Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
It's been a day since I've signed on. Give me a bit more time to provide a more thorough assessment of your site.
A little confusing navigating the sign up options so I stayed with the basic and said no to all of the additional options.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Rating was because of the pricing. Overall, I think it's a solid tool, but the graduations b/w pricing levels are a bit steep.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Still trying to figure it out - I got stuck trying to save job description multiple times, and not sure it ever worked. Glitch?
Hi Rachel, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008122 when you message.
The price on the email was 51% off for a quarter and I got charged the full price minus 10%. This is misleading.
Hi Rhonda,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003983 when you message.
Not a fan of subscription services for a limited time situation, not to mention all the prompts for upgrades. It feels very tacky.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003439 when you message.
Your site never informed me, before soliciting information, that I would have to pay to actually read responses. I think that is disingenuous.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006833 when you message.
Too difficult to use the site. Keeps going on circles and too many extra subscriptions. It should not be this hard to use
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
How do I connect with applicant? For some reason the app says I declined her. Opposite! I want to send her a msg
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I could not intuitively find a description of the upgrades from the website. I had to do a google search which isn't ideal.
Hi Sharon,
If you visit our Help Center, we have a search bar there that explains the differences in our memberships. :)
Site is slow to load, cannot hit "back" once on applicants, returns to same page and no option to return to my profile.
Thank you so much for your feedback with navigating the site, we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009828 when you message. Please also be sure you are using the most up to date version of the app by deleting and reinstalling it. On the computer, try a different browser or clear your cookies.
A little taken aback by the cost of this service only identified at the end of the process. Please identify costs up front.
We appreciate your review. We'll be sure to share your feedback with our management team.
I really don't like the "add on" charges! What exactly am I paying for with the "premium" considering all the optional add ons?
Hello Jana, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003297 with your message.
Trying to figure out how to contact caregiver, also when i select caregivers why dont you have an option to see the caregivers i selected {hearted}
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-004963 with your message.
It should be clear from the start that there is a monthly fee. It gives the impression that you are asking to be a caregiver rather than hire one.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I was really looking to make phone calls. I am old school and like to get overview information about the company and how the process works!
Hi Vicki, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I haven't heard anything back yet so I don't have much to offer. I was told it was $25 to get access for sitters but I somehow paid $43+
This website seeks to nickel and dime for every little service. This is just my first day and I am already regretting subscribing to the service.
Hi Michelle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I was bait and switched to paying more than was perceived for the best savings of 12 months. I would like to speak to someone ASAP!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It has been friendly, but not sure how to contact people and it has been very expensive to get every done with no ending in site.
Hi Jane,
Thank you for reaching out! So happy to hear you are finding success with the site! We really appreciate you sharing your experience! In order to contact, you can message who you are interested in using the message feature. :)
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005255 with your message.