Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
You are too expensive and the monthly rate should not be automatic renewal. It should be ONLY ONE MONTH and the person not have to worry about auto renew.
They do not handle things correctly. They will allow families not to pay you. I had a family that owed me and they did absolutely nothing to help me
I enjoy the helpful tips but being new to posting I would have liked some helpful pop up steps for the first time about the features.
Well, i only plan to use this website x 7 days, and i had to pay $38 for a week's use? What a turn off. Shiver.
I have used you several times, because of various reasons, they had to leave.
I have been happy with most of the aides sent to me.
Hi Marilyn, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Can no longer navigate the site clearly to search for help. The site had been helpful in the past, but the current UI experience is horrible.
Hi Tod, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013627 when you message.
You took my money and cancelled my account! Im trying to find care for my mother and you stressed me out even more... terrible customer service
Hello Mathew, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003081 when you message.
Even if you used the services for 1 week and hired a care taker, they will not refund you monthly if you don't cancel their services.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016847 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I was surprised that I had to pay a monthly fee before talking with anyone but I liked that there was a bio and photo on each, very helpful
Hello Kathi, Thank you for the 4 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009506 with your message.
The site double billed my credit card, and no where on the website can I find a way to contact this site and have this corrected.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007428 with your message.
It took several emails over several days to your care team to be able to upgrade.
Very time consuming and frustrating to set up an account.
Hi Lucille,
Thank you for oyur feedback. I am very sorry to hear you had trouble. If you are needing any further assistance, please PM me on Facebook or visit our Help Center.
I do not feel that I have much information regarding the caregivers, so I have not fully built my trust in this website as of yet.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006259 when you message.
Not worth the price, questions are useless, can't get the answers I need, and you changed the amount after I placed the order, which is illegal.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007110 when you message.
I'm skeptical that this will work and I've read really bad reviews about gouging money so I hope that I have a good experience
HI Kelly, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008182 when you message.
Added fee for backgrnd chcks wasnt made clear in beginning. I feel a bit duped in having to add that fee, after paying $75 already.
Hi Christine,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Wasn't easy to find out what I get with a premium membership and feel like I'm being nickle and dimed with all the add ons.
Hi Julie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004395 when you message.
Easy to use! Options for a one-day-a-week, church nursery were a little hard to find in some categories.
Hello Corrie, We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The website was not mobile enabled when opening the password reset, nor generally. The site runs very slow.
I have reached out to this member for help, but have not heard back. If additional help is needed please go to https://help.care.com/
This company is sheisty at best. Those who've benefitted from their "service" are in the minority. I'd signed up to find home health care for my mother with Parkinson's. I created a profile using my email as my mom has a hard time checking or responding to messages. I imagine this is the case for most folks. We had received numerous applications for the job and needed to upgrade to the Premium account to respond. We set that up and paid the $$ ($90 ish) for three months and were able to contact several applicants directly. After that I noticed that the zip code/area assigned to our account was my work zip, so somehow the app assigned it to my local computer's DNS. I updated that, along with the profile information to match my mother's.
The next day I tried to log in and couldn't. Checked my messages and they'd suspended our account! No reason given. I tried calling and got an automated message saying to log in online to receive support, then it hangs up on you! Ok, how the heck can I get that support when my login is no longer valid? I filled out their online support form but never received a reply. Then I saw that they have no obligation to respond (somewhere in the fine print).
After looking up their policies, it explicitly states that "Care.com doesn't offer refunds for family Premium Subscriptions because all subscriptions are designed to be active for the full term of the subscription."
WHO WOULD WANT THIS KIND OF TREATMENT? This is absolute B. S. and an example of why big companies that take over localized services are only in it for the money. Their lack of any live customer support, whether via phone or email, is evidence of their greedy capitalism. STEER CLEAR OF CARE.COM.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
It's much more expensive than I expected. I was under the impression the initial cost included background checks.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Candace, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-006705.