Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
The pricing options and features are not clearly stated. You are just presented random options without great explanations
Having some trouble with editing because I didn't understanding how to set up the account to begin with.
Hi Melissa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005095 with your message.
Pricing is high for membership, looking into other platforms with more affordable pricing and reaching out through friends and family for referrals.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Confusing regarding membership and fees. It promises free limited service but if you try to do anything it wants you to pay.
Hello Erin, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It was ok - I was looking for someone to help with a hospital appointment, and it was not included in the lists.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The website advertised overnight staying, after paying, I don't see any overnight services with a flat fee. I see only hourly rates!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your job post if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007122 when you message.
Surprised you are not charging me extra to review you. Not happy with the add this, add that, for another fee. Ridiculous
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I did everything I could and there was a problem. Have no idea nor how to fix the problem - what was it?
I don't like that when I use the messaging window I can't easily scroll back to see other parts of the message.
Hi Jenna, We appreciate your review. We'll be sure to share your feedback with our management team.
Its good, but there are a lot of options right off the bat and its a little overwhelming for a new user...
Hi Amanda,
Thank you for your feedback! We appreciate your review. We'll be sure to share your feedback with our management team. I am so glad to hear you are enjoying the site.
WAY too expensive and add-ons are a nearly a scam. I would not have subscribed if I was not in urgent need.
Hi Timothy,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I literally used this for maybe 6 hours. I want a refund, not this membership benefit stuff I'm not going to use.
Hello Elizabeth, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007963 when you message.
I feel like the premium is overpriced. I haven't gotten any responses yet to my ad so I can't speak to that.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014234 when you message.
I don't like that I pay $38 for a month, and then gat a bunch of add one for good service. Just ask me for the price - don't Spirit Airlines me.
Hi Kathy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I can't log into app bc I made the account online first and then got the app. It wants me to enter all my info it first. What I'm the world?
Hello Jessica, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010780 with your message.
It's glitchy and doesn't work well. Old messages pop up as new, new ones don't come up on time, then they disappear all together. It's very weird.
Hello Kristina, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002389 when you message.
I was trying to add the criminal checks but the system wouildn't let me do so. I checked with the bank - it's not a credit card issue.
Hi Di,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005333 when you message.
Only can reach out to 5 nanny's in 24 hour period.
I'm in need of care ASAP. How can I find care if I can't contact prospective nanny's
Hi Jae, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014271 with your message.
Seems a great way to find a caregiver for my husband who has memory and balance problems and transport to a doctor's appointment in Syracuse.
Hi Emily, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The sitters are awful, might as well ask a neighbor and the site charges you even when you cancel or dont even use the service!
Sorry to hear this! We encourage you to leave reviews on caregiver's profile to share your experience with them with families who might be interested in hiring them. Feel free to email us at careteam@care.com or message us on Facebook or Twitter for any account specific questions or concern!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jenna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.