Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Its bull$#*! gave me@ prices and I took the lower price of course and STILL dont Have YOUR phone contact # so i have to Pay YOU AND the Cleaner?!
YOUR CHARGING SYSTEM APPEARS TO BE SET UP FOR CHARGING PEOPLE FOR SERVICES THEY DO NOT WANT OR NEED.
Hi Selwyn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I do not understand why there was a question about the name on my card. That IS my name.
Hello Justine, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006893 with your message.
I'm left to assume we pay caregiver directly in the absence of any mention of it in your website.
Hi David, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013860 with your message.
Too many add ons! This feels like a coupon website (add $2 for views, $4 for read receipts, etc.).
Hello Justin, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005461 with your message.
I don't have much to say yet. Just signing up to look for help. Hard to review right now.
We appreciate the great review, thanks!
Thank you,
Care.com Member Care Team
I like it, but not being able to access it without payment for first time users, is not good.
Hi Shawn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website will not work on my phone. I would like to view my options before having to pay.
Hi Karyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009047 when you message.
I feel like every time I click a button my credit card is charged, this is not very friendly
Hello Melissa, We appreciate your review. We'll be sure to share your feedback with our management team.
Why the $#*! did you charge me 131 when I only paid for a month. I want a refund!
Hi Isabelle,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002862 when you message.
I though that i can get messages once I start the membership and they are asking me to upgrade?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It is easy to navigate im glad I was able to fine someone to help me for our trip.
Hello Kerry, Thank you for the 4 star review.
I just paid for 12 months, I log into the app, now it's telling me I have to upgrade!
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I thought I was going to be charged monthly. Instead you charged me $250 or so for entire year!
Hi Sandra!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003008 when you message. You are shown this will
I have not received care. Will give a more fair judgement when I do get care for my grandmother
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013589 with your message.
It's not easy to use and it keeps making me go thru everything all over again and again :(
Hi Mayra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012929 when you message.
I paid for one month of service and that is all I want. How do I decline automatic renewal?
Hello Laura, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008687 with your message.
If you purchased a Premium subscription through a web browser, you must downgrade through a web browser using these steps:
Log in to your Care.com account.
From the Me drop-down menu at the top of the page (or Care.com hamburger menu drop down for smaller windows), click Settings & Privacy. You can also click here to go directly to your settings.
Under the Membership Information section, click Manage Plan.
Select the Basic option and click Submit.
The app doesn't seem to work in order to upgrade my account. Had to do it on a computer
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007116 when you message.
Pricing structure odd for not even be able to see anything before I decide to pay for a service.
Hi Kyle,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003406 with your message. You are able to create an account and list a job for free to see if you'd like to purchase a membership.
I JUST STARTED USING CARE.COM. I AM HOPING TO FIND THE RIGHT PERSON TO CARE FOR MY DAUGHTER THAT I LOVE SO MUCH.
Thank you for the 5 star review!
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008895.