Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Website appears to attempting to apply unwanted charges. I do not appreciate this!
Seems easy. I wish they'd screen the people as they post the job
Easy site and look forward to finding some wonderful people to help us
Hi Leslie, That’s so great to hear you love your experience with the site! Thanks for sharing!
I just started so I really don't have anything for now to say
We appreciate your review!
I am disappointed you have to pay to communicate with the sitter / helper.
Hi Michelle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Lots of expensive additions that should be standard in an already expensive plan.
Hello Cindy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002406 with your message.
Don't like the fact that you need to subscribe to send a message.
I have limited timed - I want to message someone who was currently on screen and now, after payment, i HAVE TO START THE SEARCH OVER AGAIN.
Hello Denise, I am very sorry for your frustration, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010232 with your message.
Way to much different offers that didn't pertain to just offering pet sitters
I do not want premium. Why did it force me to take it?
Hello Lance, I am sorry you had trouble with your subscription. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002501 with your message.
I didn't anticipate having to pay to get details on the potential applicants.
Awful experience. Not clear on what the fees are and what you get.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Web site easy to navigate however how to select caregiver instructions are vague.
Hi Dianne, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011205when you message.
Appears to be reliable. Was hoping to see comments from clients of caregivers
I can't figure out where the applicants I saved are stored. Very annoying.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. You can also go to your profile pic and click to bring up your dropdown, from there click Caregivers and it will bring you to your favorites. Please include Reference Number REV-005381 when you message.
Having to pay to message back?! Or all the micro charges. It's crazy.
Hi Amanda, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Dont like how you have to pay before checking out how it works.
Hi Shannon!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far so good. Looking forward to speaking with the caregivers I chose.
Hi Tammi, Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
I don't like the request to pay and I haven't hired anyone yet.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The site held my hand with setup and discovering help in my area.
Hi Jan!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.