Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
It was easy to navigate through your app,
And explanation of your services.
Instructions for how to use site are not clear and easy to find.
Hi Karen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004697 when you message.
So far it is a very easy website and easy to follow instructions
I was surprised I had to pay for tor the motor vehicle check.
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Browsing so far, all easy and good for the moment, easy to navigate
Very hard to use. Not a fan. Need a human with customer service
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I just think you keep up charging for services. Think it is misleading.
Hello Brandi, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005513 with your message.
Super difficult to get to results of job applicants. Too many forced wizards.
Hi Marisa, We appreciate your review. We'll be sure to share your feedback with our management team.
Am I paying $57 quarterly for the service, not included in cleaning service?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007174 with your message.
Not useful unless you pay, and it should not auto-renew with additional authorization.
The questions to set up my job description did not cover my situation.
Easy to use and lots of options since we are new to this!
Hi Heather, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
User friendly for most part... had a few glitches. Happy for this site!
Discount and price indicted cyber week email offer did not match website price
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009868 when you message.
They took me 166$ when it says it is the payment per month
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I would welcome being able to actually talk to someone on the phone.
Easy to sign up, quick to begin conversations, good background information in profiles
Impossible to switch from caretaker to caregiver, has inappropriately charged me for both
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I don't like hidden fees by doing add-ons after I select a package
Hi Larry, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I need to get background check and I don't see the unlimited option.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001938 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruby, So happy to hear you are finding success with the app! We really appreciate you sharing your experience!