Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I like the interface, the ability to see experience levels, ratings and pictures.
Didn't realize I had to pay to reveal any information about my applicant.
It seems easy enough to navigate. Just started tough to give feedback yet.
Having difficulty, I keep getting same screen. I need to become more familiar.
Hi Aroha, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012970 with your message.
Easy to use -- but the proof's in the pudding. Will let you know.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005843 when you message.
I have no ever used this service so I am crossing my fingers.
Hi Margaret, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009298 with your message.
Not being able to reach out- system error - and not finding anyone yet
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am not happy about having to pay a fee to contact sitters
Misleading and relentless bombardment of promotions and adders... Chill, I just got here.
Hi Mike, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013249 with your message.
I just signed up. I am not sure how to use it yet.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I'm shocked at how expensive the monthly fee is to post the ad.
Hello Joan, We appreciate your review. We'll be sure to share your feedback with our management team.
I am happy to learn how easy it is to use this website.
It helped that I was able to list requirements that matched my needs.
Hi Frances, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
It's been fine. Just disappointed to be charged to even talk with people.
I reached out to this member and did not receive a response
Please visit Home (care.com) for follow-up help.
I keep getting an error message when I try and update my post
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003474 with your message.
The website has a line going through it - the user face is off.
Hi Seb!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002968 when you message.
OK so far. I need results before I can make a proper evaluation
Hi Hope, Thanks for the great review! We'd be happy to help you with any questions. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005927 when you message.
It was hard to figure out the cost. I like the provider summaries.
We appreciate your review. We'll be sure to share your feedback with our management team.
Disappointed by the fact, you have to pay just to review a response.
We appreciate your review. We'll be sure to share your feedback with our management team.
It's terrible that you have to pay extra to contact or message someone.
Hi Rachel, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sue, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.