Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Issues with the app working correctly and making changes to profile and jobs.
The only addition I would suggest is describing the service plan up front.
Thank you for your review at this time. We appreciate all feedback and have passed this on to our Management Team for review! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007404 when you message.
Why it only sent it to 5 people out of all the options?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number 002182 with your message.
It's costly and this website nickels and dimes you for every little thing.
Hi Alexa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I wish there was a telephone number I could call to ask questions.
I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-013682 in your response.
Ok so far, I'm new to this so I don't have a comparison
Hi Pam, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Didn't know I was opting for the expensive option until it was done
Hi Mary, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005076 with your message.
I think it's a great service, we've had great experience in the past!
Hi Robin, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I took longer than I anticipated, easy to navigate once you get started
Hi Aubrey, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012065 with your message.
I didn't expect to pay in advance before I have received any services.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006296 when you message.
Have made payment, lets how if I get what I am looking for.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003300 when you message.
I really haven't done much yet. So far, I like what I'm reading.
Hello Janet,
Thank you for your review and membership.
Best,
Care.com Member Care Team
A lot of add-ons that cost extra, but overall, so far so good.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Help in finding suitable caregivers in a town far from me is encouraging.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Website is clunky, 48 hour response time for customer service contact is ridiculous
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
So far, so good. Excellent website design for ease and clarity of use.
Hi Dorothy, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
There is no provision for getting info not on website. No customer service.
Hello Mary, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003320 in your response.
I will know if this really works well when I hear back from someone I tried to contact.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Astounded that you are charging the end user. That is not right. Absorb that in your care-ers fees.
Hi David, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too many adds for upgrades when all I want to do is hire a person for a job.
Hi Theresa,
We appreciate your review. We'll be sure to share your feedback with our management team.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Courtney, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010345 when you message.