Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I didn't want to sign up for renewal and it didn't give me a way to opt out.
I am not a computer whiz so i dont know what to click or where to go next
Hello Thomas, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010081 with your message.
Just signed up with basic subscription to start search for care for our dad... so far so good
So far my experience is good. I will rate further as I gain more experience with the site.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001769 when you message.
Quick, easy, and efficient. I got just exactly what I was looking for at the price I wanted.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I cannot update my account information on the website or the app, and I am paying for premium.
Hello Nathan, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009040 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
So far you page crashes constantly and you did not give me the 20% discount on the membership.
Hi Tanya, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004716 when you message.
Too time consuming to start looking for someone to see if there are good candidates for our needs
Hi Scott, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011372 when you message.
Had trouble with the payment form and had to fill it out multiple times before it went through.
Hello Laura, I am sorry you had trouble enrolling. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003854 in your response along with a screen shot of the error message received.
I was looking for a housekeeper and not a Caregiver. Maybe I hit the wrong button. No problem
Hi Jack, thanks for the great review! To clarify, regardless of the type of profile they have, they are all caregivers so we have housekeeping caregivers, child caregivers, senior caregivers. You have the correct account and job posted, but if you still need help, Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013588 with your message.
Simple and quick to move through and gives me hope someone is out there to fit our needs.
So far so good. Hopefully, I will be able to find the care I need for my family
Hi Maria,
Thank you for sharing your feedback! I'm so glad to hear you are finding success with the site!
Still a little confusing. It would be good to talk with a member of your Team, to assist.
I do not live in Florida anymore I can't figure out how to change that in my profile
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I'd like to be able to choose more filters. And include vaccination status as one of the filters.
Hi Amy,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I want to be able to select multiple reasons for signing up, not forced to pick just one.
Hello, Thank you for your review. We appreciate your review. We'll be sure to share your feedback with our management team. Once you are enrolled you may create multiple jobs to fit your needs. Check out this link to post a job. https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US If you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009551 with your message.
I have always found a sitter through this site & used to use it as a sitter myself.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Did not realize the extra costs and did not have opportunity to look for a promo code #
Your site was unresponsive for nearly an hour after I signed up and your help number was useless
Not as flexible as I need it to be, too many things not included in the monthly fee.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004679 with your message.