Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
It has been easier than I thought it would be so far. I just hope we can find the help we need.
It seems to be easy. I am new to this and just want to find out how I can get the help that I need.
I was billed before I hit the pay button. Now I have to call you all to give me a credit.
Hi Zavrina, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011634 when you message. Please note, the first charge you see may have been a preauthorization. Often times the site puts a transaction hold on your credit card for the amount of the subscription. This is a temporary pre-authorization hold from your credit issuing bank. This is a common practice for validating a credit card before running a transaction. You may have been only charged once.
So far has been really easy. I do need a quick start day so I am hoping I get responses quickly
Thank you for the 4 star review. Good luck with your search!
You show a monthly fee, but when you try to check out it tries to charge you for the whole year
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with your upgrade on the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003489 when you message.
THERE HAVE BEEN A LOT OF CHANGES IN THE WEBSITE SINCE I LAST USED IT. THERE USED TO BE A LARGER SELECTION OF CATEGORIES TO CHOOSE FROM.
Hi Paula, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011326 in your response.
Too lengthy with all the add-ons you want me to subscribe to.
Hi Angela, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easy to use, good price when I could use the 20% discount.
Hi Rebecca, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Screwing me right after I sign up, you must be kidding me
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Billing is very confusing I am not clear what I can do.
Hello Anne, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007835 with your message.
Bad account profile experience– care.com will charge you and remove your account
Hi Theresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013133 when you message.
You should have a free trial period before paying for a membership.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
They advertise a monthly rate, but bill you for a year - misleading
Hi Ron,
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-002373 when you message.
First time as looking for caregiver but have used in past when I was looking for job
Hi Barbara, Thank you for your review and membership!
I couldnt tell if joining was optional but i guess its fine
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008013 when you message.
So far, so good! I am grateful for the assistance in finding care for my special friend.
Hi Lynette, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
This is a very easy site to navigate. You're very user friendly.
Hi Katy, We appreciate the great review, thanks! I'm so glad to hear you are having an easy time navigating the site. :)
Not super clear when job is posted or how I or if I am notified of messages
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
If i actually find the perfect caretaker i will up my score
Thank you for your review. Best of luck with your search.
I keep getting error everytime I click to view a nanny profile
- Visit Website
- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Keith, Thank you so much for sharing your thoughts. I wish you luck on your search!