Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Lots and lots of hidden fees... process contradicts with initial ad pitch.
I haven't used it yet and I get this popup message. This is NOT a good website
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Just opened an account. So far so good - the process was easy
Hi Carrie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I was signing up for the special annual membership and u charged me $131 full annual membership
Hi Debra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008791 when you message.
Still looking to see how this go, but looking good so far
Hi Tearia, Thanks so much for the great review! I’m happy to hear you are finding the site easy to use! :)
Easy to use website. I'm hoping to find some help through it.
Hi Michele,
We are so happy to hear this and appreciate your membership with Care.com! Thank you for taking the time to post a review.
More sitters advertise on here so there's more options for me (compared to the 0 on sittercity).
Hi Emma, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005325 with your message.
Good site so far - will wait until I get a good candidate
Hi Jennifer, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I signed up for one month and I was charged 155.00. I want my money back NOW
Hi Rocky, We'd be happy to review your account with you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013163 with your message.
I am still looking for the right person that I can afford
Hi Eunice,
We are so happy to hear this and appreciate your membership with Care.com! Thank you for taking the time to post a review.
Easy to search for services within a given area and specific services.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
A little confusing as this is the first experience I have had with a service like this.
Hi John, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011228 when you message.
What happened to my short list I took forever to put together? Once I paid they disappeared!
Hi Priscilla,
Thank you for reaching out! Have you gone to your favorites list? Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-002573 in your response.
Fills a need and gives lots of options - so far so good
Everything with regards to caregivers is great. Your app is very buggy.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001398
When you message. Please also try deleting and reinstalling to be sure you have the most up to date version.
It is unclear how to use and how much things will cost
It should be more streamline. But all in all a good site.
Misleading pay schedule. No choice but to upgrade when not wanted upgrade.
Hi Beverly, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013889 with your message.
Im trying to get through by phone for tips as a premium member and cannot get through
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I hired my first housekeeper here and she was wonderful and has worked for me for years!
Hi Cathy, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002492 when you message.