Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
New to Care.com
Website was helpful
Now wasting to seeing our results
It's very difficult to use unless you upgrade to a premium subscription.
Hello Megan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005436 with your message.
I asked for housekeeping help and am getting mostly childcare and nannies.
Hi Geraldine!
Thank you for sharing your feedback! It looks like we have messaged you to assist and are waiting a response! If you are still needing help, please message me. I'd be happy to help!
Scam. Need to keep paying more to reply. Not as advertised pricing
Hi Myrriah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
A little slow, and I can't set the hours for the babysitter.
I didn't realize I was going to be charged so much quarterly
Hello Sandra, I'm sorry to hear that the billing was unclear to you. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009934 when you message.
Confusing choices when your job doesn't fit the choices or times given
Hi Kelly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005561 with your message.
Can i get a refund for the background check I haven't used?
It's been easy to message different Nanny's and caretakers and post jobs!
Clear easy to use and also opportunities to personalize needs or requirements
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Need to be able to search and post jobs for things like meal prep and home organizing
Misleading - hooking me into 3 months and then all the add ons must also be 3 months
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The first time i tried to pay for an upgrade the website would not accept the payment.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Need to update password to use app and the link isn't working
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013538 with your message.
You are so busy trying to get my opinion that you are letting me use the website.
Hi Barbara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010301 with your message.
I tried to message someone and it said there were no characters and i wrote a paragraph,
Hi James!
Thank you for your feedback! I'm sorry to hear you are having trouble! Please message me if you are still having this issue! I would be happy to help you! Or please visit our Help Center!
Great! Looking forward to using this to find sitters in the future.
Hi Lucas, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Was difficult to find the way to post my services for daycare
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005794 with your message.
The filter on the app does not work. I could not put any language or education requirements
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005769 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
So far so good, price is a bit rich with no guarantees
Hi Brad, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill, Thanks so much for the great review! I’m happy to hear you are finding the site easy to use! :)