Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I did not want to purchase for the whole year and I want my money back
Recently moved to a new area and it's hard to find care near my new address.
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013360 with your message.
You changed my debit card more than the agreed amount. You never entered the promo code.
Hi Bruce, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010943 with your message.
You dont state clearly that to see anything on this site, you first have to pay.
Hello Pam, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009548 with your message.
I need to talk to the babysitter prior, can't find a way to do this easily
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005019 with your message.
It has been easy to use and I look forward to response from those i identified.
Hi Diara, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I'd rather you have ads than have to pay for this service, just to message someone.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Need help deciphering whether listings are open to one-time help or are only looking for recurring.
Hi Margarita, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012013 with your message.
This is my very first time using it and find it to be easy to use.
Hi Thomas, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
I do not understand why I paid so much beyond the membership. The fees are confusing.
Hi Karen, We appreciate your review. We'll be sure to share your feedback with our management team.
I cannot get help
Chat is slow and unhelpful
I have impaired vision and am 75
Hi Paula, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006493 when you message.
Said no one available, but then gets you to upgrade. Only then can you see
someone.
Hi Cindi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I seem to be missing the option to update my address.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014245 with your message.
Won't let me message. Keeps telling me to try again later.
Hello Robert, I am sorry you are having trouble messaging. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002227 with your message.
Need to cancel extra services. Did not add to my subscription
Hi Judith, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007888 with your message.
Good -- a little confusing navigating the site for the first time
Thanks for the great review! We'd be happy to help you with any navigation issues you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009861 when you message. You can also visit our help center for advice. https://help.care.com/families/s/?language=en_US&ExternalMemberId=2473615756829701&memberType=PREMIUM&memberUUID=a6f634bc-a1cb-44f3-b7d4-af7f4315cc0b
Your website seems to change numbers while you try to enter
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Very hard to get app to accept correct credit card data.
Hi Patricia, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008795 when you message.
Confusing to me. Not sure if system is checking for me..
Hi Lisa!
Thank you for reaching out! Are you able to let me know more about what you mean? I'd be happy to assist you with your account once I know what the issue is you are having!
Sounds good I will let you know when I hire someone.
Hi Joe, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/