Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Your questions and process was good; however, your pricing is nuts!
I don't have anything to rate yet. So far, so good.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009810 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
Object to being pushed to upgrade before even getting a response...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Expensive with a clunky interface and few filters and search options
Hi Sarah!
Thank you for sharing your feedback on the site! I'm sorry to hear you were not happy with the web layout. Please let me know if you need any assitance or information on how to use Care.com. I would be happy to assist you!
I just started using it but I think it's too expensive.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Trying to figure out how to navigate. I'll know more later.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Requires you to be sucked in to pay without clear overview
I was told it was $1.88 for one month and then it charged me $38 and I'm very mad
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
There seems to be a bit much as far as subscriptions.
Hi Cindy, We appreciate your review. We'll be sure to share your feedback with our management team.
So far so good, hoping for great once I find someone!
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002531 when you message.
I have to hire somebody before I can write about experience
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005350 when you message.
- CHARGES sitters to apply for jobs
- Does NOT allow sitters to review parents
- Customer service is not helpful
So so
A little too much advertising things I don't need
Hello Helen, We appreciate your review. We'll be sure to share your feedback with our management team.
Too much repetition for a request of a simple dog walker.
Hi Melinda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010212 when you message.
I will tell you once I have experienced my first appointment
Just getting to know the site... there's still time to improve.
Hello Jamar, We appreciate your review. We'll be sure to share your feedback with our management team.
Very easy to use. I am very thankful for this help
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
You should say you have to buy a membership either way
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Should not. Have to pay for a subscription to message someone.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm not sure how I get to interview these clients or how I can get in touch with them.
Hello Frances, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008280 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ro, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.