Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Not as user friendly as I thought this site would be
So much upgrading without understanding why... much more expensive than advertised
We appreciate your review. We'll be sure to share your feedback with our management team.
Many files are out of date but lots of good resources.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I need to talk to someone. Please call me at *******180
I will let you know after I have used your services
Trying to leave a message for a provider, not able to, could not find directions or help on website
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Don't like having to commit to an on-going charge every month.
Hi Andi, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-012461.
Too soon to review I haven't gotten to do anything yet
More difficult to get on to than I expected. VERY expensive.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Could not find explanation of how service works. Could be improved
Hello Edie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008296 with your message.
I am unable to update my mailing address, or email address.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Easy to navigate. Provides background checks to make us feel safe
Good…had to get it to keep multiple zip codes straight
You pay for a membership then you can't reply. Total scam
Hi Jen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005669 when you message.
The free part of the site is basically useless... super annoying!
We appreciate your review. We'll be sure to share your feedback with our management team.
I'm not very technical, hope I got across what I needed.
Kept failing on chrome when I was trying to upgrade, had to use safari to go to next step
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I will let you know after I hear from your caregivers
Hi Joanna, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Added costs to join service. Not many sitters to choose from.
Hello Deborah, We appreciate your review. We'll be sure to share your feedback with our management team.
I didn't know once I paid there would be more subscriptions
Hi Jeannette, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005486 with your message.