Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I've only used the site briefly, but so far so good.
The UX is not as seamless. It is confusing at times.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Just a little confusing on how to get to my profile
Hello Dawn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009272 with your message.
Easy to navigate and good information for us to make choices.
Hi Jeff, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Ridiculous fees purely to read a resume of a potential applicant
Hi Meredith!
Thank you for your feedback! It looks like we haven't received a response from you. If you are still needing assistance, please message me or visit our Help Center.
All you all want is more money, show me some results.
We appreciate your review. We'll be sure to share your feedback with our management team. If you have a question or issue with your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003016 when you message.
I didn't get a confirmation after I paid and signed up
Hi Catherine, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011703 with your message.
Easy to find candidates, haven't talked to any yet. Stay tuned...
Hi Julie, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I don't like the add ons, feels like an immediate up-sell
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006016 when you message.
Pretty good thus far! Enjoying the interface and the customer service.
Hi Anthony, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Not pleased with having to pay in order to contact applicants.
Hi Barbara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Was easy logging in and trying to locate someone to help
Good except i don't like to pay up front when i don't know if i can even find someone.
Hello Ned, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003054 with your message.
I like being able to look for prospects close to home.
Hi Jeff, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I like it because it is self explanatory and quite helpful.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Payment would not work on your site on the mobile app
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Hard to navigate and get back to the information I need.
It said I need to pay annual prescription of like 25$ then it said it is charging me 65$
Hi Laura, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013697 with your message.
It's unsettling to pay out over $200 to start the process.
Hello Nancy, We appreciate your review. We'll be sure to share your feedback with our management team.
Not easy to understand and it says free and then charges
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris!
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!