Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Good so far. Can complain. Hope to meet a good babysitter
Better filtering options. More specific 'this is what I want' options.
I did not want to sign up for background checks - i want to pay on an as needed basis
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013680 when you message.
Not at all clear what the process is, and what you need to pay for vs what you get for free, etc.
Hi Elizabeth, It’s important to understand what you’re getting when you choose either basic or premium.
What your family can do with a Care.com Basic Membership
Basic membership allows families to try our services at no cost, and you can:
Set up your account
Post a job
Search and view profiles of local caregivers
See every caregiver who applies to your job and view their profiles
Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it
Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more
What your family can do with a Premium Subscription
A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
Easy to use and sign up for. Economical for a beginner
Charging a excessive amount of money just to respond to babysitters
Hello Justin, We appreciate your review. We'll be sure to share your feedback with our management team.
To many add on parts to membership. It's already pretty expensive
Hi Dan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I bought your service, then I get you wanting to sell me other services before I can get started.
Hi Larry, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013292 with your message.
There is no person to contact. All information is obtained online.
Hi Susan, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013708 with your message.
Too expensive and trying to nickel and dime for other services.
Hello Rick, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003317 with your message.
The site gives me errors and doesn't help me correct them
Don't like being forced to pay a membership fee just to be able to read or send a message.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It's been fine. The payment page was a little slow but otherwise it was fine.
Hi Paul, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It's difficult to navigate. I've had to log out and log back in 3 times
Hi Sonya, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008847 when you message.
Can subscribe to upgrade and cannot contact any babysitter once you subscribe to the website
Hello Meryl, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-002422 with your message.
It seemed easy enough. Now I'm going to see id it is all it says.
It is ridiculous that you have to pay to message. What is this good for!?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am able to understand what is offered and what I have chosen. Thank you
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009801 when you message.
I will reserve judgment until I find a good caregiver. It is a bit costly.
Hi Sheila,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002620 with your message.
Surprised I'm paying your vs. people who are getting the income paying for the referral.
Hi Dondi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aj, We appreciate your review. We'll be sure to share your feedback with our management team.