Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
None of my messages are getting sent to any of the candidates for my job.
Getting a hold of someone for a billing and account issue was a terrible experience.
Hello Emily, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-005514 in your response.
I found a number of new ladies that I think I would get along with.
Not as intuitive and easy to use as other hired care and professional services sites.
We appreciate your review. We'll be sure to share your feedback with our management team.
I can't message the potential nannies. The website says it can't be done right now.
Hi Fritz!
Thank you for sharing your feedback! I'm sorry to hear this! Are you able to message me back letting me know if this issue was resolved for you?
Seems like a great way to find a nanny! I'm excited to see who applies.
So far, so good. This seems like a well thought out & well organized service.
I'm unable to successfully send a message to a potential caregiver after just signing up!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist you with your messages, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001493 when you message.
I have always used care. Com... when I needed work.
Now I am needing help.
Hi Dawna, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The cost is high and the up sales are annoying. Otherwise, so far so good.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Easy to use. I like that I can provide specific details for what I need.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
So far so good... this is my first time. It is very easy to use.
Hello Doreen, Thank you for the 5 star review.
I need to work with it more to know for sure if it is good.
Hi Debbie, Thank you for the review and membership.
I don't want to pay your cost. I can find someone without using your website.
Easy to join, I like that you can do a basic search before you join
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Hard to navigate. Upset that I had to become a premium member to message anyone.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Could not subscribe on my iPad. Got Java Boolean error. Can subscribe from my PC.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003647 when you message.
It would be nice to be able to pay monthly instead of one lump sum.
How many upgrades to I need to do to contact someone interested in my position?
You can post your job for free, but would need to upgrade your account when you are ready to message applicants. Once you have hired a caregiver, you do not need to maintain the membership while the caregiver is employed by you. If you have a question on the membership or your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009625 with your message.
I left a message hours ago for a housekeeper. I have yet to hear back!'
Hi Debbie, If you need assistance please reach out to us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013110 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001775 with your message.