Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Trying to get logged in. I go to forgot password and can not get the link to work
Instructions were not so clear, I had to go back and forth. I had to make sure it is not tricky.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013375 when you message.
I was offered a discount coupon but didn't have a place to insert it before I was charged
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have had to sign in multiple times now - I hope to get to the caregiver page soon
I'm now waiting for contact. I'm not sure how it works as I'm not used to an app.
Hi Gail, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004773 with your message.
You have to pay to even look. Then when you pay. No one responds to your messages. What a rip off!
Hi Lily, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I had to purchase service just to be told I have to wait 24 hours before I can use these services.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. You should be able to use the account right away so we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009149 when you message.
I would like to have a call with someone from your company as I have a few questions.
Why do I have to log in twice to send a message to a provider when I never leave the site.
I cannot edit my job's profile. I can delete but cannot add text (my characters are not exhausted)
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.
For the amount of fees charged there is a lot of work for the hiring person to do
Hi Sina,
We appreciate your review. We'll be sure to share your feedback with our management team.
The site is great. The service that you provide is not what I am looking for. Thank you
Thank you for the review. We'd be happy to assist you with the account, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006801 with your message.
I am a new member so I don't have much feedback to give. But so far so good.
So far so good. Now I have to find a housekeeper. I only want someone to come in once a month.
It's not bad, but I cannot for the life of me get to send the message to the person I want!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
So far so good. I would have liked to have seen the pricing structure at the beginning though.
Hello Catherine, We appreciate your review. We'll be sure to share your feedback with our management team.
Pushing me too much into signing up for offers I don't want, even after signing up for premium
Hi Chai, We appreciate your review. We'll be sure to share your feedback with our management team.
I thought this was a free service but I find to actually be able to use it I have to subscribe.
Hi Karen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003374 when you message.
I have not seen any candidates, i should not have to safety check, that is your job,, we will see
I like the website but it goes to fast I can't read the page
Hi Susan, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014166 with your message.