Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I am not sure that this is the place to find boarding for a dog.
Just signed up. Not much to go on yet. But, ok so far.
Hello Joanne, Thank you for your membership. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002212 with your message.
Hi PJ, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012000 with your message.
I need faster response or better communication with babysitters.
Hi Ashleigh,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004209 when you message.
I'm glad to see sitters who can administer medicine, as two of our cats need that.
Hi Barb, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
On several occasions my job posting did not save and i had to re-create 4 times. Very frustrating
Hi Marissa, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-012007 with your message.
Glad to find nannies bit this site is so gimmicky, doesn't feel professional
I'm so sorry that your experience made you think our site is not professional. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007438 in your response.
I get very tired of the continuous need to sell your upgrades.
I did not want to add on package for background check.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Good so far, but I don't like the add-ons when purchasing premium.
Site would not respond first time, had to do everything twice.
Hi David,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003911 when you message.
A lot in the area but hard finding one closer to me.
Guidelines for pictures are a little tough to meet.
Hi Stephanie, If you received a message that your photo wasn't approved, review the following guidelines and submit a new photo:
Look professional and keep it family-friendly - Don’t upload a picture that displays nudity (such as a bathing suit, shirtless, or a child in a diaper), alcohol, tobacco, or offensive behavior.
Clearly show your face - Share a photo of you or you with your family. Do not upload images that obscure faces with a hat, sunglasses, or face mask (other than for religious or cultural purposes).
Original images - Don’t upload an image that has a collage, filter, cartoon image, writing, or markings on it (such as names, copyrights, filters from apps, and glamour shots).
Orientation - Be sure the photo is oriented correctly and is of good quality (such as good lighting, not too dark, and the face is not cropped out).
All photos should adhere to the photo guidelines to ensure Care.com is a family-friendly, safe, and welcoming community.
Here is a link you can use to see the pictures that would be approved. :) https://help.care.com/families/s/article/Why-wasn-t-my-photo-approved?language=en_US
Good so far. Hoping to find just the right person.
I would have liked a way to directly contact Care.com
Hi Susan, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012031 in your response.
I like that prospective caregivers are easily available to view on your site
For a first time user, the number of buying options is too much.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003504 when you message.
Did not want addition, trying to cancel and difficult
Hi Diane, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012037 when you message.
It has been very easy so far. Let's see if your candidates are up to the task.
Thanks for the great review! We'd be happy to help you if any issues pop up. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003466
When you message.
Caregivers don't have the availability I was looking for.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Duane, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012052 in your response.