Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Needs a tutorial and being forced into premium is ridiculous
Haven't heard back from any providers yet. Hopefully soon!
Too many hidden fees. Taking advantage of people who are desperate for care.
Hi Leah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I have just started so it's too early to give a rating
From the start, your setup and fee structure are very misleading!
Hi Peter, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm unable to use my credit card for a premium experience.
It would be better if you quit interrupting my search!
So far it has been easy to use. I will see the quality of care that we receive,
Hi Michelle, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I wish senior care included a category for transportation
Hi Sarah, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to navigate and all information on each person well covered.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Was not expecting to pay money before finding a caregiver!
Hi Asenath, Thank you for the 4 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013698 with your message.
Well done
Please call me, very important
Stuart *******577
Hi Stuart,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010423 when you message.
Submitting payment on an Ipad doesn't work. Keep getting Java errors
Hi Joyce, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006215 with your message.
Don't like being made to pay money for something that should be free
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website keeps crashing. I'm not able to read my applicants messages
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The app glitches. It's very difficult to find and track messaging with caregivers.
Hi Erica, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010417 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Easy to set up account and view resources in the area.
Your site continues to send me people from another zip code. Annoying
Hello Sue, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-010244 when you message.
Just started. Everything seems pretty easy so far.
No experience yet but looking forward to meeting caregivers.
Hi Jim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005096 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006258 when you message.