Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Sitters are not on regularly. Filters needs refining.
Still learning bus seems like a money making scheme
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Very unclear that there is a free option for membership.
We appreciate your review. We'll be sure to share your feedback with our management team.
Good very happy with what I need in finding a caregiver
Hi Robin, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Seems easy enough to do. Will see what happens when caregivers reply.
Signing up was easy. Now let's hope I find someone
Thank you for the 5 star review.
Informative and timely responses to questions from new member
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It was incredible to find care in my rural town through this website
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Easy to explain what I need and look for a sitter!
Hi Emma, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Convenient but will take a while to understand what I'm doing.
Hi Ruth, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012107 when you message.
Don't appreciate all of the solicitation for upgrades
The site was fairly easy to navigate which made using it less burdensome.
Hi Robert, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007543 with your message.
Challenging to find in home daycare for my first try.
Hi Bridgette,
I'm sorry to hear you are having trouble. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002323 in your response along with a screen shot of the error message received.
Very good and hopefully we will find the right person to help
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007442 when you message.
Great. I know from the past that you have a reputable product.
We love hearing this! Thanks so much for sharing!
Care.com Member Care Team
I'll wait to decide that after I see how it turns out.
Hi Calliann,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004206 with your message.
Accounts are old and not updated. Can't sort by the criteria i actually need such as recurring job.
Hello Riann, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007076 with your message.
Very few to choose from, Does care do any background check at all or anyone can register?
The only providers I was offered were all "unable to be messaged" How does that help me?
Hi Kathleen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002303 when you message.
Need to find a pet caregiver that works on the weekends. There are not many.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007088 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.