Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I will write my comments or feedback afterwards.
Thank you!
I was charged more than the subscription fee listed.
Hello Laura, I am sorry you had trouble with billing. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002231 with your message.
It would be nice to know more about what you offer before asking for payment.
Hello Lawney, We appreciate your review. We'll be sure to share your feedback with our management team.
Fairly easy to use. Don't enjoy all the "up-selling"
Hello John, We appreciate your review. We'll be sure to share your feedback with our management team.
The subscription prices should be prominent and less of a surprise.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I feel the site has not been transparent regarding costs.
Hi Victoria, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Getting used to navigating and registering. Glad there are many providers
Cancel my membership! I did not agree to a renewal!
Hello Thomas, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like assistance canceling your subscription, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009715 when you message.
A lot of ads and pushing for add on services before even getting to use any features.
Hi Dave, We appreciate your review. We'll be sure to share your feedback with our management team.
Pretty easy to use just pricey. Hopefully it helps with finding quality people
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Just started maybe 20 mins ago but so far it's great and simple
Easy enough to get started. Expensive, but hopefully worth it.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
So far going well- but its only been 10 minutes since I signed up.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006299 when you message.
I've used it before. Its easy to use and the agents are very helpful.
Hello Annette, Thanks for sharing the love!
Thank you,
Care.com Member Care Team
She responded with in an hour and we are scheduled!
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Too many adds and irrelevant come ons when signing up
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009679 when you message.
Not clear what you have to pay for vs what's included
We had someone who was not dedicated nor professional.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013070 when you message.
Expensive subscription and few providers in the area
Great but I think you made a mistake asking for senior care and not housekeeping
Hi Sonja, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010946 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.