Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I am trying to message a caregiver and it won't go through...I have already upgraded.
So many glitches on the website. Keep getting error messages and trouble uploading my photo etc.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's annoying that you're constantly requesting feedback. Please take the banner off.
Disappointed how you add charges that should already be included.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006348 with your message.
Could not go back in and change caregiver times, etc
Hello Matian, I am so sorry you had trouble changing times for you caregiver. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009657 with your message.
The website itself is convenient but seems expensive. Using regardless.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006251 when you message.
I find it strange that regular characters such as colons and dashes are not allowed in the ad.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I wanted to pay monthly, but would only charge me for a full year up front
Hello Joyce, I am very sorry for your frustration regarding the billing terms. When you sign up for a Premium Subscription, you’re agreeing to pay upfront for the full amount of time of whatever billing term you choose. This information is shared on the upgrade screen before the final purchase. If you need assistance with your account. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009673 when you message.
I have only started, but the website is clear and easy to use.
Hi Jon, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easy to use. Lots of information on the care givers.
Hi Paula, Thank you for your feedback! I am so glad to hear you are enjoying the site.
Easy to use. I'll see what kind of help I get before rating 5 stars.
Not an easy to use website & paying before receiving anything is annoying.
Need more flexibility with choices; too regimented.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Stop trying to sell other services during checkout.
Like the easy access and background checks Moms safety is my goal
Hello Pam, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I am a little nervous but have hopes this will work.
Hello Linda, Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003321 when you message.
Ease of access to the site and affordable options.
We love hearing this! Thanks so much for sharing!
So far this seems perfect and easy, lets see how it goes
Hi Keesha, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Following the prompts was easy and efficient. Thank you!
Website not easy to use, doesn't take information well
Hello Jen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003291 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathe, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number cbarron925@gmail.com with your message.