Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Deceptive you showed 2 people then after I signed up no one in the area
I'm a new member so I hope that it works well for me.
Hi Shalin, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
My upgrade to 1 month does not complete. Thank you.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008693 with your message.
Been through your verification process twice and it doesn't save anything.
Hi Jb, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005114 when you message.
Have not really started just answered questions, haven't messaged anyone so it's hard to say
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008008 when you message.
Seems easy to navigate- best test will be the people we interview!
Hi Sean, We love hearing this! Thanks so much for sharing!
It should show when people pop up right away what days they are available.
Hello Kristen, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
It was very difficult to process a membership through apple
Hard to see post. On a fixed budget, you charge every time I breathe!
Thank you for the feedback! We'd be happy to help you with any issue you are having with your account. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003264 when you message.
Simple, straight-forward, user-friendly, easy to connect
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Just advise of fees upfront. Don't surprise someone with it after several steps.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
My account got closed for an unknown reason, but I'm able to recreate it.
Hello Stephen, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007957 with your message.
Need to ensure that consumers/clients/patients registering understand the process...
Hi Jack, We appreciate your review. We'll be sure to share your feedback with our management team.
Too many decisions to make with no guarantee or much help
Hi Maria!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002312 when you message.
Too many pop ups to subscribe, be more upfront about these costs.
Hi Katie, We appreciate your review. We'll be sure to share your feedback with our management team.
Appreciate finding more local possibilities. The website is quite user-friendly!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Hard getting started and very expensive to see if interested
Hi Marvin, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
We used care.com for babysitter, now seeking elderly caregiver, good resource
Hi Gary, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I just spent $168 and there is literally only 1 babysitter in my area on this site. Waste of money.
Hi Leigh, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006508 in your response along with a screen shot of the error message received.
Trouble taking my first credit card, took the second one just fine.
Hello Sue, Thank you for the 4 star review.
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello April, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003334 in your response along with a screen shot of the error message received.