Cleartrip

Booked an all inclusive night in Fairmont Ajman. On arrival there was no record of my booking. Tried to call the customer service number on my receipt, the number is not an actual number. Emailed the address on the receipt, email returned as not a correct email. Finally got a number that worked, after numerous calls over a 7hr period, they never called me back after promising they would call back in 20 minutes after each call.

6hrs after arrival I received a call that booking was confirmed and they were sorry for the inconvenience. Only as I tried to check in did I discover they changed my booking from all inclusive to half board (fraud). Then when I contacted them again asking for them to correct or full refund they said if I cancel I have to pay cancellation fee! They haven't even made my booking as I paid for and want a cancellation fee!

Anyway, 8hrs after arriving at the hotel I need to travel home without my booking, an apology, a confirmation off refund or any offer of compensation, not even a phone call. They still offer the same deal on their website as well.

0 reliability, 0 competency, 0 customer service.

I still haven't received my refund. Help!

NO REPLY NO CALL STILL WITTING NO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTING

I had booked a flight ticket for Qatar Airways 2 days before from your platform. I had paid extra amount than the indigo flight which were showing in the same platform with same departure and arrival time almost like 7000 rupees less than the flight ticket I booked for Qatar Airways.

But I recieved E ticket by mail and I came to know that I was given indigo flight for travel.

Let me make my stand clear infront of you, I do not wish to take flight in Indigo flight which I could have booked for lesser price.

Dont cheat your customers by showing something and giving another thing. I paid extra money and you guys did cut 5 kg from my baggage and given budget airlines which was much cheaper.

I am very disappointed on cleartrip and I am going to let the public know about it as I have friends who are influencers in Youtube.

Before that I request you to either grant me the Qatar airways ticket or refund my money.

I expect fast response from your side in this regard.

Trip ID:- **************
PNR:- MFWT6M

PFA for your better understanding

I have purchased flight tickets on cleartrip but it has turned out to be a major headache.

CLEARTRIP HAS BEEN FOOLING US FOR FOUR MONTHS-WE WERE STOLEN

I am Rahul i booked flight 7 dec 2019 DXB TO DELHI FROM CLEARTRIP. MY TRIP ID **************. I GOT MSG FROM OMAN AIR SIDE. YOUR FLIGHT WY247 ON 7 DEC 2019 HAS BEEN CANCELLED DUE TO OPERATIONAL REQUIRMENT. I SPOKE TO CLEAR TRIP...
THEY TOLD ME WE CAN'T GIVE U REFUND
WE GIVE U ALTERNET OPTION
7DEC DXB 17.50 18.30 MCT
8 DEC MCT 04.20 09.00 DELHI
BEFORE MY FLIGHT JOURNEY ONLY 6 HOUR AND NOW U CAN SEE ITS MORE THAN 20 HOURS.
Very bad service. Zero rattling for my side

I have booked my ticket from Delhi to Napal from cleartrip website booking failed but my money was deducted from banks account first I messaged cleartrip on Facebook they said wait for 3-4 day then I was waiting for 3-4 days I called them and sent e-mail again they said maybe money was blocking from the bank cleartrip havent received money from me yet after that I contacted bank, the bank checked it and found that cleartrip have received money already I called cleartrip again transfer my money back as soon as possible bcz I dont have money to booked new ticket and the cost of the ticket is increasing day by day they told me to sent bank statement within 3-4days Ill get money I sent them all documents they need by email after 3-4 days working I called them again and they said its under processing until today I havent got money from them yet

I am very disappointed from cleartrip experience. I have contacted many times with their staff for my ticket cancellation and they were very friendly at the beginning. One of your members Raju did the cancellation and reassured me that my tickets were canceled and can be refunded within 5 to 7 days.

I did follow up to check my refund status and they send me a quotation from the airline on September 22, with some charges, but I agreed just to get my money back.

Even today that I'm writing my review I haven't receive anything and now I'm getting some repeated emails direct from the computer.

When I checked with the airline, they told me that the PNR number I have from the agency is fake and doesn't exist with them.

Something suspicious is going on here and don't believe any promirse I hear from them anymore.

I have requested to contact your manager or supervisor and the staff was very rude, she shouted at me 'not allowed to talk to manager' and she hang up the call.

I am repeating this is the worst agency to deal with. Big group of liars.

If they read this review I am repeating again I need a call from their manager to solve this issue as it was promised to me on the email I received on September 22.

Trip ID is mentioned in the survey title.

Thanks

Armand Kuke
*******196

Worst experience while booking a trip from Del to Pnq with Cleartrip.

I was booking a trip from Del to Pune for 5 feb.
By mistake I made it for 5 March 2023.

I immediately called customer service for the same.
They said they can't do anything, there will be refund of only 500 Rs out of ******* rs which I booked for 4 of my family members.

I informed there is a month gap for March date, that's means more than a month.

She said she can't do anything about it, I asked for a manager. She replied no manager available at this time.

I was disappointed, however I had no other choice other than amend the same booking for 5 feb from 5 match 2023.

Then I tried to make the payment for 30k more. There was an error at the same night. Attaching the screenshot for the same.

Then again I tried the next morning. It didn't work.

Then I had no choice to book it from other website and wasted my ******* for nothing.

The customer service called and asked me the whole story after me sending the email as well as speaking to two more agents.
Such a bad reputation they have created for themself.

All I asked for refund.
It is a shame.

Attaching the error from the portal with the timing while amend the booking.

Bhuvan Bhandari
*******011
Del to Pnq booking