Coleman Furniture

Have had a hard time with customer service and purchasing with a credit card. Not sure if I will use you guys in the future.

I found a great price online, emailed and received a call within 30 minutes to answer all my questions. Very polite salesperson. Easy to order.

So far it's been good. I hope its not going to take 8 weeks to get my sofa. That is a Long time for delivery.

Order# *******: I ordered 2 end tables & the coffee table. I love them! These tables added extra value to my living room, looks glamorous.

So far this company has lifetime customers! Love them! And my couches are the most comfortable and literally the nicest thing in our living room.

No problem whatsoever from my two orders. The items ordered came about when they said it would. They are on my list to order again.

I like it very much, good quality. The only reason I give 4 stars that I have to wait for my purchase over two months.

Loved my furniture, turned out WAY better than expected. I was skeptical of this at first, but I will be buying from this company again!

It was fine. I was a little impatient to wait for response from sent message so I called got the information needed and completed order.

Ordered a sectional last September. The delivery men were overly nice. My nephew liked my couch so much he ordered one for his game room.

So far so good - purchasing process was easy and provided customization ability for the exact couch I wanted. Hoping shipping goes just as good :-).

I love my new Coleman couch! It's a beautiful design that is the perfect size for my apartment. It is made well and a good sitting height.

I ordered a fire pit table from Coleman Furniture. It was a white glove delivery so delivery folks did the installation of the fire pit. Obviously upon delivery you can only inspect so much such as the general outside of the furniture. By the time the delivery truck was leaving, I then tried to now hook up propane tank. The propant tank holder won't even come out. The rail inside is dented. The overall inside was quiet warped. I tried to stop the delivery company but they would not take the fire pit back. I also called Coleman Furniture and all they claim is that they have no responsibility anymore to any defect or damage after the paper work has been signed! They would not take responsibility on any manufacturer or installation defect claiming that the item should have been completely inspected. How is it even possible to hook up a fire pit table and get all the gas hooked up before you sign a delivery paper work?! This company is a scam. They work around legal loopholes and on fine print terms and conditions without properly informing you that every single functionality of an item should be inspected and working. Delivery companies are always rushing. At the same time, I did not even have a propane tank available. ALL RISK is put on customers. If there is a functionality you did not test then you are on your own. They do not stand by their product! If you are okay with this risk then go ahead. Altough Coleman has provided a contact number for a furniture repair service and a allowance credit for repair, they will leave you to take on all responsibility to call, do all arrangements and send receipts to Coleman. So yes, time consuming and you are pretty much on your own. If you had expectations that you are buying a functional product, you are wrong as you have to go through all the trouble and pain just to get it functioning. This is not the company you want to be spending big bucks. They will hide behind legal loopholes to trick people to buy subpar items especially ones that you have no feasibility to really check at time of delivery!

Coleman furniture is a very good company. The customer service agent was very nice and polite. My order was delivered as told

DO NOT BUY ANYTHING FROM THIS COMPANY
Internet searching I found some furniture at a reasonable price, contacted the merchant to confirm the actual size of the furniture knowing it had to be moved through a narrow staircase. The representative stated that the furniture would be shipped unassembled, that the delivery persons would deliver and assemble the furniture into any room of our choice.
Ordered based on representatives assurance that there would be no issues with delivery through the staircase.
Waited.
Waited.
Waited.
Nearly two months.
Furniture arrives, fully assembled.
Will not fit through staircase.
Delivery persons load furniture back on truck and leave.
Email customer service, I'm told to call.
Call, get transferred to several representatives telling each of them the situation, each of them stating manager would resolve everything for me.
Receive email from Coleman Furniture, 'Rom Tacata' does not give any title or call back number; states that I have restock fees and am being charged round trip shipping charge (for the free shipping). That I will only receive about half of the amount I paid for the furniture back. He never once addressed any of my concerns.
Worst service ever.
DO NOT BUY ANYTHING FROM THIS COMPANY.

Website was easy to use, purchase was flawless. Item arrived as ordered with no issues. Order# *******

Pretty good. A couple glitches with the website but the response time and chat support was excellent

customer service helped me with every question I had! I was pretty nervous ordering a couch online-unseen!

Shopping was normal. Chat with "Cash" was exceptional. This employee should be commended for outstanding customer service.

Excellent, no long forms to fill out, no waiting on approvals!! Good honest transactions with affordable payments!!

Very easy order, appreciate the "note" field for communicating the need to have a later delivery date.

Excellent bed and quality very good, delivery crew was quick and professional.

Would highly recommend Coleman Furniture.

Website is easy to navigate, great photos, great customer service, awesome selection of quality furniture and prices.