• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
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J U.
1 review
0 helpful votes
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September 18th, 2019
Verified purchase

Jennifer on chat assisted me with my purchase. She was extremely helpful. I will shop with Coleman Furniture again. Thank you so much, Jennifer!!!!

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Natasha P.
1 review
0 helpful votes
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August 29th, 2019
Verified purchase

Shopping was easy and they suggested great matching tables that's I would not have seen otherwise. I liked them so much I bought one.

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1 review
0 helpful votes
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August 23rd, 2019

Ordered the baseball rug for my son's new room. He loves it, we love it- it's a win, win! Shipping was incredibly fast too!

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wayne m.
1 review
0 helpful votes
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August 13th, 2018
Verified purchase

I originally was going to purchase this bed set at Humble Abode but they would never get back to me about questions i had.

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1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

So pretty! It is lower than expected, but that makes it super modern looking! I got white dressers with gold legs to match. I love it!

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Katherine F.
1 review
0 helpful votes
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November 30th, 2018
Verified purchase

well first item I bought went on sale for the price I requested so I lost 150 dollars probably last item I will buy for awhile I need some pieces for design staging projects

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1 review
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March 16th, 2022

Was reluctant at first and SO GLAD we bought here and received within 3 days. The communication was superior on the order status.
Thanks very much

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India H.
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

Very easy site to maneuver through. I wish you had more affordable dining set options because I would buy from here in a heartbeat.

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Nickolas C.
1 review
1 helpful vote
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May 10th, 2020
Verified purchase

The cart on the online store would add back items multiple times what I had already deleted and wouldn't delete without refreshing page constantly

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Jessica F.
1 review
0 helpful votes
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May 26th, 2018
Verified purchase

I wanted to order a hanging nightstand with the bed - the website made this only possible as part of certain sets, which was disappointing.

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Larry L.
9 reviews
2 helpful votes
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May 31st, 2015
Verified purchase

Delivery team came a bit later than they promised but aside from that all is fine. Furniture is well uilt and the price was fairly inexpensive.

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1 review
0 helpful votes
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October 31st, 2020

Very good, a long wait because of Covid but definitely worth it. The bedroom suite that i ordered was delivered and set up with care and efficiency.

Tip for consumers:
Na

Products used:
Bedroom suite

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Julie N.
1 review
0 helpful votes
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August 2nd, 2020
Verified purchase

I am hoping to receive this order by September 28th. (That' s 57 days) If it does not arrive in time, can I cancel and get refund?

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Hector K.
1 review
0 helpful votes
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July 25th, 2020
Verified purchase

Armie was very helpful and thorough. Was hoping you had product in stock but we can wait a bit. Looking forward to my new furniture.

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1 review
0 helpful votes
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June 19th, 2020

This company was amazing to deal with! Thet had great communication, they updated me every step of the way and the quality is exceptional!

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1 review
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May 22nd, 2020

I found exactly what I was looking for. My only complaint (why it isn't 5 stars) is that tracking of delivery wasn't clear.

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Sara R.
5 reviews
0 helpful votes
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July 27th, 2017
Verified purchase

A lovely coffee table, it truly highlights our room. I am enjoying the planked look so much and the barnyard style is stylish.

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1 review
0 helpful votes
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August 17th, 2020

The furniture is absolutely beautiful. I couldn't find anything like it elsewhere. I looked for weeks and then came across Coleman. So pleased.

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1 review
0 helpful votes
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May 7th, 2019

The baystorm canopy bed and dresser is delightful, one of the best purchases I've made in a long time everything was great

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1 review
0 helpful votes
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November 8th, 2017

Looks great, solid, and easy to put together. A wonderful deal compared to some of the more expensive comparables we looked at.

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Dedra H.
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

wish their were more option to create "your own" set. Instead of having to purchase as nightstand. just my two cents. :)

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Rachel T.
1 review
0 helpful votes
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June 2nd, 2020
Verified purchase

Zev was very helpful and answered my questions incredibly fast. The website is very user friendly which I appreciate so much.

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1 review
0 helpful votes
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April 3rd, 2022

Great service! Delivery was on time and quick. They brought the couch in and put it right where I wanted it.

Service
Value
Shipping
Returns
Quality
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Dianne S.
1 review
0 helpful votes
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March 9th, 2019
Verified purchase

So far, it's been pretty good. Disappointed that we couldn't get 30% off like another site that didn't have the product.

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Kathy D.
1 review
0 helpful votes
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February 26th, 2019
Verified purchase

Very easy online shopping. Had a question before purchasing and the site chat room was pleasant and quickly answered my questionl

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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