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Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Had a question so made a quick call to Customer service and they were awesome, finished the order online and was super easy!
I am beyond happy with my purchase! Was a bit unsure because it was online but im so glad i made the decision.
So far this website has been very easy to navigate and it was a smooth transaction when it came to placing my order
The site could have been a little more user friendly. Took us a minute to figure out how to add what we wanted.
Spoke with a representative who was able to answer all of my questions. Very help and very easy company thus far to use.
Easy to order. I left a note to please be sure to package mirror so that it does not break in transit. Thanks!
I called and spoke to customer service on the phone regarding product and delivery. They were very nice and answered all my questions.
called and was told they would price match an item in this collection, but then told otherwise when I called to place order
Too easy and actually half the price of the store WOW! All the good reviews are true. I will certainly use them again.
Great customer service! I requested for a hold on a sale and they fulfilled my request. Gave me a week to decide. Thanks!
so many options to choose from it was overwhelming. so glad you had the set I was looking for at a lower price.
The desk is spacious with enough room to store all my papers, envelopes and pens. It looks regal and i love the finish.
the order did not provide anticipated time of shipping, delivery. I called your customer service number and was put on hold hold hold
Thanks for the chat help before order. Easy to use website and delivery was inclusive of full setup as stated on the website.
we ordered a bed with trundle, such amazing quality and smooth process for delivery and setup....just had to return for additional furniture needs.
Had a little hang up in processing order so had to call customer service to confirm charge went through and just one time.
Super easy website to navigate through. We already had seen these tables in a local furniture store so we knew what we wanted.
I worked with Mae who was extremely helpful. We haven't put together the chairs yet but so far I like what I see
I ordered two TOV items and I very satisfied with my purchase. Coleman Furniture had the best pricing.
I purchased the Dining set of the Weatherford cornsilk and I love it, had a problem with one chair when it was delivered and they took care of the replacement.
Its good, hoping that the furniture can be delivered to inside of my condo unit up 6 flights of stairs. Crossing my fingers and toes! Thanks!
Love my marble. Perfect for my recently purchased marble top. The table is sturdy and better than I expected. Very happy with my purchase.
Looked better when assembled than I originally thought when purchased.
Delivery was on time, assembly was quick and I am happy with the purchase.
I bought a chest of drawers off of this company. I was called by the delivery company and told the day of delivery. They showed up early so I was still at work. They stated that they had drove from Tampa and needed to get back so they asked if I could get a neighbor to come and accept delivery. I did get a neighbor to do this. When I got home, I could see that the chest of drawers was the wrong color. I have the same furniture in my bedroom but mistakenly picked the wrong color when I was ordering. If I was home, I could have seen this and declined delivery.
I called the company soon after, which was within the return time. I told them that I made the mistake and that I knew I would have to pay some kind of penalty. I paid a total of 1063.58 with free shipping. When I called to get a resolution the customer service reps were not helpful at all and appeared to try to want to upset me. I can deal with that since it is hard to get good employees these days and it is obvious this company has horrible employees.
The problem that I have is that I paid a total of 1063.58. Coleman Furniture wants to charge a 149.10 restocking fee and then 618.00 for shipping. So out of the 1063.58 that I paid for this chest of drawers, they only want to refund 296.48. I made the mistake and knew I would have to pay a penalty but to only get 296.48 back is a total rip off. I tried to reason with them and stated that I would be buying the correct color so they would make money off of that transaction as well as they would be delivering the new chest of drawers so they could pick up the return item so not to make a special trip to just pick up the returned item. They would not accommodate me at all.
If I could give below zero stars I would. This place is the worst place ever to buy furniture from. From the Customer service to the furniture. I waited over a year for them to correct these issues. Each time it's been a failure after failure. They keep asking me to take pictures, then the part would have to be ordered. 5months later the parts are still not right. For someone spending over 9k you would think they would aim to please to continue the business. My daughter has been missing parts to her bed set for over a year. I called numerus times to speak to a manager. They refuse to allow you to talk to a manager or supervisor. At this point they could simple come get this disaster of a so call Funiture and refund my money. I have left my number time and time again for a manager ( NO call back). If I was them, I was be embarrassed I hired such ppl to provide that type of customer service. This business should be shut down to practice customer service. For it is the customers that keep such a business going.
Tip for consumers:
Run from this company. If you value, you hard earn money spend it elsewhere. Not worth the trouble and the back and forward. You will never receive a call from management.
Products used:
Sleep number bed with drawer set.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Dave, We’re so sorry that you had a frustrating delivery experience and that you weren’t satisfied with the return expenses. Per our return policy, all orders can be cancelled free of charge any time before shipping but are subject to return fees once shipped. Due to the distance between your home and the delivery company, we were unable to lower the fees. We understand that it can be frustrating to incur additional charges when returning an item, and we apologize again for any confusion or dissatisfaction this may have caused. We hope that you will give us the opportunity to better serve you in the future!