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Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Love the couch! Great set up and delivery. I have a puppy who's had a few accidents on the couch and it's been easy to clean up without staining.
Tip for consumers:
Nope
Products used:
Couch
Overall really happy with how the bar looks. It was delivered faster than expected and the delivery team got it down to the basement with ease.
I am soooo in love with my new bedroom furniture! It came in three weeks earlier than expected which made it an even better experience!
Great except it wouldn' t take my credit card so I had to use my debit card...very strange said invalid card number...it works fine usually
Furniture is very nice. Delivery was on time. Very nice to work with. Would definitely buy from again
The chair is not what I expected. On the website, the cushion appears neat and fluffy. This chair's fur is messy and raggedy looking.
It was very easy to find and order what we wanted. The prices of the items were good and delivery was great.
Tip for consumers:
Enjoy!
Products used:
Night stands
If you order online from them, they tell you that you have to send them a photocopy of your drivers license and credit card. Don't do it!
Maxine replied to my email very promptly and Jill was most pleasant and helpful in aiding me to place my order! I would deal with them again.
Your price was less than other places and your delivery date of a couple of days sounds far better than 2 weeks like another place I looked
I like the process, the terms were really easy to read and understand. I wish you could get a shipping time estimate before you finalize your order.
The sleeper sofa does what I need it to do. It was inexpensive and I finally have an option to host a guest in my small apartment.
It was easy to check out but I would recommend a check button if the shipping and billing addresses are the same to save redundancy in entry.
Had the pleasure of speaking with Maxine who assisted me in placing my order. She was not just the icing but the entire cake! Thank you Maxine!!!!
I traded several emails with Coleman employee Maxine Martine and she was very informative, helpful, and prompt in responding to my questions.
We love this furniture for its rounded edges and rustic look. They are nice large dressers and are made very well. We love the way the drawers close.
Excellent! I called with a question and the customer service was fabulous! I am looking forward to receiving my table and chairs!
Free shipping?!?! I hope there isn't a catch. I found the furniture I was looking for that had been sold out elsewhere!
So far, so good! We are hoping that the quality and craftmanship is just as we saw it in a retail store!
Site was easy to use. Jill assisted with my decision. Needed confirmation of color before ordering which she was able to do.
Great so fare. I had to call Coleman to find out my tracking number for last shipment. Please send tracking email. Thanks
What great prices! I checked many Websites that carried the outdoor set I wanted and Coleman provided the best deal by far.
We ordered a bedroom set; very pleased with the quality of the furniture. Prices were lower than Overstock. Delivery was a breeze.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Doug!
As a service to our customers who place large orders online and due to the excessive amount of credit card theft, Coleman Furniture has high security settings on its site which alerts us if the billing and shipping information does not match up. In such cases, the customer is asked to verify their identity by submitting paperwork linking them to the order. Our verification process is much appreciated by our customers, as many individuals are victims of identity theft.
If you have any further questions, please feel free to contact our customer service team.
The Coleman Furniture Team