Coleman Furniture

Called Maxine at your Customer Service and she was very well informed and eased my concerns on ordering 4 end tables.

We just did an office remodel. We needed chairs for our HUB rooms. These chairs look great and delivery time was fantastic.

I tried to initiate a chat with Customer Service to find out when I would be charged for an item that is not in stock, and no one responded.

Coleman's sold this for $100. Less than a well-known chain with no postage fee. Arrived perfect in less than a week!

We are satisfied with this purchase. It shipped fast. It was easy to assemble. It matched the photos on the website.

I waited about a month before I was notified about my delivery date, but I love the table. Definitely worth the wait. Order #*******

Product arrived in good condition w/o damage. The package was partially open. The table was not damaged.

I purchased office furniture for over $7,000. The furniture is used furniture with a lot of damages.

The Chat option answered all my questions and influenced me to make my purchase here instead of Wayfair or Walmart

I ordered two bookcases 5.5 months ago and they finally arrived. After a month of waiting with no word I wrote them asking for an ETA, they promised it would arrive within a month. Things were slow due to COVID and all that. So I wait 6 weeks with no word, and the status page still says 10+ weeks... so I write again... this time they say 2 weeks... So on the good side they do respond within a day. On the bad they lie and make things up. I waited much longer than most people would... I waited about 5 months, emailing them every couple weeks only to get the same canned answer. I finally gave up and told them to cancel it as it was apparent I would never get it. They told me it would be a 15% restocking fee (which would be around 200 bucks), I replied that I knew that because it was mentioned in all the other negative reviews I was seeing, but to cancel it anyway. I waited a week then wrote them back asking for the status of my cancel. They said they needed confirmation from me on the cancel again... but it was a week out (again) but this time they gave me a number for the local delivery service. I called the number and the guy was real nice and said they just got it yesterday and hadnt had a chance to inspect it yet. After inspection they would schedule delivery... two days later it is finally in my house and they look great.

So long story short, good product, it will arrive... eventually... but dont believe a word they say about any ETA and expect to be waiting months and months with no communication unless you start it.

This was supposed to be the start of re-doing my entire office... so after this purchase I like the product, so I looked up the name of it to find it elsewhere... I notice on colemans website these bookcases are now an extra $200 each... due to a "winter sale". Gotta love places that increase the price and call it a sale. I did find the same shelves at a different company for now $300 cheaper each... so I will be going elsewhere...

Great company to do business with, they hired exceptional delivery team. Would highly recommend, and certainly do business with again!

Such a beautiful statement piece and a a wonderful addition to our home. We absolutely love it and highly recommend!

Purchased a side table and it is beautiful. It came in excellent packaging and in perfect condition. Order number *******

Bought a side table match my living room set, order came in within a few days!

I ordered a Provence Bedroom set on May 5,2020. I was very hesitant to make this online purchase given some unfavorable reviews I had read; however, given the great deal and coupon offered, and the confines of shopping at a local furniture store due to COVID-19, I opted to give it a chance. It was an amazing experience! Don't let the negative views sway you from purchasing from this company. My furniture was delivered in the time promised, it was in perfect condition, and the white-glove delivery service was amazing! Bonus-Via a phone call, the company made sure that I was satisfied with my purchase (and that the delivery men wore foot coverings and face masks) before the delivery service exited my residence- What a great way to end a positive experience! The only opportunity for growth is for the website to be kept more current with the status of my purchase and delivery. Fortunately, I was able to reach out to Coleman representatives via e-mail to find out the status of my purchase- this experience was also impressive as each time they answered my e-mail communication within 24 hours. No doubt that I was very apprehensive and nervous about this purchase, but my experience has dispelled all fears of working with them in the future. So much so that I already have a dining room set saved in my Coleman Furniture shopping cart with the intent to purchase soon. Hint: Coleman will authorize a temporary authorization for the cost of your furniture shortly after you make your purchase to make sure you have the money available but it is withdrawn fairly quickly afterward. I was not expecting that and thought my order had been stopped! But when I called Coleman, they explained that it is part of their process and that the charge would not go through until the furniture was ordered and loaded on a truck. That is indeed how it happened. Overall, a fabulous experience.

Satisfied with product, except for the fact that there is a design in the table that looks like a penis or a sperm!

I'm very pleased with the furniture. Service was quick and delivery team was very professional. *******

Delivery was quick and efficient and organized. Love the furniture itself. Very comfortable and great color

Great customer service. Very happy... I am glad that I order from Coleman Furniture. I will continue to order from this store. I am reccomending anyone to buy from COLEMAN FURNITURE.

I love the table. The table is the perfect size for my kitchen area. I like the look and quality.
May I also add the delivery was super quick!

I recently purchased bedroom and office furniture from Coleman - I want to thank Matt for a wonderful shopping experience!

Website is very easy to navigate, I am so happy I googled the couch I was going to buy from another retailer when I saw the exact same couch with Coleman for much less AND free shipping!!

We purchased furniture from Coleman after finding that the pieces we were looking for were not carried by our local furniture stores.
We placed our order online at the beginning of April. Customer service in the beginning was fine. I received an initial call from someone at Coleman acknowledging my order and the person informed me that I would receive frequent updates from them regarding my order. After that initial call, I did not hear anything else, unless I called them!
I called Coleman Furniture sometime in late April and was told that I should expect my furniture by mid-May. Mid-May, no furniture, no updates. I called and they told me my furniture was on back order until end of June. After expressing my frustration with the long wait, ultimately, I decided to not cancel my order and just wait a few more weeks. Finally, my order was scheduled for delivery 6/16, but, that's not the end of the story.
When my furniture (power-recliners) was delivered, they did not have the electrical base needed to operate my recliners! The driver and I called Coleman Furniture to let them know and I was told that they would send me the power unit right away and email me with confirmation of the shipment.
I received a call from someone at Coleman that same day and they left me a message needing to "verify shipping address". I called the rep back several times last week and left messages to return my call, but, no response. Why would you need to verify my shipping address when you should have all of my information?! Didn't you just send me some furniture?!
So, now I'm still waiting on my power unit... It's been almost 3 months now since I placed my order online. WORST online shopping experience I've had in a while and I'm surprised this company hasn't gone out of business yet.
They have some bogus customer satisfaction rating on their website indicating a 4.9/5 customer satisfaction rating! WHAT A JOKE! If you read most of the other Coleman Furniture reviews on Yelp and other sites, you'll see what I mean.