- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Great experience! Item was delivered waaayyy before date promised and I was very pleased with the quality!
Coleman Furniture provided us with a great product, great customer service, and great delivery service!
Would have been 5 stars if I wasn't charged tax. I saw that Massachusetts had no tax but it was added at the end.
Quick and easy ordering and the delivery came in a timely Manor. The dining set is just what i needed to fit in my small space.
Jennifer's customer service was excellent! Super quick and went above and beyond with her responses.
It was easy and I did an online chat to get questions answered. I like the idea of being able to cancel within a day of being shipped as well.
I just found the bedroom set I wanted from Ashley furniture for half the price! So thankful I looked online before making such a big purchase.
once I got to your site the only thing that could have made it better is if you would have gave it to me for free.
Comfortable, deep, high quality sofa. Highly recommended for lounging and relaxing but also for entertaining.
Excellent order process. Hopeful that delivery time and assembly will be equally excellent! Thank you!
Found a couch similar to one i saw in the store and searching through your site was a breeze. Just have to wait to see what the shipping is like.
Best quality furniture I've ever bought. Delivery timing was extremely long but #1 furniture company.
Love our new sectional. Very roomy and comfortable. Wonderful experience with prompt and efficient delivery.
I emailed over a week ago requesting a quote and also to ensure the item I wanted to order was in stock but never heard back.
Mae was fantastic, she helped me to be able to log into my account again. Thank you so much for having helpful people work for you!
Great selection! This is my third major purchase with Coleman. Customer service is always excellent!
I talked to a service rep on Wednesday Jan. 24th about a furniture set - Davos. I was told by the rep that she would get back with me on Friday about the availability of the set. She did get back with me as promised. She said I could now order the set however, it would not be available until May10th. I was very happy with that response. I then ordered the Davos set on Wed Jan 31st and received an email today stating the set was discontinued. I called in and the new rep stated that they just received information 22 hours ago that the set was discontinued. How convenient. Note: This was my second time ordering this set, the first time said it was discontinued. So why did this rep provide me with all of the incorrect information last Friday? So guess what I will never order from Coleman Furniture again. I had called last week about ordering two chairs and that is when I ask the rep about the Davos set, since it was still appearing on your website. I had spent several months researching this furniture and to finally get another rejection that is not available right after the rep told me it was available. Why is the website does not disclose all pertinent information. Aso, why is it you on't offer something comparable for discontinued sets. I want to know why the set is still advertised on your website when you only have the sofa available? You need to REMOVE it! I will not order anything else from Coleman Furniture. I am glad I waited before I ordered the two chairs or I would have called you after receiving the emails that my furniture order was cancel and cancelled the two chairs. I now will order the exact same two chairs from Amazon. Any other furniture I need to order will be ordered elsewhere. AN EXTREMELY DISSATIFIED CUSTOMER.
Tip for consumers:
They need to keep their postings updated.
Products used:
n/a
My file cabinet came and was just as described. Very sturdy, good quality piece. Will definitely buy from you again! Thanks!
Products used:
Filing cabinet
Service was really good, always kept me updated with thre status of my order.
Delivered on time and set them up, very clean job.
This was my second order from Coleman's & everything went perfectly when bringing in heavy items. A+
Tip for consumers:
The website is confusing because if you use filters and then click on an item to see more information, then the filters disappear, so everything has to be set up again.
Products used:
Dining room table, 8 chairs this order; 2 bookcases, bedside table, media table last order
Nice sectional, Can't beat Coleman's prices and Delivery Service. I look forward to using them again.
Purchased an entertainment center, Perfect, on arrival, excellent installers, we are very pleased and will shop again with colemans
Love the piece. Got here quickly. Arrived as promised - no surprises. Easy to assemble and looks great. Order # *******.
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Wilmia,
We're disappointed to hear about your frustrating experience with us! It seems that following your order, we received notification from the manufacturer indicating that a portion of the set you purchased has been discontinued. Such occurrences of discontinued items on our site are unusual, and we apologize for the frustration of being informed about this after placing your order. Upon reviewing our website, we have confirmed the removal of the set, and we thank you for bringing this to our attention.