Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
The desk is beautiful and just as describe in the details online. It took a little while to receive it but I love it.
Pleasurable experience. Easy to work with. Order, although delayed in manufacturing due to corona, was always timely updated in the status and actually was delivered two weeks prior to the original expected delivery time. Delivery company did a great job as well. I would highly recommend Coleman.
-Mitch from Virginia
Tip for consumers:
Go for it
Products used:
Furniture
These tables are gorgeous. Working with Coleman Furniture was a great experience. They shipped my furniture in perfect condition and very quickly - just in time for Christmas. I would gladly do business with them again
There is a reason Coleman has been around so long. Excellent pricing for my home office chair order #*******, easy to use website, prompt delivery and package handled professionally. Plus comfortable chair has inspired me to work more on my writing! This was my first order and they will be the first place I shop going forward.
Products used:
Stylish chair for office.
This thing is every bit as awesome as the reviews state. It looks modern yet classy, is SUPER soft and the material is very easy to clean. Good shipping relatively speaking for such large items. Modular, amazing condition. As promised. Will use Coleman going forward!
It is difficult to order things online sometimes without seeing them in person. The chairs I ordered are exactly what I expected... in fact better. I love how Coleman stated in touch with me during the shipping process. I was so surprised how quickly they came. Thank you Coleman Furniture for making this such a pleasant experience.
The whole family loves the couch. It took about 5 weeks to get delivered and the delivery service was very fast.
Not only will their prices beat anyone around but the service was outstanding. My wife and I looked at this in another furniture store. The total price for the set was 1/3 more than what we paid with Coleman furniture. I called the salesperson back to let her know we had found it at Coleman. She told me they were not known for smooth delivery. She said they had a reputation for delivering damaged goods and not standing behind them. Well our experience not only saved us a lot of money but the furniture was delivered in perfect shape. The delivery service was excellent. I will shop at Coleman Furniture again. Don't believe everything thing you read. Shop with them.
Love my new outdoor coffee table! I was surprised at how quickly my new table arrived. It was easy for my daughter and I to assemble & setup in our backyard. Took us about 10 minutes! Having numerous pieces of outdoor furniture, I can tell that this one will last a long time! I'm very happy with this purchase!
My new Summer House oyster white panel bedroom set is simply marvelous and I am impressed by the delivery & setup service. They wear masks, covered shoes and gloves to ensure healthy entrance of your household! They also remove the wrappings from the furniture from your home. Fantastic!
The entertainment center was exactly as advertised. It is also very simple to put together. If you are like me and work a little slower and are somewhat meticulous, the assembly took about two hours instead of the 50 minutes the packaging suggested. Although, I did expect that.
Seems to be a very good product, and is great for our young kids.
Tip for consumers:
They do offer a white glove service which includes delivery and installation, but I do not think it is necessary for this product.
Products used:
Entertainment Center
Although hesitant to make a furniture purchase sight unseen, Coleman Furniture made that anxiety disappear. From deciding upon the item I wanted, ordering online and being made aware upfront of delivery time frame, everything went smoothly. Delivery went as planned and table arrived assembled and placed where I requested. The gentlemen were courteous. The two sided lift Cocktail table is the perfect addition to a Sectional Sofa. The table has it's own unique style. It is solid, sturdy, and easy to move with casters. I am very pleased with my purchase and would recommend Coleman Furniture. Customer service was also helpful as my table went on sale a week after my purchase, and I was credited the difference!
They suck. Plain and simple. Take your business elsewhere. The customer service is terrible.
If a piece of furniture is damaged upon arrival, they refuse to replace it with a new one. You'll have to settle for them to come get the piece, ship it back and attempt to repair it. If and only when they can not repair it, will they send you a brand new piece. Who wants to spend thousands of dollars on a piece of damaged then "repaired" furniture? NO ONE! In my case we ordered a bedroom suit. The footboard was cracked upon its arrival. We have to continue to live in complete disarray until they finally get around to sending us a repaired or new piece.
Why don't I just cancel the order?
Oh, because they're going to charge a 50% restocking fee to cancel.(over $2,000) DO NOT USE THIS COMPANY!
Tip for consumers:
Do not use them!
Products used:
Bedroom suite
Coleman Furniture makes it easy to find & purchase items you'll love! The communication from start to finish is so clear and customer service is great. I've purchased from here a few times and they're definitely at the top of my list when searching for quality furniture.
Products used:
Couch
From inquiry to request, everything went smoothly.
Great customer service at Coleman as well as associated delivery company people.
They took picture of couch set and while delivery guys on-site, they spoke with me to make sure everything was okay.
I would definitely buy from them again.
Placed an order over the phone and received email confirmation. Called back and was told the chairs were a stock photo, but the correct chairs (had the same name) would be shipped. The shipping process took twice as long as quoted and I was given excuse after excuse as to what the delay was. Paid for white glove delivery... what I got was furniture in crates( why was it delivered with known flaws?) with no hardware delivered from a third party delivery company that has never worked with Coleman before. Delivery team said they would return once the hardware was received. They left crates and trash where it was in the middle of my floor. Chairs are not correct and rather than taking them back, they want to send replacement parts (I refuse to fix broken chairs). I will never do business with this company again. Furniture from what I can tell looks beautiful and well constructed... will know for sure if it ever gets assembled...
Be prepared to wait 6 months or more for your order. I ordered my furniture on January 22,2021. The website states that the estimated ship date for my items is 3-4 weeks (and it still states this although I am living proof that is not true!). It is now May 5th and my latest ship date is pushed out until June. I have called customer service twice and have gotten completely different answers --one rep stated that everything was in stock except the table. I asked if I could cancel just the table to receive the rest quicker, she said no, but that she would expedite it with the warehouse. The other rep said I can cancel the whole order, but there is no way to "expedite". Meanwhile, website still says you can order and receive within 3-4 weeks. I feel like they are hiding the truth to make the sales. Very unhappy, but at this point, I've waited so long I am not inclined to start over with another vendor.
Tip for consumers:
Be prepared to wait months for your product. Do not believe the shipping estimate on the website (3-4 weeks) nor in the update emails that are sent out 2 times per month (always say 7-8 weeks from the update and then the next update pushes it out farther). My new "estimated ship date" is pushed to June. I ordered in January. I don't have much confidence that it won't be pushed out again.
Products used:
None yet. I've been waiting for my furniture since January with a new estimated ship date of June (8th time it's been pushed out).
Ordered this sectional for the living room and we love it! The cushions are so cozy and the color is perfect. The delivery was quick and the delivery team came prepared with shoe covers, gloves, and masks. They set everything up for us and took away all trash. Great piece of furniture for an awesome price. Our dog has seriously been enjoying the extra space too!
I love everything about this sectional
The color is beautiful. The cushions are firm at
First but are softening up. My experience with Coleman furniture was awesome from start to finish. I Would definitely order from them again,
We had ordered two black outdoor umbrellas for the pool and not only is the quality amazing but the color and size perfect! Will definitely be ordering from here again! The shipping time was even earlier than stated!
Tip for consumers:
Don't have any tips but very good place to order from!
Products used:
Two umbrellas
I placed my order mid March. That was in beginning of pandemic for NYC. Purchase was made on a prayer because I've never ordered thru this company before and only learned of it thru internet searches. Needed to shop online because I closed on my home just as stores shut down. The furniture came within time frame given at checkout. The delivery company called to inform me it was coming and called the night before to give time frame. Delivery was at my door 9 am sharp with white glove service.
People, don't shop here! They are completely unprofessional. I ordered a $1000 table that was damaged and Coleman's "reserves the right" to have a furniture repair person fix it, except now the furniture repairman has cancelled their appointments... TWICE. So I haven't been able to use my table for months now, and Coleman's response is oh well, not my problem
Tip for consumers:
Avoid using this company, they are a joke
Products used:
Furniture
I've been shopping around for a farmhouse style bed online, and most companies were charging for delivery and were several months out, then I came across Coleman. And let me say they delivered! I got complimentary white glove delivery within 4 weeks of purchase. Highly suggest using them for your next furniture purchase!
Tip for consumers:
If you need help with financing, they offer Affirm. Very quick and simple checkout.
Products used:
Bed frame
This bench exceeded our expectation since we ordered in online without looking at it. It is better then the pictures they had shown and the quality is really good. The neutral color would match almost any decor and if you add throw pillows on it then the bench becomes like a show piece. The high back matches the height of my sofas so everything seems uniform height in the room. I would highly recommend buying this bench from coleman even more then buying from ashley direct since they offer better price and definitely better sales and customer service. It took ashley 6 hours just to return my call and during that time I had already purchased the same furniture for better price and it was already shipped by the time ashley sales dept called me back.:-). Great experience buying from Coleman and will buy again from them in future.
I ordered 4 Ashley Furniture signature chairs and they are really nice. So nice that I have to repaint the whole room. Good communication and they came sooner then planned. They gave me a date, and sent an email stating it would be delayed, but came at original time, even though it was a month later.
Products used:
4 dining room chairs
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!