• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
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1 review
0 helpful votes
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June 29th, 2023

Henry and his team where timely and thorough in their delivery. Setting furniture up and checking all

Products used:
Dresser and chest

Service
Value
Shipping
Returns
Quality
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Edsel J.
1 review
0 helpful votes
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December 24th, 2019
Verified purchase

Purchase was quick and easy. I have been looking for a bar for the basement for months. Coleman had the right one at the right price!! Thanks!!

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ricky s.
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

buying with affirm made my buying experience fast and easy , The items with Coleman are very up scale and easy to shop with thank you so much.

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Danielle N.
3 reviews
0 helpful votes
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September 2nd, 2019
Verified purchase

I wanted to customize our sectional in our next house since our room is wider. Was so excited to easily piece it together the way I wanted.

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Rebecca T.
1 review
0 helpful votes
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June 28th, 2019
Verified purchase

It was a great experience the website was very informative on the description of the items detail in the bedroom set that I purchased

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Tandra J.
1 review
0 helpful votes
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May 30th, 2020
Verified purchase

the shopping experience was great but I did not get the discount that I saw when I was asked to enter my email address.

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Katie S.
1 review
0 helpful votes
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April 2nd, 2018
Verified purchase

The prices are substantially lower for the same products found elsewhere. Easy help found by chat online.

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1 review
0 helpful votes
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May 24th, 2020

So easy to buy online, kept up to date with all shipping, easy delivery, would definitely recommend!

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Waitline W.
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

The price changed since last night although it was supposed to last until today and I was unable to get the red tag sale

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LeCretia H.
1 review
0 helpful votes
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April 30th, 2020
Verified purchase

There was so much to choose from, it was hard but I appreciate the easy access to the info and the variety of products/options.

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Sandra R.
1 review
0 helpful votes
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March 25th, 2019
Verified purchase

Excellent selection & prices. Website with detailed descriptions & specifications as well as dimensions...enjoyed ease of use.

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Maureen L.
1 review
0 helpful votes
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March 20th, 2019
Verified purchase

Extremely easy to order. Called before it placed order to ask about how long it will take to get and was given good information.

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TIMOTHY H.
1 review
0 helpful votes
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March 17th, 2019
Verified purchase

The web site is easy to use. It was easy to find the style of bed we were looking for with the best features.

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Demerria Y.
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

Quick and to the point. Shipping is free with no unnecessary charges. Even with the Affirm financing.

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Charles S.
2 reviews
0 helpful votes
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December 3rd, 2018
Verified purchase

Your prices are very reasonable and the quality is top notch.
My wife and I are very happy that we found your web site.

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guy m.
1 review
0 helpful votes
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July 10th, 2017
Verified purchase

Good experience on the whole and pricing cheaper than competitors. The free shipping was the biggest difference.

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Jolito D.
1 review
0 helpful votes
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October 19th, 2019
Verified purchase

Great price, great quality furniture. Customer services is also very good. My first stop when shopping furniture.

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1 review
0 helpful votes
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March 4th, 2021

I received prompt notification of all phases of my order. Quick turnout and free delivery and instal

Service
Value
Shipping
Quality
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Mae K.
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

My shopping with Coleman was very long because their was so many item to choose from took me a month or so to choose.

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1 review
0 helpful votes
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October 19th, 2020

We are very happy with this desk. The color is beautiful and it is just as pictured online. The width and depth are perfect

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Carl U.
2 reviews
0 helpful votes
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August 1st, 2017
Verified purchase

Found the website through Google and I found it simple to navigate around. I found a nice living room set at a solid deal.

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Carol H.
1 review
0 helpful votes
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August 23rd, 2019
Verified purchase

I have had a great time researching this desk and have waited for a few months to order it and I'm glad I did.

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Dorothy C.
1 review
0 helpful votes
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July 27th, 2020
Verified purchase

wondering if chair is broken when it arrives....if I didn't take your coverage is it my responsibility?

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Michelle R.
3 reviews
0 helpful votes
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September 20th, 2018
Verified purchase

Excellent selection and prices. The free delivery and home setup closed the deal for me. Thank you!

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Marilyn C.
1 review
1 helpful vote
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August 9th, 2019
Verified purchase

Found what I was looking for, good price, order process was quick & easy. Online chat for answers to my questions was good too.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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