• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.5 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
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1 review
0 helpful votes
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October 6th, 2019

Excellent service in ordering and delivery of product. Product is as depicted in photo and is of very good quality.

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Daniel B.
1 review
0 helpful votes
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May 19th, 2018
Verified purchase

so far so go. the truth will be in the communications before the delivery and the delivery of the correct product.

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1 review
0 helpful votes
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April 12th, 2020

The service was great. Can't think of anything negative. The quality of the furniture was great also.

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Hannah D.
1 review
0 helpful votes
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March 23rd, 2020
Verified purchase

The dimensions of the sofa are unclear - the numbers differ from the product photo to the product description...

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1 review
0 helpful votes
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December 17th, 2020

Coleman furniture is a very nice furniture company - professional furniture company. Very good communication.

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johnhave c.
1 review
0 helpful votes
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January 28th, 2016
Verified purchase

The office set was just received finally has enough storage for our files once we added the lateral file. Also much dressier from our old set.

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1 review
0 helpful votes
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June 29th, 2023

First time ordering furniture online, and I love it. They made delivery super easy. Very satisfied with my order

Tip for consumers:
Na

Products used:
Na

Service
Value
Shipping
Quality
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1 review
0 helpful votes
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June 28th, 2023

Shipped super fast. Website was great and easy to use. Will be buying my couch from here in the future. Order number *******

Products used:
Queen bed frame

Service
Value
Shipping
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Quality
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Kenneth K.
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Ashley Furniture has fabulous products. Also your customer service representatives and sales people are very courteous.

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Daniel S.
3 reviews
0 helpful votes
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June 11th, 2020
Verified purchase

using a different credit card is difficult. you need to add and then choose it but the site does not explain that.

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Michael M.
1 review
0 helpful votes
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June 27th, 2019
Verified purchase

Great price, easy order! I've been shopping for weeks trying to find a deal like this! Thanks Coleman Furniture.

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Patrick J.
10 reviews
0 helpful votes
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August 2nd, 2018
Verified purchase

good. had little issue getting discounted price into my cart, but customer service resent a quote and it worked.

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Fara M.
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

Very helpful Customer Rep Rachel. My emails were answered extremely fast even after normal hours. She was amazing.

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Jessica M.
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

I love that they have the affirm option. Not everyone can drop a few hundred dollars at one and it's 0% interest.

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1 review
0 helpful votes
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June 30th, 2019

Great item, it was damaged upon arrival thought I will be contacting and sending photos to the seller

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diane M.
1 review
0 helpful votes
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July 29th, 2018
Verified purchase

Matt was very helpful. I'll keep my fingers crossed for a fast delivery. Great shopping experience/

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MICHELLE D.
1 review
0 helpful votes
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August 3rd, 2018
Verified purchase

lots of help from customer service considering I am nervous about ordering furniture online. I'm excited to receive my sectional.

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Kelly S.
1 review
0 helpful votes
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June 3rd, 2020
Verified purchase

Was able to apply a promo code that brought the purchase in for hundreds less than anywhere else online. Thanks Coleman!

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Kim R.
1 review
0 helpful votes
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June 3rd, 2020
Verified purchase

Expedited, knowledgeable response from customer service just placed my first order. Will post after delivery again!

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Natalie W.
3 reviews
0 helpful votes
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June 2nd, 2020
Verified purchase

It is hard for me to do online ordering of furniture. Coleman made my experience a lot easier. Thank you.

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Amy W.
1 review
0 helpful votes
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May 31st, 2020
Verified purchase

I am super excited to receive my new bed! Hopefully all goes well with delivery and installation! Thank you so much!

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Kathie M.
1 review
0 helpful votes
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June 15th, 2019
Verified purchase

Placing order online was an easy process. First time purchasing from this company. Hope all goes well, if so I'll be back, I need end tables.

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richard h.
1 review
0 helpful votes
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April 3rd, 2018
Verified purchase

every thing well lad out and easy. really good price,made 2 phone calls personal was very helpful THANKS richard

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Nicola B.
1 review
0 helpful votes
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May 29th, 2020
Verified purchase

It is my first time ordering with this company. What I am purchasing looked very appealing in style and price.

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James M.
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

So far everything has gone very smoothly. I will give a full review once it's all delivered and set up.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

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Brad K.
Typically responds within 23 hours

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