• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

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944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user j.r20
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

This was our first purchase from Coleman. We love our couch and the buying experience was really great.

Reason I chose this business:

Selection of quality items not available elsewhere.

Thumbnail of user jeehyunb
1 review
13 helpful votes
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May 27th, 2020

I purchased two of Monaco Pearl White Leather Arm chairs. These chairs are classy and comfortable. My husband made a joke saying " I have to change my pants to sit down here" and said "pricey but worthy enough to call His and Hers chairs". The height of arm rest and back are the same and I did not know that this design added more comfort to the function (sitting). Service was great also.

Tip for consumers:
If you are going to upgrade or pain your house, paint first. For me, I purchased the furniture first, and now I have move them around.

Service
Value
Shipping
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Quality
Thumbnail of user virajk5
1 review
1 helpful vote
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May 11th, 2021
Verified purchase

We bought 2 sets (4) counter stools from Coleman Furniture. They're beautiful and match the description as stated on the website. The shipping was done in time. Got lots of compliment for the stools. Order ID: *******

Products used:
Counter Stools

Service
Value
Shipping
Quality
Thumbnail of user jasonp594
1 review
11 helpful votes
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February 20th, 2020

I ordered a couch from Coleman's. I found the one that I really like so i called the provided number. Spoke with a very helpful service agent and she answered all my questions and was extremely nice. I placed the order and a couple days later received a call from the delivery company asking what day would be best to drop it off.
We selected a day and sure enough, they showed up on time. Unwrapped the couch and brought it in. They even set it up for me. I would definitely recommended Coleman's to anyone!

Thumbnail of user danielm4098
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I absolutely loved my experience with Coleman Furniture! They said my furniture would arrive in a month. I got it in less than 3 weeks! Fast shipping and great customer service! Will definitely buy from them again.

Products used:
Recline sectional

Service
Value
Shipping
Returns
Quality
Thumbnail of user aubreyc31
1 review
0 helpful votes
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June 14th, 2019

We went to a lot of different sites to find the perfect bedroom set for my 8 y/o daughter. We were looking for something in between ages, not for little ones but what she could also used until she became a teenager. This white bed set came in great quality for the price. The details were very nice although the bed was a tad longer than what we anticipated even after getting the measurement. In our opinion, it just fit perfectly in her room. It was free shipping and assembly included. Although the delivery guys assembled the bed wrong (they installed the wood brackets on the lower part of the bed instead of the first top part making it look like it needs a box spring), it was not a big deal and my husband and I just fixed it ourselves. Don't get me wrong, very nice guys, I guess they just overlooked at the manual or something. Anyways, main point is very nice quality for the price we paid.

Thumbnail of user ashleyt838
1 review
1 helpful vote
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February 25th, 2023
Verified purchase

I ordered my sofa and was thinking it was going to take a while but no delivered in 3 weeks! The material is amazing and delivery was spot on too with the white glove delivery, definitely will buy more furniture from this place, & yes it's legit, I was wondering the same thing. Hope this helps someone with making the decision.

Service
Value
Shipping
Quality
Thumbnail of user nicolew519
1 review
1 helpful vote
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December 12th, 2019

I had two sofa tables shipped to me Both came damaged Coleman offered me $50 to just keep them. I paid over $500 for each table You don't spend that kind of money and get $25 off each to have a damaged product.
So I had to spend the time packing them up and waiting for the FedEx guy to come. The good news is Coleman did do a good job getting new tables out to me quickly.

However now both of these tables have came damaged... I'm not sure you can trust ordering furniture online. It is a complete pain to have to pack these back up and take a day off of work to be there when the Fed ex guy comes. I would expect a lot more after paying this much!

Thumbnail of user paoletti.jodie
1 review
1 helpful vote
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July 4th, 2023
Verified purchase

I am actually flabbergasted. In a world where it feels like nothing is done properly the first time… I've been blown away by Coleman Furniture! I was searching for a luxurious and affordable sectional sofa online and just happened upon them. I'm sure you're like me and expect to be disappointed when dealing with a new-to-you merchant via the Internet. That was the ANTITHESIS of my experience with CF! These folks are just spectacular. Their communication and detailed updates were beautifully done, diligently timed and very much appreciated. In fact, CF was careful to "under promise" and my sofa arrived weeks early and in absolutely perfect condition. The fact that they included white glove service with the delivery really separates them from the pack - talk about VALUE! The Coleman team is just magnificent and I thank everyone there for their commitment to excellence, quality and stellar customer service. Jodie

Products used:
Sectional sofa

Service
Value
Shipping
Quality
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Jodie,
We're thrilled to hear about your experience with us and are pleased to know that our communication, detailed updates, and timely delivery and set-up were all appreciated. We strive to provide our customers with a high-quality experience, and we appreciate you recognizing our commitment to excellence. Thank you for choosing us, and we hope that you will enjoy your new sofa for many years to come!

Thumbnail of user christines838
1 review
22 helpful votes
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August 12th, 2020

This is by far the best deal for good quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be. Once delivered it's carried in a an put together! Even better than what i saw in the store! It's comfortable and looks amazing in the house!

Thumbnail of user lindap1297
1 review
13 helpful votes
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October 18th, 2020

Just what I wanted! This is a nice-sized center; not bulky and overbearing as some are, and we have 10-ft ceilings. Color is a nice, cool, medium gray. It shipped very quickly and was installed between 2-3 weeks as promised. Price was $400 less than on another website I shopped. Coleman updated me and explained what to expect. This was a good experience.

Thumbnail of user bobv484
1 review
1 helpful vote
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December 17th, 2021
Verified purchase

I ordered my couches in early January and now it is the middle of December. The latest update is that they will ship next June. I am not holding my breath. They also informed me the five year warranty I purchased started 5 months ago... what a joke.

Tip for consumers:
Read the BBB complaints

Products used:
Sofas

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicaj1835
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

I ordered a recliner for my nursery and received it on the expected delivery date. I didn't actually open the box until weeks later when were ready to set up our nursery.
Upon opening and putting together the recliner we noticed the underside of the recliner has broken off pieces of wood and looks like the fabric was stapled back to the wood unevenly. As much as I paid for this recliner, it's truly unfortunate to see this is how it was delivered.

Reason I chose this business:

I have ordered other furniture pieces from them and was always pleased in how the furniture looked and performed.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Jessica,
We're disappointed to hear about your experience. If you are experiencing issues with your recliner, please don't hesitate to reach out to our customer service team; they'll be more than happy to assist you.

Thumbnail of user donisw2
1 review
0 helpful votes
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October 12th, 2022

Order # *******. This was hands down the best online furniture transaction from start to finish. The price I found at Coleman was several hundred dollars less than what I would have paid at the local military exchange for the EXACT same furniture. The white glove delivery (included in the purchase price) was seamless and the appointment setup was simple. I was even given an additional $100 off my purchase at checkout. Coleman is now my go-to for any future furniture purchases.

Tip for consumers:
Be sure to check for coupons before ordering. I did and saved an additional $100

Products used:
Living room furniture set

Service
Value
Shipping
Quality
Thumbnail of user nickic37
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

We absolutely love our new sectional and ottoman. They look great and are good quality. The order process was extremely easy and smooth. I got emails all along the way letting me know what to expect. Delivery was great too.

Products used:
Sectional sofa and ottoman

Service
Value
Shipping
Quality
Thumbnail of user janiner33
1 review
14 helpful votes
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May 6th, 2020

The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece. The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!

Thumbnail of user davidh5539
1 review
0 helpful votes
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May 16th, 2021

Order # *******

I have never ordered from this company before, but was pleasantly surprised. I was looking for storage furniture for my new office and found this unique bureau. I wondered how the delivery process would work with such a large piece of furniture, but it all went really well. The was also impressed with how the furniture was packed and wrapped. I don't think there was any way that this bureau could have become damaged in transport, unless it fell off a truck on the highway. It was very impressive and took a lot of time to undo. The bureau looks great and the process was pretty easy. Would definitely buy from Coleman Furniture again!

Thumbnail of user yvonnek42
1 review
2 helpful votes
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January 29th, 2020

We purchased two bedroom sets from Coleman Furniture. One of the headboards had the finish flaked off on one side when it was delivered. We submitted all the information requested by Coleman's and the manufacturer agreed to replace the headboard as defective. The only problem is that Coleman's wants to charge us $215 to deliver the replacement headboard. I have been trying for weeks to get this resolved to no avail. It seems absolutely ridiculous to pay an additional $215 on top of the purchase price to get what we paid for when the manufacturer has acknowledged that the item is defective and agreed to replace it. Very dissatisfied and will not order from Coleman's again.

Thumbnail of user nickb1099
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I purchased my first couch from Coleman in 2017 and it was a steal of a deal. Not only that, but the delivery company they used was awesome. The guys went out of their way to squeeze it through a tight spot with no damage. I ordered another couch from them this month, and it was delivered well before estimated, and by the same delivery company (Renegade) who once again had great guys. I will continue to recommend Coleman to friends and use them myself!

Service
Value
Shipping
Quality
Thumbnail of user jacobp228
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

I purchased four whiskey barrel bar stools for my basement bar remodel. The pieces were delivered promptly within five days of order and arrived in excellent condition. I was thrilled with the speed of delivery and absolutely love my stools. They look beautiful and seem to be extremely well made.

Products used:
Bar stools

Service
Value
Shipping
Quality
Thumbnail of user taral349
1 review
1 helpful vote
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August 9th, 2022
Verified purchase

I am extremely pleased with my Coleman furniture purchase. I was nervous at first about ordering such a large item online without actually sitting on it first. But I took a chance, and I am glad I did. The sectional is beautiful, and we saved almost a $1,000 compared to the same product on other sites. The communication from the delivery company was fantastic also - just all around a great experience and a great purchase - thank you!

Tip for consumers:
Shipping said 4-6 weeks but it was here under 2 weeks.

Products used:
Sectional sofa

Service
Value
Shipping
Quality
Thumbnail of user dominickz11
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

My experience with the company was amazing, the table is absolutely beautiful the only issue I have is that crumbs get stuck in the very small cracks and with 4 little little ones at home that happens often.

Reason I chose this business:

Heard amazing things

Thumbnail of user juliey409
2 reviews
0 helpful votes
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December 9th, 2023
Verified purchase

Amazing variety of entertainment center wall units. Found a very classy one. Website easy to navigate. Lots to see...Fantastic that they not only deliver but assemble and install. It takes some time to get but it's more than worth it. Quality is over the top... Bought a beautiful white entertainment center for about half the price of Wayfair. And a lot less than the other furniture websites. So pleased. Shopping for more pieces to add to my new livingroom.

Reason I chose this business:

The great price of the item, free delivery and set up, beautiful large piece of furniture. Will be the focal point of the living room.

Service
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Julie,
We're pleased to know that we were able to provide you with a variety of well-priced items to choose from. We strive to offer a diverse range of furniture options to meet the unique needs and preferences of our customers, and we're delighted to know that our efforts were successful in meeting your needs. We hope that you will enjoy your new wall unit for many years to come!

Thumbnail of user donnas3836
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Beautiful and comfortable patio furniture. Received email next day with information on my order. Delivery team called with delivery times, and one damaged item that would not be delivered and replacement on its way. All went smoothly, as I was nervous about online buying and unseen items, but was a pleasant experience. I did make a call to Coleman's to check on the re-ordered chair situation.

Reason I chose this business:

Ordered from Ashleys, which happened to be Coleman Furniture.

Service
Thumbnail of user reneem872
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

The couch I bought is a family favorite and very comfortable. The site doesn't provide enough specifics with shipping and a lot of the communication had to be done via email to get a more specific timeline. Customer service was prompt and polite. The delivery company drop my furniture off in an awkward location and exposed to the box to bring rained on after telling me it wasn't delivered.

Reason I chose this business:

Great price

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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