• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

Write a Review

Overview

Coleman Furniture has a rating of 4.6 stars from 16,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.8%
Positive
476
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
See all photos
How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,191)

Rating

Timeframe

Other

Reviews that mention popular keywords

coleman furniture (483) customer service (606) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user mikeb1593
Mike B.
1 review
0 helpful votes
  • Send Message
July 20th, 2020
Verified purchase

Tried to buy online 3 times and system just said processing. Worked now. Hoping the couch is as advertised

Thumbnail of user lauraw772
Laura W.
1 review
0 helpful votes
  • Send Message
July 16th, 2020
Verified purchase

Great shopping experience. I think your size comparison feature is both hilarious and useful! Thanks so much for having a well-designed website.

Thumbnail of user deboraht135
Deborah T.
1 review
0 helpful votes
  • Send Message
August 4th, 2019
Verified purchase

Order process was very easy. Looking forward to a good delivery service and "white glove" setup of the Server I purchased.

Thumbnail of user maryc1650
Mary C.
1 review
0 helpful votes
  • Send Message
July 16th, 2020
Verified purchase

So far, customer service person was helpful in answering questions about natural gas conversion and shipping time.

Thumbnail of user karenc728
Karen C.
1 review
0 helpful votes
  • Send Message
August 3rd, 2019
Verified purchase

Shopping for an out of state relative who recently moved into assisted living was so easy. Looking forward to seeing the products in person.

Thumbnail of user carrim2
Carri M.
2 reviews
0 helpful votes
  • Send Message
July 11th, 2020
Verified purchase

Shopping online can be hard but all of the important details were easy to find. Any questions you still have are answered by a nice live person.

Thumbnail of user dorothym308
Dorothy M.
1 review
0 helpful votes
  • Send Message
July 7th, 2020
Verified purchase

Easy to navigate site; descriptions of products along with nice photos and multiple views. Price was right.

Thumbnail of user maryb1149
Mary B.
1 review
0 helpful votes
  • Send Message
July 21st, 2019
Verified purchase

I've been looking at this set for 2 weeks. It has caught my eye every time now it's mine thanks Coleman Furniture

Thumbnail of user michaelj296
Michael J.
29 reviews
4 helpful votes
  • Send Message
July 20th, 2019
Verified purchase

Love our purchase, took longer to arrive than originally told. Great customer service, in fact just re ordered a second time.

Thumbnail of user laceyf13
Lacey F.
1 review
0 helpful votes
  • Send Message
July 2nd, 2020
Verified purchase

Great furniture selection, but getting it correct in the cart difficult. Had to call customer service, which took a while.

Thumbnail of user anitav63
anita v.
1 review
0 helpful votes
  • Send Message
July 2nd, 2020
Verified purchase

there were so many choices, and love that delivery & set up is free. Amazing reviews especially compared to other furniture companies.

Thumbnail of user scottp568
Scott P.
1 review
2 helpful votes
  • Send Message
June 29th, 2020
Verified purchase

No one answers the phone. I have been on hold for 45 minutes. STill hoping to get a question answered

Thumbnail of user richards2244
Richard S.
1 review
0 helpful votes
  • Send Message
June 29th, 2020
Verified purchase

The experience is positive so far. Easy to navigate and order, although I am disappointed in not being notified of a time frame for delivery.

Thumbnail of user kendram76
1 review
0 helpful votes
  • Send Message
July 3rd, 2020

Easy to navigate on website. High quality furniture. I am very happy with my purchase. Beautiful mahogany wood.

Thumbnail of user sofiam74
Sofia M.
1 review
0 helpful votes
  • Send Message
June 23rd, 2020
Verified purchase

great experience but I forgot to put a delivery date please contact me Sofia Martinez harmon. *******495

Thumbnail of user elizabethw717
Elizabeth W.
1 review
0 helpful votes
  • Send Message
June 22nd, 2020
Verified purchase

Tried ordering from phone but kept saying updating. I switched to my computer and had a better experience.

Thumbnail of user dawnh417
Dawn H.
1 review
0 helpful votes
  • Send Message
July 12th, 2019
Verified purchase

Great price! Good customer service! Looking forward to receiving and using our new furniture. Thank you!

Thumbnail of user nicolef152
Nicole F.
1 review
0 helpful votes
  • Send Message
July 11th, 2019
Verified purchase

Everything is laid out nicely and we love that you give decorating ideas! So helpful to envision it in our space!

Thumbnail of user carissar6
1 review
0 helpful votes
  • Send Message
June 19th, 2020

I love the couch. Better than expected! It is perfect size for a family and comfortable space in between.

Thumbnail of user rachelr117
Rachel R.
1 review
0 helpful votes
  • Send Message
April 14th, 2020
Verified purchase

Everything went fine, just wish I had the taxes calculated before I clicked to place order, or maybe I didn't notice in time.

Thumbnail of user carolj156
Carol J.
1 review
0 helpful votes
  • Send Message
September 10th, 2018
Verified purchase

I was able to find furniture that matches my couch and didn't know it existed until I went on the Coleman Furniture site.

Thumbnail of user fg48
1 review
1 helpful vote
  • Send Message
November 23rd, 2020

Our experience was so unfortunate! We ordered in May and was immediately delayed from COVID but when things picked backed up still delayed, then delayed for broken pieces, given run around, and then months later, promised multiple dates from multiple customer reps, arrives with grease handprints and tears! Delivery guys were even shocked. After being on customer service requesting a manager and the delivery guys waiting in my driveway for over an hour( because we couldn't accept order because we would be responsible if they left) I was rudely handled and told that it wasn't their problem and "We shouldn't point fingers!" She actually said "Are you going to stop talking so I can? Customer service is supposed to be that, where you actually make it right for the customer or at least accept responsibility. I requested them to return my order and not charge me restocking and shipping and they said I would still be responsible and have to pay percentage despite being pushed off for this long, run around about broken pieces ( being charged 2 months ago with no product) and arriving with handprints. After, refusing to accept the order or asking them to at min return half of the cost of dirty chairs so I could get them cleaned ( because who knows how long it would take to get them back or if they would come back fixed) I was finally transferred to a manager after 4 calls being dropped and told every manager was busy for over 30 min, a manager finally agreed and sent an email verifying the amount requested. It should not have had to go this way or take this long for them to fix the issue. Delivery can be blamed on COVID, but customer service cannot. I was very excited about this couch and trusted the company and what the reps said. Be aware when purchasing, if you have any issues it could get unnecessarily difficult to resolve.

Thumbnail of user amyx2
Amy X.
6 reviews
0 helpful votes
  • Send Message
April 18th, 2017
Verified purchase

I like the lamp and it wasn't too difficult to put together. It's a nice height and projects the light nicely.

Thumbnail of user ruchij4
1 review
1 helpful vote
  • Send Message
June 27th, 2021

Coleman Furnitre is best, they have great collection with best service and on time delivery with regular updates. Order no: *******

Products used:
Accent Chairs

Service
Value
Shipping
Quality
Thumbnail of user christines341
Christine S.
1 review
0 helpful votes
  • Send Message
November 24th, 2018
Verified purchase

Good experience. Had difficulty adding recliner to set in order to receive discounted price. Customer service was able to help me.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

How do I know I can trust these reviews about Coleman Furniture?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Coleman Furniture?