Coleman Furniture has a rating of 4.6 stars from 16,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
Tried to buy online 3 times and system just said processing. Worked now. Hoping the couch is as advertised
Great shopping experience. I think your size comparison feature is both hilarious and useful! Thanks so much for having a well-designed website.
Order process was very easy. Looking forward to a good delivery service and "white glove" setup of the Server I purchased.
So far, customer service person was helpful in answering questions about natural gas conversion and shipping time.
Shopping for an out of state relative who recently moved into assisted living was so easy. Looking forward to seeing the products in person.
Shopping online can be hard but all of the important details were easy to find. Any questions you still have are answered by a nice live person.
Easy to navigate site; descriptions of products along with nice photos and multiple views. Price was right.
I've been looking at this set for 2 weeks. It has caught my eye every time now it's mine thanks Coleman Furniture
Love our purchase, took longer to arrive than originally told. Great customer service, in fact just re ordered a second time.
Great furniture selection, but getting it correct in the cart difficult. Had to call customer service, which took a while.
there were so many choices, and love that delivery & set up is free. Amazing reviews especially compared to other furniture companies.
No one answers the phone. I have been on hold for 45 minutes. STill hoping to get a question answered
The experience is positive so far. Easy to navigate and order, although I am disappointed in not being notified of a time frame for delivery.
Easy to navigate on website. High quality furniture. I am very happy with my purchase. Beautiful mahogany wood.
great experience but I forgot to put a delivery date please contact me Sofia Martinez harmon. *******495
Tried ordering from phone but kept saying updating. I switched to my computer and had a better experience.
Great price! Good customer service! Looking forward to receiving and using our new furniture. Thank you!
Everything is laid out nicely and we love that you give decorating ideas! So helpful to envision it in our space!
I love the couch. Better than expected! It is perfect size for a family and comfortable space in between.
Everything went fine, just wish I had the taxes calculated before I clicked to place order, or maybe I didn't notice in time.
I was able to find furniture that matches my couch and didn't know it existed until I went on the Coleman Furniture site.
Our experience was so unfortunate! We ordered in May and was immediately delayed from COVID but when things picked backed up still delayed, then delayed for broken pieces, given run around, and then months later, promised multiple dates from multiple customer reps, arrives with grease handprints and tears! Delivery guys were even shocked. After being on customer service requesting a manager and the delivery guys waiting in my driveway for over an hour( because we couldn't accept order because we would be responsible if they left) I was rudely handled and told that it wasn't their problem and "We shouldn't point fingers!" She actually said "Are you going to stop talking so I can? Customer service is supposed to be that, where you actually make it right for the customer or at least accept responsibility. I requested them to return my order and not charge me restocking and shipping and they said I would still be responsible and have to pay percentage despite being pushed off for this long, run around about broken pieces ( being charged 2 months ago with no product) and arriving with handprints. After, refusing to accept the order or asking them to at min return half of the cost of dirty chairs so I could get them cleaned ( because who knows how long it would take to get them back or if they would come back fixed) I was finally transferred to a manager after 4 calls being dropped and told every manager was busy for over 30 min, a manager finally agreed and sent an email verifying the amount requested. It should not have had to go this way or take this long for them to fix the issue. Delivery can be blamed on COVID, but customer service cannot. I was very excited about this couch and trusted the company and what the reps said. Be aware when purchasing, if you have any issues it could get unnecessarily difficult to resolve.
I like the lamp and it wasn't too difficult to put together. It's a nice height and projects the light nicely.
Coleman Furnitre is best, they have great collection with best service and on time delivery with regular updates. Order no: *******
Products used:
Accent Chairs
Good experience. Had difficulty adding recliner to set in order to receive discounted price. Customer service was able to help me.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!