Coleman Furniture

Once I got through the initial customer service blip and the negative Yelp reviews AND the fact that one of the items I wanted wasn't available for over a month, it was fine

We purchased a $6,400.00 new dining room set which was delivered on 10/6. The first item brought into our home was a chair. I sat on the chair and noticed the legs were not leveled. I asked the delivery guy if this could be fixed and was told, "unfortunately, it could not be". They then brought in the dining table which had 2 leaves that did not line up properly with the table. The delivery guy stated this was a manufacturer defect and could return the table. Needless to say, we had them return the dining set. I had the delivery people notate the defects on their documents. I also contacted Coleman Furniture to inform them of the issue. I reached a voice mail and followed up with them again on 10/8. I have been going back and forth all week with managers to no avail. As of today, 10/12, I received a call back from a manager stating they have a technician from the delivery company that stated they can "restore" the table and chairs. I asked if this was the same delivery company whom informed me the chair could not be leveled? I stated to the manager that we purchased a "new dining set" not refurbished and requested a new set or an exchange. The manager refused both and insisted we agreed to allow them the opportunity to fix the issue. However, their website states they sell new and undamaged furniture. (Which is not the case) This has been a horrible experience dealing with Coleman Furniture. They are not interested in customer service nor customer satisfaction. I wish I had read all of the negative reviews before purchasing. Anyone considering purchasing from Coleman Furniture, read ALL of the negative reviews. I have never seen a company that penalizes the consumer for their mistake. If you decide to cancel your order there is 15% restocking fees + shipping charges. If I cancel the order, I was told the total shipping fees will be $675.00, and the 15% restocking fee will be $970.95. It will cost me $1,645.95 for a set I don't have or I will have to except the refurbished set. Horrible company! Horrible experience! Do yourself a favor and think twice before going with this company.

Very pleased with purchase. Good quality, great price and fast delivery.

The gentleman that delivered were amazing! Very meticulous and friendly!

The only feedback I have is I received a communication with one date, took that time out of work only to receive another date, took that time out of work. Delivery was on the 1st date anyway. Good thing I was home.

Easy to locate what I was looking for and the price point I needed. As I need more furniture, Coleman site will be the first I look at!

Your website would not allow me to continue shopping once I selected this desk. I wanted to order an office chair to match, but couldn't.

I was having an issue adding in an extra piece to my set and Maxeen helped me out with exactly what I needed help with!

This is my second order placed with Coleman. I ordered dinning room chairs and the quality of the products are good and prices are fair.

Enjoying the lamp set and we really love the curled and knobbed look it provides. These match the other items in our living room properly.

Great response from company representative. Was very helpful

The representative was fantastic.

Great table and chairs, quality materials.would recommend

I placed an order with Coleman Furniture on 11/28, order #*******. Where the furniture was listed as in stock However, immediately After placing my order I received an email informing me "items ordered include free delivery via but will need to be brought into your home on your own and may require assembly. Please reply back to this email confirming that we can move forward. You will receive an ETA notification once your order is processed." I replied "yes" and then received an email stating that my order had an expected ship date of 12/31! While I was disappointed with the long lead time and considered cancelling my order I decided to let my order stand in hopes it would arrive sooner! On 12/9 I got an update that my order is still expected to ship 12/31. And again a email on 12/20 stating 12/31. On 1/8 after not receiving my order or any update I emailed coleman about my order. Their response was "will ship once production is finished in the week of 1/9 or 1/16. The ETA for you to receive delivery is 1-2 weeks once it ships out from the warehouse". On 1/10, after emailing on 1/8 about my order status, I got an email saying my new expected ship date is 1/13. Finally on 1/19 I received an email saying my order shipped…well beyond my original expected ship date of 12/31. Delivery was not made until 1/31 at 9:33pm! PM 2 boxes weighed well over 85 Ibs and the other about 40 lbs… I weigh 120 lbs, it was nearly impossible for me to move the boxes inside alone so I just slid them inside my front door! I needed help! I asked my sister to come over to help me and on 2/10 she did and we unboxed the items. Upon unboxing the items all 3 items had sustained visible damage, cracking, bruising, dents and were unusable. I quickly called Coleman to make them aware of the situation. They informed me that they have a policy that all damages must be reported within 24 hours. 24 hours! I could barely move the boxes, let alone unbox them in 24 hrs not only is this not standard industry practices/timeframe, These policies are sexist, unjust and unfair practice. It is absolutely ridiculous to say that damage must be reported within 24 hours as if jo one has a life, family, other responsibilities other than opening late deliveries

The chests we ordered are beautiful and the delivery service was outstanding.

have been looking for side table for recliner. like the looks of this one will go with the other furniture.

Going from page to page is very slow.(4/5 stars for desktopview)
View website on mobile browser is extremely poor. (1/5)

I tried to order this same bed from Ashley Furniture and it was such a hassle I'm so thankful I found your website!

Very happy with the prices. Only hesitancy was it would have been nice to opt out of buying the mirror with the set, but it wouldn't let me.

I had an extremely hard time in getting to checkout. It would not get me to Katapult. I also cannot get a delivery time and date from Coleman.

I only gave 3 stars because I had trouble checking out and no Delivery Specialist available by phone on a Saturday.

The text on your website is clear and concise. I wouldn't mind more pictures and reviews, but I think I know what I'm getting.

Great website, easy to navigate. I like the set up, description, and photos! Yall have awesome prices, and I love the extra 5% off!

I have been looking 2 blue recliners that did not have the nail heads.
I hope these look as nice as they do online.

Get help from Jill. But made mistake ordering first time because couldn't load the order into the cart. Got the wrong item by mistake.