Coleman Furniture

Very easy to maneuver through your site and select what I wanted. I called and spoke to a representative who was also very helpful.

Easy to browse through your website. Furniture beautiful. Can not wait to get my beautiful antiqued chair!

Shopping was very easy..All the info needed about the recliner was there..Great piece for a Good price..

I ordered a couch from Coleman Furniture, and was told that when it was ready, we would receive a call in order to discuss a delivery date. I received a call yesterday and was told that it was ready and it could be delivered the next day (today) or else we would have to wait until the next month because they only send trucks up to our town ONCE A MONTH. We were not aware of this. So we were given one day notice, or else we would need to wait until July. Still, we made it work and my boyfriend took the morning off work in order to be there when the delivery drivers arrived. We were told they would show up between 9 am and 12 pm. My boyfriend was up and waiting at 8:30 am for them to arrive, just to be safe. I was at work and i received a voicemail at 9:03 am saying that the drivers were outside and nobody was answering. Strange since my boyfriend was home? They said that we had 10 minutes to come out, until the delivery drivers left for their next delivery. So if I received the call at 9:03 am wouldn't the drivers be there until 9:13? I have video footage from my neighbors house of the truck leaving at 9:08. Also, at 9:09 am my boyfriend received an email saying that he had 5 minutes to call the drivers before they left. Keep in mind the drivers left at 9:08 so the email was sent AFTER they were already gone. He still proceeded to call the number and was put on hold for 5 minutes. Called again and the women who answered said that she tried to call the drivers but they wouldn't answer. Very professional. So we called the company and we were told that the drivers would be back out next month, but we would be charged an additional 15-20% for the failed delivery. They also claimed to have pictures with time stamps of everything, which i requested to have emailed to me but have still not received. We then asked if we could just have a refund, and were told we would still have to pay the 15-20% for the failed delivery. Like I said, we have video proof of the drivers not waiting as long as the company is claiming. I do not recommend this company, and save your money and purchase furniture from someone who actually cares about their customers.

It was good. The couch arrived early which was awesome

Best experience purchasing and delivery and set up was phenomenal.

the website was very easy to naviagate. When I needed to ask a question the Chat support was well handled.

We purchased a Windsor Court Plasma Entertainment center from Coleman. Deliver & set up were perfect

Items were displayed on cart accordingly and very easy to maneuver website. Customer Service on chat and phone was great. Chris was great.

It was hard to figure out how to add the ottoman as part of the set. It wouldn't come up as an add on once the sectional was already in the cart.

We received out furniture yesterday. As they say, alls well that end well. I can now confirm alls well.

Ordered The Birlanny Silver Bedroom Set and received emails and phone call updates until 1 hour before delivery. Accommodating and professional.

Our sofa is really plush and comfy and it's microfiber which is so soft to the touch. I really enjoy it and I would suggest it to anyone.

Easy to find and easy to pay for. Thanks for the best price on the internet. Even our local dealer wouldn't match your prices.

Had to put a different card because couldn't take the address which it's the same for the other card, should have to option to correct the address

I just got an order yesterday. The delivery men showed up smelling so foul. Which I understand it gets hot and they may be working. Mind you this is 8:30 am however... So I open up all of my windows. Hours later it smells like human poop. Then I start smelling around my carpet where he was laying, my mattress, my bed REEK of this mans foul odor. A day later I have spent $200 of cleaning supplies, steam cleaning, odoban, febreeze, baking soda, carpet cleaning, and more and as I am writing this I am fighting the urge to vomit because of the STRONG smell that still is embedded in my mattress, carpet, and bedframe. I missed and entire day of work trying to fix this mess. Waited on hold for what is about an hour now, and I am told to wait 72 hours and pour baking soda on my bed to fix it...?!?!?!? I am being told that it is my job to fix a DISGUSTING error that was not my fault? I DEMAND A REPLACEMENT IMMEDIATELY> and not only that my walls are scratched, and the legs on my bed were assembled crooked! Someone needs to call me and get this disgusting foul smelling piece of furniture out of my home!

Let me begin with saying that I am a disabled veteran. When I purchase any large item, I look for companies who offer delivery and setup services because with my physical condition I am not able to do heavy lifting or bending. I chose Coleman Furniture because they offered me "White Glove Service", which included delivery, setup and trash removal. The week of my delivery, I contacted the company through their chat service and they confirmed the full service. When the truck arrived on Friday evening, the delivery company informed me that they were just delivering two pallets with the furniture on it (4x6 and 4x8). No unpacking, setup or trash removal offered. When I asked the driver, he laughed and said that the furniture company lied to me. They left the two pallets on my driveway. Living in Washington State, of course my new furniture (almost $3k) was outside getting wet under the rain. Since I cannot lift anything I had to wait hours for help to arrive. The help had to come on Saturday to setup and Sunday with a trailer to take the pallets and trash. When I contacted the company's customer service they told me that they never offered me full service, in other words, they insinuated that I was lying. I contacted the company again through the chat to get a copy of the chat conversation in which the setup was confirmed. The person on the chat confirmed that the white glove service was offered to me but within the last few days the company changed the delivery options for my item to only delivery. The person from the chat apologized, but no contact from management. I never bother people for anything, so it was embarrassing to have people doing all this for me. I have to deal with my disabilities from serving my country for 30 years, but for the same reason I try to avoid instances in which I feel hopeless. If that was not enough, having a customer service representative insinuating that I am a liar was even worst. Not only Coleman Furniture lost my future business, but I hope they lose the business of every veteran and service member of this country.

Shoping on-line was easy. We'll see how the furniture arrives. We'll post review after furniture arrives.

the interruption to to the recapcha is a hassle. I am not a computer, so to have to constantly verify is annoying.

So far painless lucky I have been looking a while for what I wanted and they had it at a cheaper price than Ashley Furniture.

On Line purchase would not work during week-end but seems to be working now....so order was placed paid by PayPal....Don Markl 7509

Everything has been fine except couldn't get through to phone lines, and the sale dates keep switching

The website has been kinda glitchy (kept asking if I was a robot) but that could be internet issues. Otherwise great selection and prices.