Coleman Furniture

The loveseat I ordered is perfect for me. Ordering and delivery was a breeze, w/easy & excellent financing

2nd time purchasing from Coleman. Happy with furniture quality and professional effort to communicate if any delay in order.

I gave them 5 stars but it wasn't enough. They had to have me leave a comment. Otherwise, terrific experience.

I hope this shopping experience is better than the last. Still have not received my complete Shay Entertainment unit but hopeful it will come soon.

Great price, free shipping. I tried purchasing these exact barstools from another company and they wanted 600.00$ to ship!

Your website was easy to maneuver and provided detailed information about the product we were looking at.

Website a little glitchy. Internet search states Coleman offers 10% military discount but no option to apply at checkout.

Shopping @ colemanfurniture.com was easy and descriptive. Perhaps you can add 360 (or 270) view pictures.

Love the prequalification option with affirm! I recently purchased several items, and they got here SUPER fast! Will be a repeat customer for sure

Expediently delivered, super easy assembly (3-6 minutes by myself)
Beautiful product--love my new coffee table
Great
-highly recommend

This experience was great. I gave 4 stars because there wasn't a weight capacity available for the chairs.

The furniture is absolutely gorgeous. Couldn't ask for more. Delivery was timely and extremely efficient. Thank you so much

The only thing is that I asked if there was a Gromit Hole in the Office Credenza and Hutch for my computer screen and computer so that I can put my cables through, but I never got an answer.

COLEMAN FURNITURE DOES NOT STAND BEHIND THEIR PRODUCTS! I recommend anyone who has anything delivered from this company to immediately indicate on the delivery slip there is an issue until you've had an opportunity to inspect the merchandise within their 5 day return policy window! Long story short, purchased a lovely couch from Coleman Furniture. Couch was delivered on a Thursday. By Saturday I discovered the couch had a weird squeaky noise on the Right Arm Facing Chair. Basically the couch sounded as if I had it for years when I sat down on one particular side. I immediately reported the defect to Coleman's, since there is a 5 day return window. I took pictures as they requested, and even sent video's of the noise. Thinking maybe something came apart during shipping? They too confirmed they heard the noise upon receiving my video and would reach out to the manufacturer. About 2 weeks later their resolution was there was nothing the manufacturer will do because I signed the delivery slip, that the couch was in good condition upon delivery. They then offered me a $100 dollar voucher if I could find someone to repair the noise and then send them a copy of the invoice and they'd pay the $100 dollars. Immediately I realized COLEMAN FURNITURE DOES NOT STAND BEHIND THEIR PRODUCTS! I honestly thought I was going to get an opportunity to exchange the corner chair for a new one that doesn't squeak. All I wanted was to get what I paid for, a non defective couch! The issue was at no fault of my own. There was no way for me to know the couch made any kind of noise upon delivery! The fact that Coleman's even suggested for me (the consumer) to find a carpenter for $100 dollars who would repair the noise is absurd. How did the issue become my problem! Its an unfortunate situation and a bad experience. But as I mentioned, anyone buying from this company, I recommend you indicate on the delivery slip that there is an issue, even if there appears to not be one, until you've had a chance to evaluate your merchandise within the 5 day return policy window!

I've contacted Coleman Furniture 5 times now without any help. I have never been so unhappy with a company. I ordered a couch on May 26th. On this day, I was told I would receive my couch in 4-5 weeks. On June 8th, I received an update stating that my couch would not come for another 6-7 weeks, DOUBLING the original expected arrival time. On June 9th, I received an email stating that my couch was GUARANTEED to ship on July 3rd. The exact wording was "the expected ship date is a confirmed date." Now today, June 19th, I have received an email saying my couch won't arrive for another 5-6 weeks. When I called to inquire, I was told that I may be waiting even longer, as the couch portion is not available. I have been led on and LIED to by Coleman Furniture multiple times. How can I be told a date is CONFIRMED to then have it changed again? This same couch was $78 cheaper at Ashley Furniture, however I ordered from Coleman because of the earlier arrival date. I have now realized what a HUGE mistake I made by trusting this company. I missed my chance to order from Ashley, as their sale on this sofa has ended. I have never experienced a company as incompetent and dishonest as this one and I hope this review can spare someone the frustration that I've experienced.

Coleman's furniture has been a nightmare. This was my first and last time purchasing anything from their website. They have a way better customer service staff and managers that actually care about the customer and do not argue with the customer.
I placed an order back in October receive partial order in November, because my bed broke in transit. I received a bed in December. The bed wasn't delivered in November because the leg broke in transit. Once it arrived the bed was still missing parts. I call Coleman's furniture to speak to a manager. When I got to speak to * (Manager) she was the most rude customer service manager I've ever spoken to. I asked her about her day when I greeted her and to my surprise she said I can't wait til it's over. I'll explain my situation, and she only offered me 50- 75$ gift card to their website. I declined that offer because it is nowhere near the amount that I spend on my bedroom set. I shared that had been sleeping on the floor for over 3 weeks because my bed was suppose to arrive in November. I asked for compensation she said no because it is clearly stated in the terms and condition under no circumstances do they offer any conversation. I said OK well that's an awful way to treat your customers. That shows that you don't care. Her response was if we didn't care about our customers we wouldn't be sending you your missing part. I said no you have to send me my missing part because I paid for it already. You're obligated to send me my missing part. Then she argued the definition of caring I explain to her. The definition of caring is being kind and taking others' into consideration, which is something that Coleman's furniture has shown to lack. If you can avoid purchasing anything please do. As for * she needs to be retrained or fired.

*Personal information redacted by admin

Great product and great service bed was assembled on site very happy with the whole experience

Very easy! Customer service was very nice when I placed my order over the phone.

I purchased a kitchen table, 6 chairs, and a server on 06/05/2017 from Coleman Furniture and received it on 08/15/2017. Not even a couple months later I noticed that the side of the server warped, both the doors on the server starting bowing, and the paint was coming off the top of the kitchen table. These are in my formal dining area are so are barley used. All of the pieces of furniture I received had "guarantee tags" on them, which I thought they would honor, but was I wrong! I had been looking several months for an all black dining room set which was hard to find. So I was excited to find this set I bought from Coleman Furniture. It was more than I budgeted to spend, I am a single mom on a budget, but liked it so much I decided to save a few more months so I could afford it. I contacted Coleman Furniture in November of 2017 to make them aware of the poor quality of the materials the dining set was made of and that I was unsatisfied because of the cost of it. (Cheap furniture I have bought for a few hundred dollars from IKEA has lasted longer than this dining set has) The customer service I received was horrendous! I was hung up on, it took me several phone calls to be able to speak to anyone, and it is obvious they respond to their customers with templates when communicating through email. When I asked to speak to a manager they stated they do not have managers there and that they are all their own bosses. After going back and forth with them for several months I filed a complaint with the BBB on 04/16/2018. In May 2018, they agreed to send me replacement parts at no charge to me and I accepted their response. I never heard back from anyone at Coleman Furniture so I called their office in September to get an update and was hung up on. I re-opened my claim with the BBB and they again stated they would send me replacement parts. When I asked for a time frame since they did not honor their first agreement through the BBB process, they never responded which led to the BBB closing the claim due to no response from the business. If you are looking to buy furniture that is great or even good quality and want to buy from a company who values their customers do not buy anything from Coleman Furniture!

informative representative willing to investigate to obtain answers to questions (MATT is who i spoke with) thank you

My family and I are thrilled with the coziness of the leather. Had good leather from previous furnture, but this is by far the best we have had.

It was very nice for me because I'm not a online computer guy, but Coleman Furniture made it nice and simple for an older guy like me

When I typed in the sofa that I wanted, I like that 500 other completely unrelated items didn't appear also.