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Coleman Furniture has a rating of 4.6 stars from 16,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
If you are looking for furniture for your house, please visit Coleman Furniture, I recommend personally.
The dresser I bought from Coleman's is gorgeous. It is an Ashley's piece (I actually bought the exact same piece in a different color about 4 years ago) I almost bought the dresser at Ashley's in July when they were having a sale. I'm glad I decided to wait and search the web for a better price because Coleman's was about $700 cheaper, plus no shipping charges like Ashley's. I really wanted to buy from Ashley's because I have bought several pieces of furniture from them before and I have their credit card with 0% interest, but they said that they could not match Coleman's price. Even using Affirm to finance it with Coleman's, which has a higher interest rate than Ashley's, the total cost will be much less buying from Coleman's.
I was hesitant to buy from Coleman's because there are some pretty bad reviews about them on 1 or 2 review sites. There are also some really great reviews though, so I wasn't sure which reviews to believe. But, I am glad that I went ahead and bought from Colemena's because I had no problems at all. I ordered the Ledelle dresser on 9/20 and it was delivered on 10/12. The shipping company emailed me when it reached their warehouse and said it would be 1 to 2 weeks for delivery. However, I got a call and email from them the next day saying they wanted to deliver to me the following day. Perhaps it was quicker shipping for me because there are Ashley's warehouses in Houston. I'm not sure. But, overall I don't think the wait time, from order to delivery, was too long. The shipping company brought it right into the living room where I wanted it and took all the packaging off of it so I could check it before they left. Overall, I love it and would definitely buy from Coleman Furniture again. I may even buy the matching nightstands that go with the dresser I bought since I like the style so much.
Lots of information about the product that made me confident that I was purchasing what I assumed I was.
Even though delivery took a while mostly due to COVID 19 I love these pieces. I'm extremely happy with my purchase.
The customer service dept was very attentive & courteous
I will definitely shop with Coleman Furniture again
The experience was good until I got a chair that was damaged.
Shipment came much quicker than expected! Delivery and set up was quick and professional.
Was looking for a match to something I already had.
A little glitchy at first. Couldn't add a second night stand. Closed and restarted and worked perfectly.
Great love the furniture and perfect delivery. Would definitely recommend.
Customer Service was easy. The phone rang right to the person. NO numbers to press. IT was INSTANT! AWESOME!
I'm a little bummed about the estimated ship-to-home time, but I'm really just glad I found what I was looking for at a decent price.
Very helpful at every step! Great service and delivery!
Price and service
I WAS LOOKING FOR A SOFA /LOVESEAT, I CAME ACROSS THIS SITE AND FOUND SEVERAL THAT I LIKED, I MAKE THE PURCHASED ONLY BY SIGHT- REVIEWS! HOPE I WON'T BE DISSAPOINTED BY COLEMEN FURNITURE.......
Sofa and loveseat came. We like it and are gonna order the matching recliner as well as soon as we can afford it.
Excellent White Glove Service and Delivery Guys were the best! 10 out of 10. Customer Reps great!
Tip for consumers:
Customer service reps are great. Use the white glove service. It is wonderful.
Products used:
Used entire bedroom set. Had a problem with broken mirror but they gave me a discount after sending new mirror twice.
Ordered chair. Chair arrived on schedule and is exactly what I needed.
Matched other chairs.
I was very hesitant to buy furniture online sight-unseen. I have never done that before. But the furniture stores in my area are limited, and many people suggested I check out online vendors.Coleman had a set that was very similar to one made by Kincaid. I've had Kincaid furniture before and I know it's high quality, but it was very expensive and the Brewgan set seemed to have the same overall look and built- in plugs on the night tables, which is great. So I bought it.
As I mentioned in a previous review, the dimensions written on your website for both the king and queen beds were incorrect! The first person I spoke with told me that it was the size with the storage drawers at the footboard open. I didn't think that was correct. The second time I called, I asked specifically about the Queen bed dimensions not being correct, and they told me that the dimensions listed must be for a king size bed. I didn't think that is correct either, so the person transferred me to the sales department and I spoke with someone who said they would research it and get back to me in an email within 24 hours. That did not happen. Finally, I called again and spoke with Maxine Martine, who actually looked it up on the Ashley website ( the set's manufacturer) and read to me the correct dimensions, then sent me two emails with quotes for king and queen packages with the correct dimensions, as I had asked her to do. I got them within minutes. She was very helpful. Also, I spoke with May to ask her about cancellation policies, and she was also very helpful. I almost did not go with Coleman to order my furniture-- if it had not been for Maxine and May, I would not have ordered from Coleman! Kudos to these employees!
The delivery process was very smooth! The delivery personnel kept to the window I was given and called or texted when they were close to my house. They were efficient and neat and cleaned up all the packaging.
I'm very happy with the set. I had been worried that the "distressed white" color would not look nice, as I have seen others in showrooms that look more fake, but this one looks really good! And with the dresser and 2 night tables, I have plenty of drawer space for my needs! The coordinating taupe/gray accents really make this set special!
Once I was over the initial difficulty of incorrect dimensions on the website, ( which was fixed by Coleman as soon as Maxine found out the correct ones), my experience with Coleman was great and I am very pleased with my purchase! I would recommend them to others!
As I mentioned in a previous review, the dimensions written on your website for both the king and queen beds were incorrect! The first person I spoke with told me that it was the size with the storage drawers open. I didn't think that was correct. The second time I called, I asked specifically for the Queen bed dimensions not being correct, and they told me that the dimensions listed must be for a king size bed. I didn't think that is correct either, so the person transferred me to the sales dept. and I spoke with someone who said they would research it and get back to me in an email within 24 hours. That did not happen. Finally, I called again and spoke with Maxine Martine, who actually looked it up on the Ashley website ( the set's manufacturer) and read to me the correct dimensions, then sent me two emails with quotes for king and queen packages with the correct dimensions, as I had asked her to do. I got them within minutes. She was very helpful. Also, I spoke with May to ask her about cancellation policies, and she was also very helpful. I almost did not go with Coleman to order my furniture-- if it had not been for Maxine and May, I would not have ordered from Coleman! Kudos to these employees!
I liked the set I saw on their website
The dimensions written on your website for both the king and queen beds are incorrect! The first person I spoke with told me that it was the size with the storage drawers open. I didn't think that was correct. The second time I called, I asked specifically for the Queen bed dimensions not being correct, and they told me that the dimensions listed must be for a king size bed. I didn't think that is correct either, so the person transferred me to the sales dept. and I spoke with someone who said they would research it and get back to me in an email within 24 hours. That did not happen. Finally, I called again and spoke with Maxine Martine, who actually looked it up on the Ashley website, and read to me the correct dimensions, then sent me two emails with quotes for king and queen packages, as I had asked her to do. I got them within minutes. She was very helpful. Also, I spoke with May to ask her about cancellation policies, and she was also very helpful. I almost did not go with Coleman to order my furniture-- if it had not been for Maxine and May, I would not be ordering this set today! They should teach the other employees who answer the phones how to actually satisfy a customer's inquiry.
Only problem can'tgo through pages . Was under dining. I chatted to get help but didin't resolve. will try later.
helpful chat, good looking furniture, I am a first time buyer, lest see!
the pieces look sturdy.
thanks - shuchi and gaurav sharma
Worst company ever they won't give refund lied and said it wasn't damaged parts weren't even painted.
Theo from Talk to Me was helpful I look forward to receiving this order in five weeks as stated by Hooker n Furniture, manufacturer
THE LAYOUT OF THE SITE IS NICE AND HAS A WELL STANDARD FEEL. REALLY WHAT I THINK ONLINE SHOPPING SHOULD BE LIKE MORE.
YOUR CUSTOMER NEVER REPLIES THEY JUST PUT YOU ON HOLD AND NEVER COME BACK I COULD HAVE BOUGHT MUCH MORE BUT NO HELP
GOOD EXPERIENCE EXCEPT YOUR WEBSITE NEEDS WORK. I SUBMITTED QUESTIONS TO YOU VIA THE WEBSITE AND DID NOT GET ANY REPLIES.
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Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Rob!
Thanks for sharing your feedback with us! Per the conversation you had with our customer service team, we'll be reviewing pictures of the damaged items once the items are returned to the delivery warehouse. We'll then reach out to the manufacturer to see how the issues will be addressed. We appreciate your patience as we look into the resolution.
Thank you.
The Coleman Furniture Team