• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
477
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,192)

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Reviews that mention popular keywords

coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user katek167
1 review
0 helpful votes
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July 9th, 2020

Very happy with my sectional purchased from Coleman! I've already raved about it to friends and family and they're looking them up to! Awesome quality, sturdy couch, and you can't beat this price. Very satisfied customer.

Thumbnail of user christinae154
1 review
14 helpful votes
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June 28th, 2020

I recently purchased the Chelsea couch and loveseat and absolutely love the way these complete our living room. We recently redecorated and I wanted a more modern/ bohemian look and these couches are just perfect. I wanted leather but didn't want to spend a fortune. These are definitely high quality for a price that fit my budget. Coleman furniture was great to work with and had great customer service. Would highly recommend!

Thumbnail of user susanh314
1 review
0 helpful votes
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January 3rd, 2018

Coleman Furniture was reliable from start to finish. I placed an order online, received e-mail updates, a phone call verification for delivery, and the delivery team that brought my piece of furniture was exceptional. My 5 star rating is well deserved. This furniture company was excellent to work with, and I highly recommend them!

Thumbnail of user marshad95
Marsha D.
2 reviews
0 helpful votes
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April 1st, 2020
Verified purchase

Great experience! High quality furniture, low prices, and fast, free shipping! I did end up with a small scuff on the corner of my sectional from the moving company, but it was overall a great experience.

Thumbnail of user robertf321
Robert F.
1 review
0 helpful votes
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June 29th, 2015
Verified purchase

I upgraded my current desk with he hutch and the matching file cabinet as well as 2 bookshelves (law office, need space for the books). The biggest plus was that they mounted the hutch for me without me having to pay a dime extra for this service. They quickly put together the rest of the furniture as well and went on their way. Start to finish it took about a half hour.

Thumbnail of user pedert1
1 review
0 helpful votes
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April 13th, 2019

Obviously the price is excellent. What you don't know is that the gentlemen that delivered the bed were on time, gave plenty of notice - including a final phone call 20 minutes before arrival. The whole experience from ordering, to verifying the size, to delivery were top notch. I will buy from Coleman Furniture again.

Thumbnail of user desmondm18
1 review
0 helpful votes
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April 4th, 2019

I purchased a beautiful navy console table from Coleman Furniture. Customer service is amazing and shipping was fast well. The package arrived ahead of scheduled time and was packed very well. I would definitely purchase again.

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Julia K.
1 review
1 helpful vote
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January 23rd, 2019
Verified purchase

I called the 888 number to make sure the pricing and delivery were actually what they showed online. Everything was in order and there really were no extra shipping fees, so i put my order in. Hopefully we receive our sectional without any issues!

Thumbnail of user kimk1050
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Order # *******
This entertainment center arrived in Perfect condition. The men delivered and assembled perfectly and flawless.
The entertainment center looks perfect in my house. Better than I had expected.
I'm so happy with Coleman Furniture for making my home Beautiful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelab134
Pamela B.
1 review
0 helpful votes
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December 1st, 2018
Verified purchase

I just now made my furniture order, and so far my experience has been pleasurable. I love how you can easily view the details of each piece of furniture. I have a very tight space that I'm filling and needed to know the furniture dimensions. They were all listed in an easy to find place. All my questions were answered right in the furniture listing page. Looking forward to my white glove delivery and set up!

Thumbnail of user terenced33
1 review
0 helpful votes
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April 19th, 2021

I purchased furniture on Jan 4 2021 but over the past months they have changed my delivery date 5 times. I started off with an April 14 date of delivery to March 30 to April 30 to May 14 and now today I just got a June 24 Delivery. I am tired of hearing that this pandemic has slowed things down. I order other furniture for my home from furniture store that said it would take sometime to deliver because of the pandemic but my furniture from them came in on time. Normally online purchases are pretty good but I guess when it comes to furniture it is not worth it. I am going to cancel my order and hopefully I won't have problems getting my money back.

Tip for consumers:
Maybe go with furniture stores instead of online so that you can have a face to face with someone when you are having issues.

Products used:
Couches

Service
Value
Shipping
Thumbnail of user amandab1553
1 review
10 helpful votes
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March 24th, 2021

Delivery date estimated for 8-10 weeks. The furniture set was in stock and it kept on getting delayed with shipment. When speaking to representative it was even further with an estimate total of 4 months. Order cancelled due to not having a committed delivery date. The pandemic mat be a factor which is understandable but it is hard to believe that it would have multiple shipment delays and nearly half a year for furniture to arrive.

Tip for consumers:
Improve organization and shipment.

Products used:
None due not delayed shipment.

Service
Shipping
Returns
Thumbnail of user chrise185
Chris E.
1 review
0 helpful votes
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December 5th, 2018
Verified purchase

No one responds on the instant chat online. Also I feel like the price match is kind of deceiving. Says price match guarantee, but then when you click on the link it as tons of stipulations. I found this piece for $329 at a competitor, but you guys would't price match. I only ordered here because I needed it sooner for me customer. It will play a factor in the future if I decide to order for other of my design clients.

Thumbnail of user kennethw114
Kenneth W.
5 reviews
0 helpful votes
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June 6th, 2020
Verified purchase

The furniture and the quality is excellent! Overall satisfied but delivery was not as satisfactory. Couldnt get sofa in house left in yard covered. I got off work and called my two boys to come help before it began raining. Well we got the sofa in . With a little more determination the delivery guys could of gotten it in with no damage.

Thumbnail of user marym1318
1 review
0 helpful votes
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May 7th, 2019

This was my first purchase with Coleman Furniture. I didn't know it takes 4 -6 weeks to get delivery but it was worth the wait. The sofa & loveseat are big in my small space but beautiful and well made.

Thumbnail of user catherinew153
1 review
0 helpful votes
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August 12th, 2019

These chairs are beautifully designed, very sturdy with very firm seating.
As a first time customer I must say I am completely impressed with the website, order process, customer service, shipping detail and delivery. Coleman Furniture is a 5-Star business!

Thumbnail of user jamesn306
1 review
0 helpful votes
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July 31st, 2019

My wife found this on-line and loved the desk. It has a hidden keyboard tray and fits her very comfortable. I loved her desk so much that I went out and purchased another one to match our home office. Really nice quality wood and very easy to assemble! I can't wait to set up my new desk.

Thumbnail of user littlelovey07
1 review
0 helpful votes
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November 3rd, 2023

Coleman doesn't allow you to leave bad reviews. Unfortunately you only see positive. Within a month of having my couch, it was so dirty and stained from dust and then my jeans. This is a $3000 couch. It shouldn't be staining. My hair also stained the couch! It's hard to clean. They offer a warranty and the warranty basically pays for nothing.

The couch was a bad investment and I've had it for just a year. I called Coleman and they did nothing to help me either. The couch itself isn't bad. I should have chosen another color. But be very careful buying anything from them. Also I referred my cousin to them and she purchased some bedroom sets. They didn't deliver the entire set but wanted her to sign for it saying they would deliver the rest later. She just refused to accept the order. I won't recommend this site to anyone else!

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Shakira,
We're sorry to hear about your disappointing experience! We understand your concerns regarding the couch's quality and any frustrations you may have experienced regarding the warranty compensation. It's important to note that the protection plan we offer specifically covers accidental stains and damages, and we apologize if this may not have aligned with your expectations. We thank you for sharing your experience so that we can make this more clear for customers in the future.

Thumbnail of user tarau
Tara U.
2 reviews
0 helpful votes
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April 16th, 2020
Verified purchase

So far, I love that I found the exact sectional with a sleeper that I was looking for at such a great price. Even with the 5 year protection plan of $99, my order still came out to over $200 less than any other site had it for. And they gave me a 5% discount which really sealed the deal for me. I can't wait to receive my couch.

Thumbnail of user samantham1646
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

I ordered my couch and I was regularly provided with updates on when my order would arrive. It is incredibly hard for me to buy online because I have had very bad experiences but I would absolutely buy again from Coleman. 100% very pleased with the service and so in love with my couch.

Service
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Samantha,
Thank you for taking the time to share your experience with us! Our team is committed to keeping our customers informed about their orders with regular updates, and we're pleased that you found this to be helpful. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!

Thumbnail of user francesk381
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

The white sleigh bed is absolutely beautiful. Could mot believe how I could purchase a high end bed for the price. Coleman was very attentive to my needs, with feedback and delivery. Good value and good company v

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Frances,
Thank you for taking the time to share experience with us! We strive to offer competitive prices without compromising on the quality of our products and services, and we're delighted to have met your expectations in this regard! We hope that you will enjoy your new bed for many years to come.

Thumbnail of user stacyf185
1 review
0 helpful votes
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April 27th, 2022

I bought this sectional online after a month of shopping around. I was scared of not seeing in person, after reading reviews I decided to buy. I'm very happy I did! It's so soft, big, and cozy. The description and reviews were spot on.
Delivery was great.
I'm very satisfied and plan in buying a chair to match!
*******

Products used:
Not returning but they did offer full refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamies567
1 review
0 helpful votes
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May 24th, 2020

I ordered an Entertainment Center from Coleman Furniture. The ordering process was great. The website is easy to use. Coleman's sent me many emails and texts to let me know what was happening with my order. The delivery was on time and they called to let us know when they were on the way. Overall a great purchasing experience.

Thumbnail of user cathiec7
Cathie C.
2 reviews
0 helpful votes
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December 14th, 2019
Verified purchase

Quick. The delivery staff did an excellent job. They were on time, placed the furniture where I needed it and gave me instructions on how to set it up. It was a gift for my daughter who lives in another city. The furniture was simply beautiful. It is exactly as the description says and the picture shows. Thank you.

Thumbnail of user tillerp
1 review
0 helpful votes
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February 23rd, 2021

This furniture business is top notches. I have ordered from them several. The merchandise is just as i see it online. The delivery is great. The guys that deliver are friendly, professional, on time and always call me when on the way. Ive ve always had a great experience and will continue to use them for my household needs.

Products used:
furniture

Service
Value
Shipping
Quality

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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