Coleman Furniture

The color is just as advertised. However, we had to repair a thumbtack that fell out upon moving it into the house. We heard something fall and we had not bumped into anything. Other than having to make an instant repair, we love the trunk.

The delivery process was top notch. The couch itself is my favorite piece of furniture in my house. I get so many compliments. It's easy to wash and remove stains.
I do have pets, so I bought the warranty.

They caught an error on my address and fixed it accordingly. They were able to delay my delivery as my house wasn’t finished being built yet but I was still able to use their sale.

I wish I had checked with BBB before purchase. There are 548 Complaints in the last 3 years. I spent my hard earned money on one of their sectionals with a chaise on each end and it is horrible! They have offered me $85! The photos are how the furniture appeared after delivery. I spent almost $2700 for this crap! STAY AWAY! They would receive 0 stars if available!

I ordered a great couch. Delivery took a while but I was called by the delivery service to schedule the delivery for when I was available. They showed up on time and even put together my new couch. I will purchase from them again.

I received my order with white glove delivery in excellent condition, wrapped very well and meticulously put in place. Very happy. Beautiful piece of furniture.

This is my first experience with Coleman Furniture. I was looking for a specific item and had questions about it. I chatted with one of their associates, Jennifer, and she helped me with every question. She even sent me an email the next day with more information about a product. I appreciate that she went above and beyond to help me.

I was initially cautious but excited to find the table/chairs I had looked for a long time. Easy to purchase but then silence. Finally got an email that the order was accepted. In fact, I bought the dining table & chairs b/c it said it was IN STOCK. Then the wait began. I finally got in touch with Cust Service who informed me that regardless of it being in stock it would take 6-8 weeks to receive! So I waited yet longer. Two months or so later it was stated it had arrived to the local warehouse. Then waited another two weeks but Cust Service then tells me that the table was damaged and a new one needed to be sent out. Then suddenly a week later I am contacted to tell me that everything was being delivered. Shipping and logistics was a real mess and I am not convinced that Cust Serv really knew what was going on.

See above

Quick and easy purchase! The furniture was exactly as described and then some! It was a much higher quality than you often get when purchasing furniture online. And the white glove delivery was awesome! The furniture was delivered and set up without me having to do a thing. So much better than ordering furniture only to have a very heavy package delivered with the furniture still needing to be assembled.

Excellent affordable prices, fast delivery, and great quality purchase. Got the last piece i needed for my bedroom, Juararo night stand, appreciate the quality most of all it was complete assembled, just had to put handles on, no big deal.

first time I submitted my order it got stuck "processsing". This is always very concerning for a buyer, since going through the checkout process again may result in a double purchase and the headache of calling customer support, or worst case not having access to funds.

Very pleased from start to finish with Coleman's furniture. As a first time customer quickly turned into one for life, I was impressed with their online selling yeara of experience, wonderful selection, great prices but most importantly, they delivered my order within 4 weeks when all other stores had double the estimated timeframe. Delivery drivers were clean, professional, and efficient. I will shop Coleman's again without hesitation.

I must admit I was skeptical at first while shopping for a wall entertainment center but I kept looking online locally, visited 4 local well known furniture stores and no one had any unit even close to what I saw at Coleman's! I took the leap and read hundreds of reviews! Convinced, I called rhe customer service number and asked several questions about the unit and white glove delivery, protection plan, all checked out and the contact person was so helpful! No kidding! The confirmation call to set up my order came just within a few weeks. The crew arrived and completed the set up quickly and efficiently! A Friendly crew. I have been staging the spacious shelves, rearranging family photos! Couldn't be more happy with this unit! Thanks Coleman Furniture for keeping your standards golden!
Kay- Indiana customer!

The end table took 3 days from when I ordered until UPS had it at my door. The assembly instructions was sketched and easy to understand. I normally dread these things but this one wasn't too bad at all.

I bought a coffee table from them that was on sale for $179. Within 1 week of assembling the top peeled off, the legs peeled and it's generally a horrible cheap and tacky table. They refused to refund my money and I threw the table in the trash 2 months after purchase. Don't waste your money!

I was able to find the mid-century bed and dresser that matched the style of the furniture in my son's apartment. He was displaced by a crane accident, but was able to receive these pieces within the 4 weeks promised at lower prices than other furniture sites. The white glove delivery was a much needed bonus!

The bunk bed set is simple and not too bulky which is fine as the kids room isn't very large and we need the extra space for two chests of drawers for them to keep their clothes in. They are thrilled to have a bunk bed and have already been playing "fort" for an hour :)

Avoid ordered mattress 12 weeks ago never came! Cancelled order said they can't get the mattess. Zero compensation zero solution inept sales and customer service! They don't have any of the furniture just a drop ship scam company

Both side towers have flaws and I tried to contact Coleman Furniture by phone and texting online. Supposedly I am to send them a picture but the email doesn't work. Also, when I bought the furniture I paid $3,499. It took a month to get the furniture and in the meantime, it went on sale for $2,499! Although I received it today and it is still on sale, I cannot get a credit of $1,000! If I have them return the furniture, I have to pay shipping and a 15% restock fee! What a crooked company! I will not stop fighting for this!

Run don't walk from this company. 1600. 00 sectional collapsed after 5 months. Retired couple not overweight. No parties etc. They offer 125.00 in allowance to rebuild 3 of the pieces after I got a certified furniture repair company to provide proof of the fix. I don't know where you live but where we do it 125.00 to just show up from the tradesman. The closest company was 40 miles away 80 mile round trip. Do the math. We were stuck with 2 days labor each having to rebuild the pieces with the proper inside support. Stainless screws and bolts instead of poor stapling. One staple was sticking out the back when we received the furniture. No glue from manufacture and the bulk of support was 1/2 chip board. Not quality material as I am in the lumber business and should know. So in conclusion check with BBB before you buy and you will see a rating of D for this company. This also speaks very poorly of Ashley furniture quality. VJ

This is the first time I have bought furniture online. I was very hesitant but they put those concerns to rest.My Kincaid Plank Road cocktail table arrived in perfect shape. Arrived on time too. Couldn't be happier.

Well built and constructed. No complaints so far. Better than I expected. Was nervous about buying online. I like to touch and feel and sit on things before I buy, but the picture and description was to good to pass up.

Beware customer service and return policy! You must be 100% sure the item will work for you, and hope that it does not arrive damaged in any way! In my case, I ordered a velvet bench which arrived with scratched and discolored velvet. I provided all necessary pictures and information. Rather than stand behind the product, Coleman Furniture sent the pics on to the Chinese manufacturer, who claimed the scratches and discoloration were natural characteristics to the velvet, and to spot clean. I must pay return shipping and hope for a full refund after inspection. With so many online retailers offering exceptional customer service, I'm sorry I chose Coleman Furniture for my purchase. I will not make that mistake again, and advise you to look shop elsewhere!

BUYER BEWARE! Coleman furniture is nothing but an empty warehouse, everything is third partied out and they do not take responsibility for any issues. What you buy is not actually from Coleman's, they never touch it, just take their commision. If you love what you purchased, thank the manufacturer. If you have an issue, so sad, too bad. It's your mistake. Ours was a mistake costing thousands of dollars and took what should have been an amazing experience and trashed it. You get what you pay for and frankly I've had better experience buying at a yardsale or Craigslist. BTW, don't sign anything... you do not receive a bill of lading or any paperwork at all, not even the manufacturers "how to take care" label! After this, I'll buy local from someone who cares about their reputation and customer service.