• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
478
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“GOOD EXPERIENCE”

Brett F.
9/6/24

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Top Critical Review

“Feels like dupe furniture”

Jhune B.
9/30/24

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

Reviews (16,193)

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Reviews that mention popular keywords

coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user thomasb108
2 reviews
8 helpful votes
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April 19th, 2020

We ordered a desk and were very anxious to get it as we started working from home. The price was great but they did not update their delivery or tracking, time went by and we were contemplating cancelling and ordering from elsewhere. But ultimately the item just showed up. Loved the quality and ease of install.

I'll chalk up the issue with tracking to covid. Because they didn't charge us either until after the item arrived

Thumbnail of user pattys1
4 reviews
4 helpful votes
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November 19th, 2011

LOVED my experience with Coleman! Found their customer service to be excellent, and they had such a wide variety of items! My husband and I were extremely impressed with their prices, and couldn't believe how we could get such an exquisite dining room set for such a decent price. The furniture came in the amount of time just as they promised, and it was brought into my home in a professional and safe manner. Five stars for Coleman!

Thumbnail of user lizas31
1 review
2 helpful votes
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November 14th, 2019

Buyer beware! I ordered a living room set and a bed and waited 5 weeks without receiving any updates. I called to find out where my shipment was 4 times without receiving an answer only the promise of a email with an update which I never received. I spoke with a manager and told him I wanted to have my future for the holidays so if they couldn't tell me when I would receive it I wanted to cancel and he stated there would be a 15% fee to cancel. Are you kidding me?

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Liza,

We understand you are frustrated with your order experience and the delays and sincerely apologize for the inconvenience. We are doing our best to acquire the most up-to-date information on when the items will be received locally so that the delivery date can be determined and scheduled.

At this time the Maribel Queen Panel Bed has been received at the local delivery company and we are awaiting the arrival of the Bastrop Black Double Reclining Living Room Set. As soon as the arrival of these items is confirmed we will update you.

The Coleman Furniture team

Thumbnail of user ronalds867
2 reviews
5 helpful votes
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November 10th, 2020

We ordered our furniture on August 9th, 2020. It has yet to be delivered! All they can tell me is it is delayed yet again. Every few weeks we get an email stating it will be ANOTHER 10 weeks. Now our delivery date in January 2021. So disappointed! I was a returning customer, their service has gone downhill. NO ONE will give me a straight answer. When you call it is a call center that has NO answers.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Ronald,

Thanks for taking the time to document your feedback for us! We're disappointed to see that your order was cancelled and we understand the urgency needed with getting your living room set delivered asap. As indicated on the product page, the living room set is currently on a pre-order basis only, as it's out of stock with the manufacturer.

The good news is that we carry similar sets which are currently in stock and ready to ship. While we understand we may have lost your trust, we hope you'll give us another opportunity to prove our quality products and white glove delivery service. In the meantime, the Coleman Furniture team is standing by ready to assist!

All the best!

The Coleman Furniture team

Thumbnail of user tashundrag1
1 review
0 helpful votes
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January 23rd, 2021

Coleman Furniture provided me great experience. I had the chair I purchased at great prices than any other furniture place online and locally. I appreciate the customer service regarding my and delivery. They answered every I had. They provided upfront approach regarding insurance services. My experience was lovely. They have a customer for life.

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Value
Shipping
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Quality
Thumbnail of user sandie36
1 review
0 helpful votes
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February 1st, 2020

From start to finish my experience was just awesome! Very friendly customer service, timeline was accurate, delivery and set up was great!
The furniture itself was good quality construction was everything it said it was going to be looks awesome in my space.
I would definitely order again from this company!

Thumbnail of user bobm1191
1 review
0 helpful votes
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April 5th, 2022

Ordered this table from two other companies and got nothing but run arounds. Coleman answered my questions immediately, processed the order and shipped it within the time they estimated on the phone call. The table arrived in perfect condition and the directions to put it together were fine! Thanks for the super service! The wife is 100% happy!

Thumbnail of user janisc12
Janis C.
1 review
0 helpful votes
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July 11th, 2017
Verified purchase

As our children were older now we decided our new dining set could be counter height as the higher stools wouldn't pose a danger. I really like it! I find it so much more contemporary and have been the receiving end of many a compliment.

Thumbnail of user jackc728
1 review
0 helpful votes
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September 18th, 2020

I placed an order with them on 6/23/20. I had to cancel my order on 9/17/20. They would email me saying another 6 to 8 weeks. Just got to long of a wait. Makes no sense to have to wait that long for a bedroom set. Stay away from this place.

Thumbnail of user lorrained29
1 review
1 helpful vote
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February 14th, 2018

... until I discovered Coleman Furniture. I found exactly what I was looking for on their site, and it was by far the best price anywhere. Customer service was greatly helpful. I've already recommended Coleman Furniture to friends who are looking for furniture and hadn't considered buying furniture online. I see other reviews complaining that it took two months to receive their furniture. That's how long my delivery took as well, but that is a reasonable expectation in my opinion.

Thumbnail of user allisonm275
1 review
1 helpful vote
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April 13th, 2020

I live the look of the bar stool bench, but couldn't find it in counter height. I did a quick text chat and quickly had the link to what I wanted. The bar bench arrived ahead of time with free shipping and was better than I expected. The quality was great and I couldn't be happier. Great product, great customer service, and I will definitely shop again. Thank you Coleman Furniture!

Thumbnail of user dianeq6
Diane Q.
1 review
0 helpful votes
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May 24th, 2018
Verified purchase

Very easy website & lots of great product selection, thank you! Just wish I could have found out if item was in stock in order to estimate delivery, if there was a tab to click I sure couldn't find it.... :(

Thumbnail of user allayneb
Allayne B.
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

was very satisfied with a past experience so sought out Coleman's again when looking for another piece of furniture. So far - it has again been a pleasant experience. Looking forward to receiving my new entertainment center.

Thumbnail of user stevens546
Steven S.
3 reviews
0 helpful votes
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December 9th, 2018
Verified purchase

Site calculated the subtotal incorrect while using Chrome, had to install Firefox to complete purchase with correct math. Promo code was undone after I submitted the order, increasing the price $200 more than I agreed to.

Thumbnail of user kristier16
1 review
0 helpful votes
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June 5th, 2019

I ordered an end table from Coleman Furniture. It arrived in less time than posted when I made the purchase. It was well wrapped for shipping and arrived in good condition. The experience met my expectations.

Thumbnail of user kaseys38
1 review
0 helpful votes
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October 4th, 2020

I found the exact product I wanted at the best price around. The order was processed and shipped very quickly, which has not been the case with other companies these days. I highly recommend this company!

Thumbnail of user donnas3417
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I was looking for a round cocktail table to match my Hammary end tables. I purchased them from Colemans 2 years earlier and unfortunately that line was discontinued by Hammary. Colemans had one that was the finish and design that would work. It was much less than a similar Hammary brand. The quality is great and it's beautiful!

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciac1058
1 review
0 helpful votes
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June 2nd, 2020

T'he end tables/file cabinets match my hi/lo coffee table. They look great in my family room and do not look like file cabinets, They arrived well packaged with nary a scratch. Good service as well. Further the price was reasonable. It was a lucky find as I had bought the coffee table a few years ago! Thank you.

Thumbnail of user sharonr833
1 review
0 helpful votes
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July 10th, 2020

After three attempts to order this exact Tidewater corner TV console from another online company (twice delivered damaged and the third time order cancelled with no explanation), I was very happy to deal with Coleman Furniture and have a great experience. The item arrived packaged securely and with no damage. As promised, the item was delivered into the house and placed in the spot where I desired it. The delivery service unpacked the fully-assembled console and inspected it with me for any signs of damage--there were none. I am delighted with the quality of the service and glad I looked elsewhere to find this exact corner console.

Thumbnail of user robertm1505
Robert M.
1 review
1 helpful vote
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June 20th, 2019
Verified purchase

Our earlier order ******* resulted in a very bad customer experience since the wrong rails were shipped and the bed could not be assembled, and we could not get replacement rails expedited and we had to wait more than a week to have bed assembled. We had to sleep on the floor. This was our first order with Coleman and we spent over $2400...and for our inconvenience, we are told we will get a $50 gift card. Really? Poor customer experience. *******087

Thumbnail of user kimberlyo213
1 review
1 helpful vote
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October 9th, 2020

By far the worst customer service I have ever received from a company. They keep switching me to people, every time they leave me on hold for 20 minutes, then they refer me to an email only customer service person that after 24 hours still hasn't responded to my response. I need to exchange a piece of furniture that doesn't match and they want to charge me almost the cost of the furniture to ship it back even though I want to exchange it and not return it for a credit. I wish I read reviews and did my research before purchasing from Coleman. This company is awful.

Thumbnail of user traviss595
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

Great from start to finish. Was notified through every step of the process regarding purchase and delivery. The cherry on top was having the furniture installed by professionals which was a great addition to the overall experience. The quality of the furniture is nice and I have zero complaints. Would and will be buying from Coleman again.

Reason I chose this business:

The product I was looking for wasn’t available at the price I wanted anywhere else.

Service
Thumbnail of user yvettew9
1 review
0 helpful votes
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February 13th, 2018

I'm pleased with the dining room table I bought from Coleman. I got the best price I could find after searching the web and the table is beautiful. Delivery took a long time but that was the fault of the delivery company. I can't complain too much about that because it was free delivery and they brought it into the house and assembled it for me. I would buy again from Coleman.

Thumbnail of user susanh1048
Susan H.
1 review
0 helpful votes
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February 16th, 2020
Verified purchase

The website was easy and intuitive. The wall unit I purchased is beautiful and true to the pictures. A great value for the price and I would definitely shop Coleman again. However, I wish the finish was not quite so rough. In a few places, It seems like the final "polish" was put on without first wiping off after sanding. But again, quite beautiful and a good value.

Thumbnail of user karenr564
Karen R.
1 review
0 helpful votes
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September 3rd, 2019
Verified purchase

Coleman had the best prices with more options than other websites. Plus there was free delivery and assembly with the multiple large/heavy items that I ordered which was a huge bonus. Other websites charged $200+ for that service. And another bonus was that they offered promo codes at the end of checkout and I got another $250 off! Heck yeah.

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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