• Coleman Furniture

2024 CUSTOMER CHOICE AWARD

Coleman Furniture

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Overview

Coleman Furniture has a rating of 4.6 stars from 16,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 84.9%
Positive
479
Neutral
48
Negative
37

Instant Feedback

944 reviews

632
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How would you rate Coleman Furniture?
Top Positive Review

“2nd Time Ordering”

Liz S.
10/2/24

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Top Critical Review

“Worst experience ever”

Toni R.
9/5/24

I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.

Reviews (16,194)

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coleman furniture (483) customer service (607) delivery company (102) shopping experience (91) delivery guys (66) restocking fee (67) credit card (37)
Thumbnail of user marisap73
1 review
0 helpful votes
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August 9th, 2022

I had so many questions before purchasing the sectional & all my questions were answered in a very friendly & helpful approach It was delivered in a timely manner & the sectional is beyond my expectations. Great quality, price and super soft material!

Products used:
sectional

Service
Value
Shipping
Quality
Thumbnail of user jeannem54
Jeanne M.
4 reviews
0 helpful votes
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July 21st, 2020
Verified purchase

It was very straight forward and easy to follow. The pictures of products seemed pretty clear and descriptions were detailed. I read reviews to determine color and style were as stated. Overall very good.

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Tiffany H.
1 review
0 helpful votes
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December 3rd, 2018
Verified purchase

I went with your company because of the exceptional customer service in free delivery and most importantly, free set-up. Thank you for making it convenient for me to purchase the product from your company.

Thumbnail of user fatimak18
1 review
0 helpful votes
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November 2nd, 2019

The furniture piece I ordered arrived on time and was very well packed. There was no hassle in online order and tracking was provided to follow. I would def shop more here n hope to get the same service in future as well.

Thumbnail of user suzyh49
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Customer service was very prompt returning emails when I inquired on the status of my order.
I was very pleased with my choice of finish for the table because it matched perfectly with my existing hutch and chairs. The table is exactly what I was wanting. I needed more seating than my round table allowed.

They promptly answered my email regarding the status of my order and followed through to delivery.

Reason I chose this business:

My online search for a traditional oval expandable table took me to Coleman Furniture..

Service
Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hello Suzy,
Thank you for taking the time to share your experience with us! We take pride in providing attentive and prompt assistance to our customers, and we are thrilled that our was able to assist you with your status inquiries. We're also delighted to hear that you love your new table. We hope that you will enjoy it for many years to come!

Thumbnail of user jamesg929
James G.
1 review
1 helpful vote
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March 24th, 2019
Verified purchase

100% would have been 5 star but it was too hard to complete the ordering. We have a super fast net speed but it took forever to move from block to block. I hope the bed and dresser is as good as it looks when it gets here.

Thumbnail of user pamelar683
1 review
0 helpful votes
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March 9th, 2021

I purchased the Ballister Espresso Power Lift Recliner (order *******) from Coleman Furniture for my mother. The chair is extremely comfortable and versatile, as all sections of the chair can be adjusted separately with the remote control. The chair is also very stylish and should provide years of satisfaction and function for her. The ordering and delivery processes were seamless. Excellent service all around.

Products used:
Lift recliner chair and cordless power pack. Purchased as a gift for my mother.

Service
Value
Shipping
Quality
Thumbnail of user noelm66
3 reviews
5 helpful votes
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July 20th, 2019

I paid $1000 for an Italian leather chair and it arrived with a tear in the fabric, I notified Coleman furniture within minutes of the delivery, they literally told me this is my problem and they can't do anything about it. We didn't initially see the tear because it was behind one of the nail heads. I sent photos literally within minutes of the delivery and still was told this is my problem. I will never buy anything from this company again.

Thumbnail of user bradk6
Brad K. – Coleman Furniture Rep

Hi Noel,

Thanks for reaching out! As discussed with your account manager, the delivery paperwork was signed clean, indicating all items were delivered in good condition. As a gesture of good will, we'd like to offer you a credit allowance in the amount of $100 towards addressing the issue.

Please let your account representative know if you'd like to move forward with this option.

Thank you.

The Coleman Furniture team

Thumbnail of user jamesp2166
1 review
0 helpful votes
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July 18th, 2020

The entertainment center went together very well and the overall size was perfect for my living room. The issues I had were: 1. The color wasn't a clean white but has a light cast of blue/green to it which stands out against the pure white of my fireplace and shutters, etc. 2. The thin wooden backing on the lower middle unit was installed crooked and I had to remove five screws, straighten it and reinstall it myself. 3. The whole entertainment center unit leans out from the wall noticeably as opposed to being vertical. Poor workmanship consistent with number 2. Don't judge the color by this photo because I played with the color to make it appear a purer white as I was sending it to friends...

Thumbnail of user ekaterinag3
1 review
0 helpful votes
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February 8th, 2018

I'm in love with this piece of furniture. Great bar height dining set! Looks expensive and was very easy to assemble. Table is sturdy, stools are easy to adjust to the height you want. I'm very pleased with my purchase!

Thumbnail of user gayleh92
Gayle H.
1 review
0 helpful votes
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July 24th, 2020
Verified purchase

Made 2 orders today, on by phone, on on line. All went smoothly. The salesperson on the telephone order was very helpful, courteous, and good at doing her job. She was responsive to my questions and set up my account.

Thumbnail of user voulaa
2 reviews
0 helpful votes
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August 25th, 2020

After 22 years of the same family room furniture I am replacing it. I just received the lovely cocktail table and side table. I can't furniture like this in any stores around here. Can't wait to see the next batch.

Thumbnail of user sharonr131
1 review
0 helpful votes
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March 22nd, 2018

They use false advertising and have terrible customer service. I ordered a reclining sectional I had found on Ashley's site the picture was of an electronic recliner they didn't have any other like it that said electronic and no where in the description did it specify one way or the other so I went off the picture and ended up with the manual recliner I didn't want. The customer service lady was so rude and said I had to return it that day and pay all kinds of fees to exchange it plus the price difference and basically told me it would say in the title if it was power recliner but then why doesn't it say manual recliner because they want you to make the mistake and don't care if your happy with your purchase. I should have stuck with Ashley's furniture don't buy with Coleman it's not worth it!

Thumbnail of user jenniferj335
Jennifer J.
1 review
0 helpful votes
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August 4th, 2019
Verified purchase

I spoke with a representative on the phone about how this item would be shipped before purchasing. The helpful, friendly and informative representative helped me make the decision to make this purchase! The website is very easy to use too!

Thumbnail of user stephaniem1310
1 review
0 helpful votes
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June 30th, 2020

This entertainment center is stunning! It is exactly as shown and it looks SO expensive. It's more of an off white than I though, but I love it. Also, delivery was perfect! I would definitely recommend this!

Thumbnail of user stevep483
Steve P.
1 review
0 helpful votes
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December 7th, 2019
Verified purchase

I wanted to order a gray sofa/loveseat. It had no color in the description. I tried texting my concern to the help agent who then told me to research the set myself elsewhere or google it. What kind of "help" is that? If this set is not gray, it's going back!

Thumbnail of user johnp904
John P.
2 reviews
2 helpful votes
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March 26th, 2019
Verified purchase

continued delays and not easy to do business with. Had to place a new order to get new lower price potentially risking my place in line. I have already been waiting three months for my sectional and the delivery leadtime continues to be pushed out.

Thumbnail of user joshp346
1 review
0 helpful votes
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November 17th, 2022

Ordered a love seat and chair and couldn't be more satisfied with my experience. It showed up before the estimated arrival date and exactly as ordered. Can't wait to order again!

Order Number *******

Thumbnail of user michelles648
Michelle S.
1 review
0 helpful votes
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September 16th, 2018
Verified purchase

A little upset that the living room set pictured the recliner. I had to order the chair separately. The set pic is extremely misleading because it doesn't tell you there are only 2 pieces until after you pay.

Thumbnail of user jilliannw
1 review
0 helpful votes
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October 3rd, 2022

Received two medicine cabinets and they are beautiful. One does have a small dent in the frame, but is hireable since it is on top and no one will see it. But the quality seems to be well-made. Unfortunately, it doesn't come with hangers, but that's easily done.

Thumbnail of user beckyb578
2 reviews
0 helpful votes
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July 26th, 2023

The white glove service was excellent. One of the bookshelves arrived with the frame damaged (a large chunk was out). The White Gloves pointed it out, documented it, and provided a marker to cover it up. When we unloaded the shelves, we were disappointed to discover that one of the shelves had a badly-damaged corner that had been "repaired" with light beige epoxy-like material, then carefully concealed among the stacked and bolted-down shelves. While I disappointed to discover that some of the construction was stapled (for these prices, I expected sturdier fasteners), the overall look is pleasing.

Products used:
2 84" bookshelves

Thumbnail of user steveng146
Steven G.
5 reviews
1 helpful vote
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May 23rd, 2015
Verified purchase

I worked in a mid sized design firm and we are always looking out for ways to expand our business. We have begun using coleman as of late being that they are willing to deliver direct to the client and include the installation in the price. The service is especially handy for heavier items. It allows us alot more flexibility and we have been able to extend our service are.

Thumbnail of user richarda468
1 review
0 helpful votes
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August 21st, 2019

Bought a desk and hutch for my daughter 3 years ago. The price and quality were both excellent. The delivery was perfect. On time, fully delivered and set up and all trash and boxes were removed from the premises.
Just recently purchased another desk and hutch for my son. Exact same experience.

Thumbnail of user kathyf281
1 review
0 helpful votes
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May 20th, 2019

I ordered the Artifacts Pedestal Table. I have been looking everywhere for a small table which was not open in the back. It's perfect. The table was delivered in record time, packed very well, in perfect condition, good quality and at a good price. I would certainly order from Coleman Furniture again.

Thumbnail of user micheleb189
1 review
1 helpful vote
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May 10th, 2019

This was my first time ordering from Coleman. I had an awesome experience. They offered the same furniture I would buy in the store for much less money. The delivery was free and the warranty was longer than what the store would offer. You can't beat this company! I highly recommend Coleman!

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From the business

Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!

Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.

It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!

Company Representative

Thumbnail of user bradk6
Brad K.
Typically responds within 23 hours

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