Coleman Furniture has a rating of 4.6 stars from 16,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I ordered a table off of their website 4 months ago! The first time they scheduled a delivery, the canceled the morning of, saying the table is damaged and they would want to fix it. I gave them this opportunity, I understand things happen. When they were supposed to deliver it after the repair, the table now has missing pieces and it's not able to assembled! I have waited a month for this piece! DO NOT ORDER!
Armie, your phone consultant did a great job. Jbyler
Delivery of the Presidential chair was on time and will done! Very pleased! Chair is so so comfortable, solid and quite "presidential" looking in our den! Jb
100% do not recommend purchasing from Coleman Furniture. Next time I'll be sure to do my research. Their BBB reviews say it all…I purchased a $5k sectional from them because their website said In Stock where purchasing from Ashley Furniture direct was 6 months out. Well find out so is Coleman. It's not actually in stock…Got it in 5 months. No big deal.
I must have received the sectional that has all the quality defects. Here we are 6 months later and the 3 ring circus continues. The warranty is having a technician come out to "patch up" manufacturing quality defects and best yet, you get to pay out of pocket for them (north of $615 as of today) & who knows when they will actually reimburse you. If you have time for the circus on a weekly basis, give it a whirl!
Products used:
Sectional
I have used Coleman furniture several times, and have always been pleased. This time, however, I guess I was surprised that the barstools did not come pre-assembled. One of the appeals for Coleman furniture was free assembly. I'm not sure if things changed after the pandemic or what the situation is now.
I simply love the new rocker recliner I have setup in the nursery. At first we were going to go with the common glider chair many people go with, but after thinking it over we opted for the rocker recliner being that it is much more comfortable and actually looks better as well.
I was very hesitant because the price was so low. I tried getting price matches at Ashley, and they couldn't even get close. I'm still skeptical, but if the delivery and setup goes well, I will use Coleman furniture for life!
I ordered a new dresser through Coleman furniture. Everything went exactly as stated on the website. It took about a month to arrive and was exactly as ordered. I'm very happy and will not hesitate to use Coleman again.
Very easy purchase. I didn't understand why the free Guardian plan offer popped up for this item when the item was less than the $1099 minimum purchase. However, with free shipping and no sales tax, I have no complaints.
My order was cancelled. On your website, I did not find any information that stated you have limited delivery locations. I would of NEVER wasted my time going through the order process if that was written on your site.
Hello Nancy,
We apologize that your order was cancelled due to a distribution issue in your area and for any frustration this may have caused. Please don't hesitate to reach out to our customer service team if you'd like further assistance.
Could rate a lot higher but original order, which was posted on the web, was cancelled by you because the item apparently was out of stock and discontinued. If this is the case, why market it on the web!!
My shopping experience has been great this is the third time I've ordered a piece of furniture adding to my new bedroom set. They are the best in pricing and I receive my furniture in a realistic time frame.
Website was easy to navigate and information was helpful. Even better, someone answered the customer service phone line on a Sunday afternoon when I had time to sit down to browse and order. Maxine was very nice and helpful.
I ordered an Ashley dresser which was just as pretty as the picture. White glove delivery allowed for the item to be brought to my apartment and assembled quickly. I only wish the delivery was quicker otherwise great experience.
I am excited to have learned of your company from a good friend of mine. I was pleasantly surprised at your prices and your website (and chat) made things easy. Looking forward to seeing my purchase in my home!
My desk is just as beautiful in person as it was on the website! I'm so happy with it! I also love the white gloved service! Delivered in time frame stated and put my desk together! Very happy customer!
So far, so good. I gave 4 stars as I am concerned about the Guardian Protection Plan that this company promotes. I researched the Plan, and was not impressed by the amount of bad reviews. And, I'm worried that there are no reviews for the leather sleeper sofa I am ordering.
We love our new look this living room set is niiiice the price was affordable and free delivery they bring it inside and set it up. I couldn't be more happy with my choice I would buy from Coleman furniture again and definitely recommend them
Was skeptical at first - especially reading through the reviews. But ordering was easy; received a call same day regarding shipping process and estimated time-frame; received within that time-frame and 3rd party shipping company was great with reasonable delivery times; even called same day to confirm deliver and ask if they could deliver earlier - our choice; quick set up and out; and wouldn't even drive on our newly poured driveway out of respect. I would order again for sure!
It was awful could not get the app. to work right and then you have an option to get financing which was ridiculous could not even stand to wait for an half an hour an still did not give me an answer lucky I liked the cabinet or would have left your whole site awful!
Web site was stuck on processing my order for several hours until I took my card number out. I called several times to see if the order was actually processed and held for over 15 minutes every time I called and no one ever answered the phone. I pray my order has not processed twice.
I was able to completely customize my couch and have it delivered for free. I really appreciated the timely updates as my order progressed through the ordering, receiving, shipping, and delivery stages. I'm loving my couch!
Great prices. We are waiting to hear back on a part that was damaged and we need replaced on one of the bar stools that we already have, but we are going ahead and ordering some shorter bar stools while we wait hoping to have it resolved soon. So far we are enjoying our purchase.
Delivered early which I was happy about. They delivery men k ew exactly what they were doing which made me pleased. I was asked where did I want the furniture and it was placed where I wanted it. My needs were met
I love the quality
I ordered the Ashley 3 piece Rawcliff sectional in parchment from coleman, when I placed the order it said 8 weeks for delivery. Which is a rather long wait but we were willing to wait the 8 weeks because this is our dream sofa. Once we placed the order, we kept getting updated with longer and longer ETA's. Now we're going on 13 weeks and still nothing. Whyyyy so long!? This is crazy! Companies use Covid 19 as an excuse for major delays, and I understand we went through a rough couple of years with the pandemic, but If you can't fulfill the orders in the time you have on your website, why give people a false sense of hope. Be realistic and upfront with your customers BEFORE they place their orders!
Tip for consumers:
The shipping times are NOT ACCURATE!!!! They are much much longer than estimated on the Coleman website!!!
Hello Andrew!
We sincerely apologize for the delays on your order. We do our best to keep our website ETAs updated by working with the manufacturers directly on when they estimate stock will be available. Please note, all time frames provided are estimated and are subject to change based on the manufacturer's production and restocking schedule. Unfortunately with the current state of the global supply chain, some items are delayed in production.
Rest assured, we have been working with the manufacturer of your sectional to get it shipped out as quickly as possible. Based on the current information that they've provided, your order is preparing for shipment, and you should receive a shipping notification in the next few days, as soon as they confirm with us that it is on the way to the delivery company! We thank you for your continued patience!
If you have further questions or concerns, please feel free to contact us at 800-974-5255 and we are happy to help!
Julie G.
Customer Experience Representative
We love our new sectional and end table. They are beautiful and we got a great price. It took a while to get produced and shipped, but we were kept informed a long the way and they actually delivered it about 2 weeks earlier than the original estimate. The delivery guys did a great job. They set it up just where we wanted it and did it quickly.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Lynette,
We're happy to hear that you've always been pleased with our services; however, we apologize if the delivery process wasn't made clear when you placed your order. While many of our pieces include free setup, your barstools were eligible for free delivery but not setup. In the future, you can locate this information on the right-hand side of our product pages for all our furniture pieces. If you ever have any questions before placing an order, please don't hesitate to contact our customer service team; they are more than happy to help!