Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I ordered the Bolanburg Sofa Table tomuse as a tv stand in my living room and it is great! The quality is great, it shipped in 1-2 days as stated on the website, and it went together so easily! I would definitely recommend this product.
I ordered my storage bench on the weekend it stated 3-4 weeks for delivery. What a pleasant surprise when it showed up in 5 or 5 days. It matches my room beautifully and is very well made.
Great job all around of keeping me informed of the process. Took a while to get my loveseat to my place, but that is not the fault of Coleman. The item purchased was a highly requested item that was backordered and a limited workforce at the company that creates the furniture was limited at the time. Once Coleman received it, it was transported quickly. Local delivery team did a fantastic job of getting item in the house and setting it up for us. This completed our furniture collection and we thank Coleman for getting this to us at a great price.
I found a cheaper price on internet, but with office close, been holding 20 minutes to speak with sales person, no one there. I found same chair for $1079.29 Home Shopking
https://www.homeshoppingmalls.com/barcalounger-danbury-recliner-7-4199-in-shoreham-blue-all-leather
Coleman took my money and over a month later have still not delivered, despite projected delivery dates. A construction project is waiting on this and they refuse to allow me to cancel without a 15% fee for their failure. BUY WITH EXTREME CAUTION. They insist that their terms and conditions show that they can have indefinite delays and we as customers have no recourse.
Tip for consumers:
THERE ARE NO PROMISES FOR DELIVERY TIMEFRAME AND TERRIBLE CUSTOMER SUPPORT
Hi Amanda,
Thanks for sharing your feedback with us. I completely understand your frustration and would like to apologize for the delays of the delivery. With manufacturers and delivery companies having a shortage in workers and containers at this time, there have been delays in production as well as delays in transit times. The good news is that your furniture arrived at the local delivery company and is ready to be delivered. Please let us know if you'd like to reinstate your order and proceed with delivery.
Again, we apologize for the delays in transit and we hope to be able to deliver your new furniture.
The Coleman Furniture team
I had a very positive shopping experience with Mazel Tov Furniture. I received the Coat Rack before the date I expected it to be delivered and it was in perfect condition. Also I found that the Coat Rack itself is even better than what I expected.
The bookshelf is beautiful and great quality. Fit perfectly into my space without overcrowding it. The size is just perfect for small office or study area.
Tip for consumers:
Allow time for shipping (a few weeks)
The bar set is amazing. Was delivered and set up 5 weeks after ordering. Coleman Furniture Customer service kept contact throughout every step of the process.
I like the console very miuch. It is more blue than gray. I have it against a wall that is painted Benjamin Moore Quiet Moments. The console is a very similar color. It is destressed, which I don't love so much. It was very easy to put together. The packaging could not have been better. All in all, I am very happy with it.
No issues with our purchase or delivery, everything went smoothly.
Furniture was at a great price compared to places in my area with show rooms.
Item arrived fast. I was told item was on back order and I wouldn't receive until March more than a month away. I received item in 2wks. Free delivery and set up. Delivery company was professional. Couch is soft and comfortable.
The reps at the store said the greensburg set was a popular one. I shopped around and found it over at coleman for a better price and bought it. Now that it's here I can confirm that it's the exact same set I saw in the sote just for less money.
The katisha sectional is big if you make it with an armless sofa, smaller with the loveseat, and smaller still with the armless chair. I liked the flexibility of the sectional how I could really build it to fit my room space nicely. Thank you Matt for you hep on helping me figure it out.
I ordered before but my item was talking so long to send out. I ordered it 2months before my birthday. An email was ent to take an additional 5-9 weeks. I had paid. Anyway. I'm starting over again. I home I get Thai in8 weeks.
I moved into a new place and furnished a number of things with Coleman Furniture. Initially my experience was great and spoke of them with high praise. It was until I received a desk that was damaged upon delivery. The corner of the top surface of the desk was completely cracked and nearly broken off all together. Their customer service department is a completely joke, if you call they just tell you they're working on it. It takes over 24 hours for them to respond to each email you send. They originally offered me a $40 dollar credit to keep the desk as is, i refused and said I just want the part replaced. They informed me that it would take more than 2 months to get a replacement part. They have asked me the same questions multiple times through email and then take another 24 hours to respond. Dealing with their customer service has been an absolute nightmare and after this experience, a place that I had absolutely planned on buying furniture from in the future, and spoke highly of turned into a place that I will never shop from again and will worn everyone to stay away from.
I purchased a leather sofa and a love seat however; on the day of delivered I arrived lated. They dropped off the furnitures, and the delivery men signed beloved if my name. Also, the sofa was demaged I willing to fixed it. Please do not anything from them. They do not care about the customer.
Tip for consumers:
Do not purchase anything from them
Products used:
Snake and scammer.
I am not even sure this site is legit. I ordered my furniture on November 11th. I have been trying to find out the status. I finally talked to someone and they said it would be delivered yesterday. Still no furniture. Spoke with someone today and they said it would be here by 7pm. It is almost 9pm. Run!
Hi Jason,
We would like to apologize for your experience with our local delivery team. We're sorry to hear you were less than satisfied with their scheduling service and we'd like to assure you that it's our utmost priority to resolve this issue.
We'll be reaching out to the delivery and monitor this order closely to ensure you're scheduled for delivery asap.
We value our customer's feedback and would like to thank you for bringing this to our attention!
The Coleman Furniture team
We had a great shopping experience with Coleman furniture online store.
Their CSR, Matthew Brissette, responded quickly, cordially and professionally to our questions.
The online purchasing process was very easy and emails were sent as follow up to keep us informed.
The sofa, made by Ashley Furniture, has good manufacturing, quality cloth, is very comfortable and Coleman Furniture pricing, including free shipping/delivery to place of your choice in your house was even more competitive than that of the manufacturer store and site.
The white glove delivery service by the Renegade Furniture Group's team (two very experienced and cordial employees, especially Joel) were most careful while positioning the very heavy power reclining sofa (Krismen) in our home.
We also purchased the 5 year GUARDIAN extended protection for the sofa which was reasonably priced.
I am very satisfied and have a new favorite furniture store, thank you Coleman Furniture, so far -- you are top of the line!
Great ordering experience. Fast shipping. Great chair great quality
The price and quality are both great
Our barstools were peeling so we knwe it was time to change them up. We have a retro built in bar and needed something similar to fit the style. I found that there were very few options on the market. Once I found one I liked I was googling to find more information on it and was surprised to find it much cheaper
online than in the local shop.
I purchased this outfit from Coleman Furniture. It was a great experience from start to finish. Their in home setup delivery is the greatest. Delivery
Ordered outdoor furniture. Overall experience was great. They emailed me weekly on status of my order. Delivery guys did a great job putting furniture together.
Guys we're respectful and tidy. Delivery went well.
Quality furniture for a reasonable cost.
Placed order, order arrived in good condition. For the night stands I ordered the delivery arrived sooner than I expected.
The company refused to give FAIR and equitable customer service when their products arrived DAMAGED to my home. Instead of asking me how I wanted to handle the reconciliation, they proceeded to tell me what they were going to do, and that they were not going to deviate. This resulted in me NOT receiving the item that I paid for. Further more, when I asked for the cancellation of a protection plan due to having to cancel other furniture pieces from my order, they waiting for two weeks to tell me that it had already registered and they couldn't cancel my coverage, which is essentially theft! I would say spend more somewhere else and get better service!
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hi Randi,
We're so glad to hear that you are happy with your purchase, and that you were satisfied with the delivery. We hope we get a chance to serve your furniture needs again!
The Coleman Furniture Team