Coleman Furniture has a rating of 4.6 stars from 16,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
We decided to go with Coleman after reviewing several options. They have very competitive prices and offer delivery and set up services that will match any furniture store.
This has been a good experience for my first time buying furniture online. I plan to continue using Coleman Furniture for other needs if it stays as easy and positive throughout the process.
First time visiting the website. Did not know it existed but made purchase immediately because of the reasonably priced items in comparison with other sites I've been looking at for a while.
Being able to build my sectional with the exact seating and types of seats I need is exceptional. Your customer service is also great, very helpful when needed.
It was pretty good. Would have liked to set a delivery date our until October but the chat person was not sure that could be done. I wanted to get this sale price.
We purchased our safe online having seen it for more expensive in the local security store already. True to their word, despite the heavy weight shipping was truly free.
Easy site navigation, great services (free shipping and in home set-up at great prices! Would like to have seen state tax itemized before submitting order.
Coleman had the piece I had been looking for when no one else did. PLUS they had an excellent price and then gave me a promo code on top of it all.....with free shipping!
It was a hassle-free experience; great price on the Coat rack; great communication and super-fast shipping. I would definitely buy from Mazel tov furniture site again.
I bought 2 nightstands from them that came preassembled. They were put together as cheaply as possible. They didn't use screws but staples to keep pieces of wood together. I exchanged one for a new one after it cracked. The new one had the drawer slides cracked and outside of the drawer. I asked to return both of them and they told me that because I did not have the original box, I could not return it. They then took two days to give me an offer of a $15 store credit on their website for each nightstand if I kept it. I started a credit card dispute and they offered me a $100 credit. I looked at the nightstand that I had for 3 weeks and it already developing 2 large cracks and will start falling apart soon. Avoid them at all costs!
Tip for consumers:
avoid them at all costs
Products used:
I wanted to return it all and they refused.
Could not have been better. Fantastic outside loveseat at a great price with easy communications and easy delivery. Amazing, actually, these days. Will definitely buy from them again.
very simple check out process and I like that there was a comment box included for any special instruction. Super helpful and saved me time from calling.
Customer service via phone was excellent, which seems to be the exception rather than the rule these days with most companies - so that is very much appreciated.
So far so good. I talked to your customer service and they were helpful (Maxine). I'm still very nervous about making such a large purchase online, but I'll take a leap of faith.
Easy shopping and got exactly what i was looking for. Went to other websites that are seen on tv (wayfarer, joss and main) but could not find it. I found my perfect desk here.
Among all the craziness with this pandemic Coleman did all they can to have my furniture delivered on a timely base. Thank you for excellent customer service and consideration.
Seeing how I placed my order on cyber Monday, sit was very slow. Otherwise experience was fine. Will definitely leave feedback once item is received.
I've been pleased each time I've bought something from Coleman. I'm not a frequent on line shopper but when the price differences is this drastic I go online to purchase.
It has been 3 months since my order was placed worth over $4500. Every time I call them and they keep saying it will take another 6-7 weeks. I regret ordering from this company.
Great prices! Had some problems with the website not going back to the first item after looking at 15 or 20 items. But other then that I am very pleased with my shopping experience.
The desk is bigger than I expected but I should have taken measurements. It isn't a huge difference to me as I'm only one who works in my home office and don't meet anyone here.
Everything had great dimensions and descriptions. I was very pleased with the options for saving additional money when buying a set of furniture. Great website that is easy to use!
Online shopping experience was great. I've read some terrible delivery reviews so fingers crossed I don't run into any issues with the delivery company.
I AGREE WITH OTHERS. WE ARE CURRENTLY BEING SCREWED BY THIS COMPANY. I DIDN'T SIGN TERMS AND CONDITIONS BUT DISCOVER CARD SAYS THEY CAN'T HELP ME BECAUSE THERE WERE TERMS AND CONDITIONS ON THEIR WEBSITE. YOU CAN'T RETURN DAMAGED FURNITURE WITHOUT THEM TRYING TO "FIX" IT, THEN PAYING VERY HIGH "RESTOCKING" FEE (AS THOUGH THEY ARE THEN GOING TO RESELL IT TO SOMEONE ELSE) AND FREIGHT CHARGES. THEY TOLD US WE'D HAVE THE DESK IN TEN DAYS, THAT WAS IN JANUARY. NOW APRIL 10,2019 I'M STILL WAITING FOR THE DAMAGED THEN REPAIRED DESK. ACTUALLY HAVING NIGHTMARES DEALING WITH THESE PEOPLE.
Website is easy to use, detailed and quick! All necessary information is included, not leaving you with "I wonder..." If the delivery is as promised, we will be using this site again!
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!