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Coleman Furniture has a rating of 4.5 stars from 16,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
I chose Coleman due to the crazy price difference. I was hesitant at first, because I have never ordered from them. Delivery was quite fast, and the men who set it up for me were great. No issues and I love my new sectional!
Beautiful hutch. Delivery team was fast, friendly and professional. Very happy!
The delivery was seamless and the guys were very nice and quick to put my room together!
Beautiful, quality furniture
I was hesitant to order from Coleman's, at first, because it was a purchase done online. I knew nothing about this company, and they are located in a different state than where I live. But it turned out great! I have the chair, it was the item I ordered, the transaction and delivery was very easy and went smooth. The only thing that could be improved upon was letting the purchaser know, in advance, how long the delivery process was. Perhaps I was impatient because I really wanted this chair asap, but I was not informed that delivery would take a bit of time when making the purchase. We're all accustomed to immediate results these days, right? When I did call to find out my delivery date, the customer rep was apologetic, explained their process, and was very kind. I would purchase from Coleman's again, but will measure my expectations of quick delivery…or, at least what that means to me. Great experience!
Very good customer service.
You had the item I wanted and it was the most reasonable price compared to other companies.
You had the chair I wanted at the price I wanted!
Great experience! Appreciate the communication throughout the process.
Style met what I want
Difficulty system approving bank cards. Not sure what the disconnect is.
Style met what I want
I was worried the couch was taking a while to get here- it took almost 8 weeks. However, was so pleasantly surprised how well the delivery team did getting it in the house, unwrapped, and set up. It's so comfy!
Was way cheaper than Ashley’s brand name store!
Online is easy to do and find what we were interested in purchasing.
Found it online. Will order again.
I know it generally takes a long time to get furniture, but this couch took almost 2 months to get to me. I am really pleased with the quality and the team was awesome answering questions and even adding another piece to the sectional, so overall the experience ended positively! It was just tough waiting for so long when all I had to sit on was camp chairs. I wish there had been more of a sense of how long it would arrive before ordering but still very pleased with my purchase.
Really great customer service team. Answered all questions and helped out very swiftly.
I chose Coleman Furniture because I wanted a specific couch that wasn't available elsewhere
My experience so far has been great. I contacted customer service a few times and each experience has been exceptional.
Great
I am VERY appreciative of the help Kathleen Valenton provided- very good customer service!
There is nothing to compliment the manufacturer of the unit ….definitely not top quality….mediocre at best.
So far I have enjoyed my shopping experience. Very easy. White glove treatment from Coleman Furniture. The delivery drivers were very professional and had my furniture on the truck and delivered ON TIME. It was so nice to have my furniture delivered as furniture. NOT parts in a box. Will definitely order ALL my furniture from Coleman Furniture!
Free delivery and set up.
They changed my delivery date 3 times. The first time, I got a notice the day before. The second time, I waited at home all day and no one showed up and no one let me know the delivery was not coming that day. I tried calling the delivery company several times only to get a voicemail box that was full, so I was unable to leave a message. Coleman Furniture customer service could not get in touch with the deliver company either, and actually hung up on me when I demanded information. It was very frustrating not knowing where my furniture was or when it was going to be delivered. How does a furniture company not know where their products are at all times? I was also told I would get a $25 credit for the inconvenience I experienced but have not received it. I will never order from this company ever again!
Hello there,
We're so sorry to hear about your frustrating experience! We understand that unforeseen issues can occur with furniture deliveries, and our team strives to keep customers informed as soon as updates are available. Unfortunately, it appears that your order experienced an unexpected delay due to issues with the delivery truck. We apologize for any frustration you experienced in not receiving prompt updates about the status of your order. Despite our best efforts to keep you informed, we understand that this situation caused inconvenience for you, and we apologize. As for the discount you were promised, we've followed up with our team to ensure that you receive it as agreed. Thank you for your patience and understanding.
The furniture is nice, besides that it missing couple legs, but the delivery company not good, the furniture was sitting more of the week about 40 minutes away, I call to try to pick it up, and the answer was yes but you to pay a fee for earlier pick up. 😤😤
No comment, it probably they gonna say the that was a delivery company.
Because that was the furniture that I was looking for.
Love the couch! Delivery, shipping and assembly was great.
Recommended from Tiktok
Great customer service, shipped quickly, and their assembly went smoothly.
Cheaper than original furniture store
The couch I ordered took a bit longer to deliver as it did not pass the inspection however the team was ON IT emailing and texting me updates so I couldn't even be upset. Great job team!
Found them on Google :)
We couldn't have picked a better sofa set for our family, it's very beautiful with deep & wide spacious seating. It's also very soft & luxurious to the feel,the cushions to sit on aren't to soft or to hard actually they're perfect, it's like relaxing on a big pillowy bed. The throw pillows are feathered,so you'll have to fluff them to your likeness other than that, this a very beautiful & well made sectional.
We were looking at other local furniture stores for this same set & they were asking twice the price or more. We checked out Coleman’s & found it for much cheaper…they also offer flexible payment plans along free white glove inspection at set up & delivery services. It took a little over a month to arrive but that was fine because of their delivery & all. Coleman’s & their delivery guys were all very friendly & informative to work with through it all. We plan on making more purchases in the future with them & would highly recommend Coleman’s to our friends & family.
Experience with delivery company was awful. Scheduled delivery was not made on scheduled date and no notice was given that delivery would not be made so I sat at home entire day and evening waiting when contacting Coleman and delivery company neither could give us information about what happened and why I wasn't contacted that the delivery was delayed. Eventually received the delivery and love the bed but did not like the experience
Not helpful with scheduling delivery or determining issue with delivery. Pretty much got the impression they didn’t care about the delivery of my furniture
Found a bed I liked
Hello Kerri,
We're so sorry to hear about your frustrating delivery experience! We aim to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we're disappointed to hear that your experience was not up to par. Your feedback is invaluable to us, as it enables us to delve deeper into the issue and implement improvements for the benefit of our future customers. Thank you for taking the time to share your experience!
Several bolt screws were bet/damaged and most of the glue was hardened.
I was very skeptical about ordering a sectional online, mainly becuase we kive in the country about 45 minutes from the nearest interstate but it saved me over $1500.00. I placed my order on Feb 5th and it was delivered Feb 27th. Definitely worth the wait. It was delivered and set up and mess cleaned up by the delivery drivers. Would definitely use Coleman again!
Saved money!
Great customer service. Delivered when promised. White glove treatment was great. Furniture is beautiful and we are perfectly satisfied. Would recommend and have already.
Found online
I found the couch I wanted locally and then shopped online and found that Coleman furniture also carried the same item, I was able to get the Presidents' Day sale promotion and order it for much less than I could at my local store, delivery time was a bit longer than I wanted but it was worth the wait, delivery Schedule was right on with what they quoted me and the Delivery and set up team were very professional
Lower price and I was referred to by a friend
Hello Tracy,
Thank you for taking the time to share your experience with us! It brings us joy to hear that you made the most of our Presidents Day Sale and enjoyed the fantastic savings it offered. We hope that your new couch will bring you joy and comfort for many years to come.
Recommend purchase of Steel Gray Leather furniture for both family/living rooms, quality, comfort, affordability, and size. Delivered as promised with white glove professionals, assembled, and placed where I wanted within my home. Kudos!
Coleman Furniture reviews
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Olivia,
We appreciate you taking the time to share your experience with us! Our customer service team is always available to help customers with the status of their orders and aims to communicate as often as manufacturer updates become available. We're thrilled that you had a positive interaction with our team, and we hope you enjoy your new couch for years to come! Thank you for choosing us.