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Coleman Furniture has a rating of 4.6 stars from 16,196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 3rd among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
944 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
I had high expectations and the hype is all lies There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them. But who is being punished me. The customer. I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers! I asked why can't we just start new. Exchange the whole set, make it right. NOPE! How about you expedite the process since it's all your fault. How about you take accountability? Nope! I have to wait for technicians. It's all completely ridiculous.
I ordered a leather sofa & love seat that I saw at Ashley on line in August 21 and I got a call from them stating the furniture was out of stock and manufacturer will not be making any tell late Sept or early Oct on Aug 24 so I told them to cancel the order. They took the money out of my account and then returned it so I thought that the ordered was cancelled. So I get a e-mail stating that the furniture was on it's way. On Oct 1 I get a phone call from the delivery person stating he had the furniture on his truck and was here in Springfield to deliver it. I told the driver that order was cancelled and I had already purchase furniture some where else. Which I had called the office when I got their email but they were closed for a Jewish holiday. Then they took the money out of my account again. I feel it was their fault and I should not have to pay for the restocking fee with them not calling me back after 3 days to say that merchandise is out of stock. Especially they say you have 24 hrs to cancel. I am still waiting over dispute.
I ordered a Cherry Buffet With Hutch from Coleman Furniture. It arrived within the quoted schedule and it was preassembled. The delivery guys were awesome and did everything perfectly.
Deal, free shipping and free installation.
I am very happy with my new accent chair. It looks great, the quality is good. I did have some minor assembly, but it was easy to follow the instructions and is very sturdy.
Products used:
Furniture
Order was delivered much faster than anticipate. Delivery guys were super nice and efficient. In and out in five minutes. And I love the piece that I bought - looks fabulous in my living room.
I ordered white bedroom set for my daughter's bedroom and it was delivered in YELLOW & DARK beige color. We paid $1433 for this JUNK that they shipped to us. I tried to call them and waited for an hour and no-one pick up the phone. I have call many times already. This is a VERY BAD company. I chat with them and the people on chat keep refer me to their phone, but no-one answer the phone. After only a few seconds of chat, the chat person then quickly flash up that chat isn't available anymore... they have done that twice to me for both times I tried to talk to them. DON'T buy anything from this website, I got duped buying from them. The bedroom set they delivered to me isn't looking close to the pictures I saw on their website, totally 2 different bedroom set. And the WORST IS I CAN'T EVEN TALK TO THEM, they won't answer my call or chat...
My husband and I were a bit nervous ordering from Coleman furniture after reading the reviews, and how many negative reviews there were. We even tried to find the sectional we wanted through other furniture stores with no luck. After lots of discussion we decided to order from Coleman and hope for the best. (Which made us nervous buying an expensive leather sectional...)
We custom ordered the sectional adding additional pieces to make it larger and "u" shaped in our living room. The next day my husband talked to customer service through their online chat support. We found that our furniture was not in stock and they were going to have to order it in, and that it could take up to 4-6 weeks before they received it, inspected it, and shipped it to us. We were ok with that - especially since we knew up front.
Only about 3 weeks later we got an email from Coleman saying they had received our sectional and that it was on the way to us. We were very excited to get it earlier than expected. When it was delivered to my house I made sure to inspect every piece as it was getting installed. (I had read a lot of complaints from people receiving damaged furniture) The furniture was beautiful. I checked the leather for scratches and found none, and the legs of the couch we perfect as well. The people who did the delivery and set up were very polite and helpful. I am 100% happy with our order and experience with Coleman Furniture!
I ordered the item on Oct. 14,2019. It took more than four months for the furniture to be delivered, and it even arrived damaged. If I had known that it would take more than four months, I would never have ordered it in the first place. It doesn't say anywhere on the website that it would take that long for customers to receive the order.
It doesn't make any sense to me that Coleman furniture requests the customer to pay the 15% restocking fee when the customer had no idea that the furniture would arrive four months late AND damaged. Who would want the furniture in a situation like this? How can I trust this company after what happened? It could take another four months for me to get it re-delivered, and I'm not going to waste more time and energy. I have had enough, and it is not my fault. Coleman Furniture should take full responsibility for this consequence, and should not make its customer suffer more by not getting the full refund.
I requested firmly that I receive a FULL refund without any restocking fee due to the unnecessary suffering that I had to experience. But they are trying really hard to charge me anyway.
Horrible, horrible, horrible online shopping experience ever!
Terrible....I had purchased before with you guys and chat was excellent..Now that I needed help bkz not getting my $50.00 discount on the final price, I had chat with 2different reps and none of them were able to help ,never respond no intereste to help customer.Unfortunatly I was not able to hold more than 25min on chat and submitted my order without 50.00 discount.
Super easy and they have many items to choose from. I loved that they offered chat session to speak with someone right away if you had any questions. Very attentive and informative. Thank you!
My experience was excellent! I tried other places for this and either the price was ridiculous or they didn't deliver to my address! Thank you for everything! You get a thumbs up from me!
sofa purchase was easy, I didn't see the protection plan option when purchasing and an associate reached out to me the next day about adding that on so I was very appreciative of that.
My kids like their new bedroom set. It's whiter than I thought it would be. I hope they don't go and color on it or some other thing kids seem to love to do.
Coleman had the best price for the Ashley living room set that I wanted! It was delivered sooner than expected and the delivery guys were a joy! I would definitely purchase from Coleman again.
I am very pleased with the Toddler Bed that I have purchased from Mazel Tov Furniture. The quality of the Toddler Bed and your service has been excellent. The delivery was very easy and I will be making my next purchase through Mazel Tov Furniture very soon.
I bought from this company a few pieces of furniture (indoor and outdoor). They have the best prices and services. The quality was high. I recommended it to my family and friends.
Thank you!
I ordered my kids some furniture April 20.2020 and I was informed up to shipping than get an email June 26,2020 that the furniture I ordered had Discontinued. OMG!! So I'm trying it again.
Easy to order online! I really appreciate the terms and conditions that detail what the customer can expect in terms of shipping/delivery, setup, etc...
Love the furniture. It was a great price and quality was really good. Delivery was prompt. The salespeople were able to give additional detail when needed.
Great product quality, faster delivery and great customer service. The product looks exactly as shown on the website, if not better. Will definitely recommend to others.
Tip for consumers:
Great product. Very comfortable. Comes with multiple power outlets and USB ports incorporated for electronic devices. I love it better in the man cave.
Products used:
Party Time Midnight Power Reclining Living Room Set.
Wonderful! We ordered a sleigh bed and two nightstands. The nightstands were packaged very securely and were already built. The bed was put together by their delivery service.
Free shipping and free set-up is great! Most furniture stores don’t offer this.
Easy, your website seemed the most legit so I went with you despite a slightly higher price than some knockoff website that probably would've sold my personal data to foreign governments.
My over all experience tus far has been very positive. The ability to shop from home and find a much greater selection than a showroom floor is awesome...
Hi there, I'd like follow-up on delivery dates and also getting a $25 refund as the code advertised at the link below did not go through. Thanks!
https://colemanfurniture.com/coupons
Thank you for reaching out. The items you ordered do not qualify for the coupon you are mentioning. As we state clearly across the top of the coupons page https://colemanfurniture.com/coupons - *Promo codes do not apply for Parker House, Parker Living, Howard Miller, Bush, Bestar, Aico, Lexington, Tommy Bahama, Sligh, Nuevo, Stanley, Stone & Leigh, Coastal Living, Fireside Lodge, Hooker, Hekman & Bellini products. Additionally they do not apply on discontinued items & items that are on special (-SPEC in SKU).
Being that the items you ordered do not qualify for the coupons, those coupon codes won't work during checkout. If you were to include items that do qualify for the coupons (most items on our site do qualify), you would be able to apply the coupon towards the items that qualify for the coupon accordingly.
Order arrived quicker than expected. Great communication via email throughout the process. Delivery was less than stellar although this is due to 3rd party
Gain trust and grow your business with customer reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Matthew,
We appreciate you taking the time to share your feedback with us! We are delighted to know that we met your expectations with our White Glove delivery service. This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. Thank you for choosing us, and we hope that you will enjoy your new furniture for many years to come!